Merissa Ramcharan
Curepe
Summary
Dynamic Consultant General Manager at St Augustine Surgical Center with a proven track record in strategic planning and client engagement. Expert in problem-solving and team leadership, I enhanced operational efficiency, driving revenue growth through innovative solutions and robust client relationships. Committed to fostering collaboration and achieving impactful results in diverse environments.
Experienced with strategic planning, team leadership, and operational excellence. Utilizes forward-thinking approach to drive business growth and streamline processes. Track record of fostering collaborative environments and achieving measurable results.
Overview
9
9
years of professional experience
Work History
Consultant General Manager
St Augustine Surgical Center
04.2023 - Current
- Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
- Managed client relationships through regular check-ins and updates on project progress.
- Enhanced communication among team members to foster collaborative and supportive work environment.
- Identified areas of improvement for clients'' operations, implementing targeted solutions to increase productivity.
- Developed innovative strategies for clients, resulting in increased revenue and business growth.
- Streamlined internal processes to enhance team efficiency and improve overall project outcomes.
- Analyzed data sets to identify trends and opportunities for process improvements within client organizations.
- Negotiated contracts on behalf of clients, securing favorable terms that contributed to their overall success.
- Designed tailored training programs for employees at various levels within the organization, boosting overall skillsets.
- Conducted thorough market research and analysis, providing valuable insights for client decisionmaking.
- Optimized supply chain operations for clients, reducing costs and improving efficiency through strategic vendor management.
- Conducted risk assessments for business processes, recommending measures to mitigate potential impacts.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Developed effective improvement plans in alignment with goals and specifications.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Formulated policies and procedures to streamline operations.
Industrial Nurse
Caribbean Airlines Head Office
06.2022 - Current
- Evaluated workplace equipment and recommended ergonomic improvements to reduce instances of musculoskeletal strain among employees.
- Coordinated emergency response efforts during industrial accidents, ensuring timely medical care for affected employees.
- Assisted in developing company policies regarding substance abuse prevention and testing, promoting a drug-free work environment.
- Streamlined patient care by maintaining accurate medical records and tracking employee health status over time.
- Served as a liaison between company management and workers'' compensation insurance providers during claims processes, minimizing financial loss for both parties.
- Collaborated with human resources teams to accommodate employees with special needs or disabilities, fostering an inclusive work environment.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
- Recorded details regarding therapies to keep patient charts updated.
- Collaborated with occupational therapists to develop return-to-work plans for injured employees, facilitating successful reintegration into the workforce.
- Monitored employee exposure levels to hazardous materials, ensuring their safety within regulatory limits.
Medical Services Officer
Trinidad and Tobago Defence Force
04.2016 - 09.2019
- Maintained up-to-date knowledge of medical industry advancements, incorporating best practices into daily operations.
- Increased patient satisfaction by consistently providing high-quality medical services and compassionate care.
- Conducted thorough assessments to identify areas of improvement in medical services offered.
- Streamlined administrative tasks for better patient experience and reduced wait times.
- Evaluated staff performance regularly, providing constructive feedback and coaching for professional growth opportunities.
- Developed strong relationships with community partners to promote public health initiatives and collaborative efforts.
- Promoted a culture of continuous improvement through ongoing process evaluation and refinement in the delivery of medical services.
- Championed innovative solutions that led to increased efficiency across various aspects of clinic operations, ultimately contributing to improved patient outcomes overall.
- Enhanced staff training by developing comprehensive medical service education programs.
- Improved patient care by implementing efficient medical service procedures and protocols.
- Managed medical resources effectively, ensuring optimal availability and utilization.
- Ensured compliance with all relevant laws, regulations, and guidelines within the healthcare facility.
- Ordered medical and laboratory supplies and equipment.
- Verified complex diagnoses to facilitate treatment plans.
- Led diverse team of medical and administrative professionals in day-to-day clinic activities such as patient care, new business development, and patient relations.
- Kept informed on advancements in field to contribute to medical research programs.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
- Ordered all pharmacy supplies and kept check on inventory levels.
- Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
Education
Master of Science - Political Science
University of The West Indies
St Augustine08-2021
Bachelor of Science - Nursing Administration
University of The West Indies
Saint Augustine, Trinidad And Tobago08-2015
Skills
- Problem-solving
- Attention to detail
- Team leadership & development
- Client relationships
- MS office
- Strategic planning
- Client engagement
- Project management
- Project implementation
- Analysis & evaluation
- Processes and procedures
- Cultural awareness
- Cost analysis
Languages
English
Advanced (C1)
Spanish
Intermediate (B1)
Timeline
Consultant General Manager
St Augustine Surgical Center
04.2023 - Current
Industrial Nurse
Caribbean Airlines Head Office
06.2022 - Current
Medical Services Officer
Trinidad and Tobago Defence Force
04.2016 - 09.2019
Master of Science - Political Science
University of The West Indies
Bachelor of Science - Nursing Administration
University of The West Indies
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