Summary
Overview
Work History
Skills
Timeline
Generic

Michael Andre Jacelon

Fairways Maraval

Summary

Knowledgeable professional with several years of experience bringing planning and problem-solving abilities. Focused on maximizing resource utilization to support scalable operations and increase bottom-line profitability. Organized and systematic with natural relationship-building and leadership talents.

Overview

40
40
years of professional experience

Work History

Commercial General Manager

Bermudez Biscuit Company Limited
, Trinidad And Tobago
10.2014 - 09.2024
  • Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
  • Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
  • Coordinated training activities for employees to ensure compliance with company policies and procedures.
  • Maintained relationships with vendors to obtain the best pricing on supplies and materials.
  • Oversaw product development initiatives from concept through completion stages.
  • Ensured compliance with local health department regulations regarding food safety standards.
  • Analyzed existing processes for effectiveness and developed new systems as needed to enhance overall productivity levels.
  • Resolved customer complaints quickly while maintaining high quality standards of service delivery.
  • Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
  • Conducted regular meetings with senior management team to review progress against established objectives.

Tobago Country Head Ansa Macal

Ansa McAl Limited
, Trinidad And Tobago
10.2007 - 09.2014
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Worked with cross-functional teams to achieve goals.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Achieved cost-savings by developing functional solutions to problems.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.

Operations Manager Ansa Automotive

Ansa McAl Limited
, Trinidad And Tobago
09.2006 - 09.2007
  • Developed and implemented operational procedures to ensure quality standards are met.
  • Monitored and improved efficiency of processes, team performance, and customer service.
  • Assessed employee development needs and provided feedback on their progress towards meeting goals.
  • Provided technical expertise in the design and implementation of automated systems used in the operations department.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
  • Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
  • Managed scheduling, training and inventory control.
  • Recruited, hired and trained crew members on application of projects, customer relations, and customer service.
  • Addressed customer concerns with suitable solutions.
  • Guided employees on understanding and meeting changing customer needs and expectations.
  • Delivered positive customer experiences by implementing effective quality assurance practices.

Managing Director

Tony Romas Limited
, Trinidad And Tobago
11.2002 - 03.2006
  • Directed strategic planning to develop and implement corporate goals, objectives, policies, and procedures.
  • Developed action plans to ensure that all organizational objectives are met in a timely manner.
  • Oversaw day-to-day operations of the company while coordinating with staff members.
  • Negotiated contracts with vendors and suppliers to maximize cost savings for the organization.
  • Established performance standards and monitored progress towards achieving them.
  • Monitored financial performance of the organization and initiated corrective actions as needed.
  • Ensured compliance with applicable laws, regulations, policies, and procedures related to business operations.
  • Managed external communications such as press releases, media interviews.
  • Analyzed industry trends to identify opportunities for expanding market share.

Gerneral Manager

Elite Limited
, Trinidad And Tobago
03.1998 - 09.2002
  • Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
  • Established and maintained effective communication with staff members to ensure efficient operations.
  • Forecasted customer demand to set prices or credit terms for goods or services.
  • Directed or coordinated financial or budget activities to fund operations and maximize investments.
  • Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
  • Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
  • Created effective business plans to focus strategic decisions on long-term objectives.

General Manager

Issa Nicholas Group of Companies
, Trinidad And Tobago
02.1995 - 03.1998
  • Forecasted customer demand to set prices or credit terms for goods or services.
  • Trained new employees regarding warehouse procedures and standards.
  • Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
  • Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
  • Oversaw product development initiatives from concept through completion stages.
  • Analyzed existing processes for effectiveness and developed new systems as needed to enhance overall productivity levels.
  • Identified areas of improvement in current business practices and collaborated with other departments to develop action plans for implementation.
  • Developed marketing strategies designed to increase brand awareness within target markets.
  • Assisted in the recruitment process by interviewing potential candidates for open positions.
  • Ensured compliance with applicable laws, regulations and industry standards pertaining to operations management.
  • Recruited, interviewed and hired qualified staff for open positions.
  • Managed inventory levels and conducted corrective action planning to minimize long-term costs.
  • Built and maintained loyal, long-term customer relationships through effective account management.
  • Designed sales and service strategies to improve revenue and retention.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Delegated work to staff, setting priorities and goals.

Manufacturing Production Supervisor

Elite Limited
, Trinidad And Tobago
02.1991 - 02.1995
  • Directed daily production operations to ensure efficient and cost-effective workflow.
  • Monitored and maintained quality control standards, ensuring that products met customer requirements.
  • Trained new personnel on the safe operation of machinery and production processes.
  • Coordinated the maintenance of equipment, tools, and facilities to maximize efficiency.
  • Evaluated performance of employees on a regular basis to identify areas for improvement.
  • Created weekly work schedules to meet customer demands while optimizing labor costs.
  • Supported safe and clean work environment by educating and directing personnel on use of control points, equipment and resources.
  • Monitored staff training and output to meet compliance, productivity and revenue goals.
  • Issued work orders for repairs to plan maintenance of equipment, machinery and vehicles.
  • Completed production plans by scheduling and assigning personnel, revising schedules and establishing priorities.

Export Specialist

Elite Limited
, Regional Sales
01.1987 - 01.1991
  • Monitored changes in foreign markets to identify potential opportunities for exports.
  • Developed strategies to increase market penetration in target countries.
  • Negotiated contracts with customers located abroad.
  • Resolved customer complaints regarding export services and products.
  • Identified new business opportunities by researching global trade trends.
  • Prepared reports on export activities, including costs and revenue generated.
  • Ensured that all shipments comply with applicable government regulations.
  • Managed relationships with external vendors providing logistics services.
  • Facilitated communication between company, customers and overseas partners to maintain efficient operations.

Local Sales

Elite Limited
, Trinidad And Tobago
09.1984 - 12.1986
  • Maintained accurate records of customer interactions and transactions.
  • Developed and implemented strategies to meet sales quotas.
  • Resolved customer complaints promptly and efficiently.
  • Provided personalized service to build relationships with customers.
  • Performed regular follow-ups with clients to ensure satisfaction with purchases.

Skills

  • Account Management
  • Quality Management
  • Business Administration
  • Supply Chain Management
  • Service Quality Improvement
  • Financial Administration
  • Business Development
  • Advertising and marketing
  • Customer Relationship Management
  • Sales
  • P&L Management
  • Distribution Management
  • Customer Retention
  • Product Development
  • Economic Analysis
  • Budget Forecasts
  • Market Growth
  • Budgeting and cost control strategies
  • Sales planning and implementation
  • Revenue and Market Expansion
  • Deadline-oriented
  • Global Sales and Marketing
  • Troubleshooting expertise
  • Analytical Skills

Timeline

Commercial General Manager

Bermudez Biscuit Company Limited
10.2014 - 09.2024

Tobago Country Head Ansa Macal

Ansa McAl Limited
10.2007 - 09.2014

Operations Manager Ansa Automotive

Ansa McAl Limited
09.2006 - 09.2007

Managing Director

Tony Romas Limited
11.2002 - 03.2006

Gerneral Manager

Elite Limited
03.1998 - 09.2002

General Manager

Issa Nicholas Group of Companies
02.1995 - 03.1998

Manufacturing Production Supervisor

Elite Limited
02.1991 - 02.1995

Export Specialist

Elite Limited
01.1987 - 01.1991

Local Sales

Elite Limited
09.1984 - 12.1986

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Michael Andre Jacelon