Michelle Dickson
Marabella,SFO
Summary
Proven track record at TECU Credit Union Co-operative Society, excelling in customer service and financial transactions. Demonstrated ability to enhance customer satisfaction and resolve inquiries efficiently, fostering financial literacy among members. Skilled in teamwork and collaboration, consistently delivering high-quality service and driving positive outcomes.
Overview
24
24
years of professional experience
Work History
Member Service Representative 11
TECU Credit Union Co-operative Society
2000.10 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Responded to customer calls and emails to answer questions about products and services.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Maintained high-quality service by adhering to company policies and standards in all member interactions.
- Processed account transactions accurately, ensuring proper documentation and timely processing.
- Educated members on financial literacy topics, empowering them to make sound financial decisions for their future success.
Education
Business Studies
Gasparillo Composite School
Gasparillo07.1995
Skills
- Customer Service
- Financial Transactions
- Customer Support
- Credit Union Knowledge
- Product Recommendations
- Teamwork and Collaboration
Timeline
Member Service Representative 11
TECU Credit Union Co-operative Society
2000.10 - Current
Business Studies
Gasparillo Composite School
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