Michelle K. Nanan
Port Of Spain
Summary
Results-oriented and Experience past retail chain business owner with over 20 years of extensive experience in retail sales, accounting, marketing, HR and business management. Proven track record of successfully establishing and running a thriving business, demonstrating strong leadership and strategic planning skills. Worked alongside in financial management, overseeing accounting functions, and implementing effective business strategies to drive growth and profitability. Adept at fostering positive relationships with clients, vendors, and team members to create a collaborative and productive work environment. Demonstrated ability to adapt to evolving market trends and implement innovative solutions to achieve business objectives. Exceptional analytical and problem-solving skills, combined with a commitment to excellence, ensuring optimal business performance.
Overview
22
22
years of professional experience
Work History
FINANCIAL CONTROLLER
Ramish & Leela Supermarket Limited
06.1999 - 08.2021
- Reviewed expenses and authorized disbursements to meet business objectives for materials, services and labor
- Evaluate current and historical financial information to identify opportunities for improvement and development
- Assisted in the production of monthly, quarterly and yearly financial statements forecasts and activity reports for Board and Bankers
- Advised management on successful strategies to achieve the short and long term objectives of each business segment
- Assisted in a loyalty Customer and Employee card program to enhance loyalty, buy in, satisfaction and improve sales
- Carried out frequent Supplier negotiation for optimizing profit worthy selections, bulk purchasing and when necessary building and enhancing the supply chain
- Worked with Finance team to manage and streamline accounts payable, receivable and payroll processes.
MANAGING DIRECTOR
Ramish & Leela Supermarket Limited
06.1999 - 08.2021
- Directly selected and built a seven person qualified Board Member team, with daily liaison on each area of expected work, targets and review
- Chaired weekly and smaller bi-weekly Board meetings as Chairwoman
- Headed and oversaw two hundred employees, four branches, and about 12 main department through its heads namely- Pruchasing, Inventory, Information Technology, Accounting, Main office, Supervisory body, Security team, Marketing, Operations, Warehousing and Café
- Provided visionary, motivational and team building advice and support to management, through forward leadership and maintenance of the Company Standards and protocol in all locations
- Managed business operations, working closely with Senior Management to develop KPI’s build operating dashboards and monitor performance
- To improve customer satisfaction as well as employees
- Assisted in implementing business development strategy focused on social media branding and launching an email marketing campaign, attracting new customers and expanding market penetration
- Achieved one of the lowest shrinkage nationwide for handling products
- Resolved problems, provided open communication and recommended discipline and terminations
- Identified areas for expansion by analyzing market, consumer trends and competition
- Created a culture focused on customer service and satisfaction, resulting in improved customer loyalty and retention, assisted in the launch of our first Customer loyalty card program that within a year had a 20k active users and also encourage employee shopping via special discounts
- Advanced store to the number one sales position by turning performance around by restructuring departments and modeling customer service techniques to employees
- Transformed struggling business, growing triple its sales and becoming one of the industry leaders by restructuring the organization and implementing business plan to penetrate new markets
- Created a culture focused on customer service and satisfaction resulting in improved customer loyalty and retention.
Education
MBA - University of Reading UK
12.2014
ABE - Association of business exeutives
12.2004
High school Diploma - St Dominics Convent
12.1992
Skills
- Oversee Financial Reporting
- Coordinate Planning
- Assisting in accounting controls
- Team Building and motivation management
- Business development
- Overseeing of Advertising and Media content
- Business Strategy
- Information gathering, and research analysis
- Forecasting and Budgeting
- Revenue Growth
- Vendor Relationship Management
- Corporate Governance
- Top level Employees- HR recruitment
- Competitor and Marketing drive and execution
- Banking Liaison
- New Business and Development Proposal Writer
- Bank and Revenue Balancing
Hobbies and Interests
- Published Poet in a few Literary books and Journals namely from the National Library of Poets
- Swarvoski Crystal Piece Collector since 1995
- Founder of LSI Foundation (NPO) to aid in assisting and counselling improversihed families and children, and domestic abuse
- Deep interest in Medical, Pharmacology and Psychology reading interests
- Currently Pursuing Spanish as a second language, self learning
- Past Member of Trinidad Rifle Association
- Latin Music, Jazz and Wine Connisseur
- Cat lover and Christian
Timeline
FINANCIAL CONTROLLER
Ramish & Leela Supermarket Limited
06.1999 - 08.2021
MANAGING DIRECTOR
Ramish & Leela Supermarket Limited
06.1999 - 08.2021
MBA - University of Reading UK
ABE - Association of business exeutives
High school Diploma - St Dominics Convent
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