Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Mohan Ramjit

29 Mon Plasir Road, Cunupia

Summary

Dedicated management professional with a 15+ track record of managing daily operations within the financial, health care, technology and retail and and service industries. Results oriented individual with experience operating in an integrated management environment. Energetic leader who drives business results through process improvement, innovative thinking, client focus, cross-functional teamwork and employee engagement. Skilled implementer in operations, change management, training, organization design, and human resource activities linked to strategic initiatives.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Business Management Consultant

MR Consulting Services
01.2019 - Current
  • Achieved departmental goals by developing and executing strategic plans and performance metrics - client satisfaction improved from 60% to 85% year over year.
  • Conducted comprehensive market research to identify emerging trends, opportunities for growth, and potential risks to inform business strategy.
  • Established a robust CRM system that allowed for accurate tracking of customer interactions, leading to more informed decision-making throughout the entire sales process.
  • Cultivated a culture of accountability within the sales team by setting clear objectives, providing regular feedback, and recognizing exceptional performance.

General Manager Policy Planning and Research/Quality Manager

South-West Regional Health Authority
11.2012 - 11.2018
  • Developed and executed strategic plans with cross-functional teams on various projects/initiatives aimed at enhancing organizational performance results - 45% objectives achieved in year 1.
  • Championed continuous improvement initiatives that enhanced operational performance across all departments - Developed and implemented customer service strategy at the Emergency Departments resulting in 20% reduction in customer complaints in the first year of implementation
  • Championed continuous improvement initiatives that enhanced operational performance across all departments. Projects implemented “Transformation of Quality Audit”, Human Resource Information Management System (HRIS), and Health Care Information System – 6 modules implemented: electronic patient records, document management, imaging, e-pharmacy, ward & bed management, and supplies and inventory management.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Increased efficiency of the QMS by regularly reviewing procedures and making updates based on changing business needs or industry advancements.

Business Management Consultant

MR Consulting Services
04.2009 - 10.2012
  • Provided expert guidance on change management strategies, minimizing disruption during organizational transitions - implemented a communication strategy along with 6 KPIs.
  • Facilitated risk identification management, and compliance workshops, fostering open communication and alignment on key objectives - 6 workshops completed.
  • Implemented innovative performance management systems, promoting a culture of continuous improvement - implemented Balanced Scorecard for management team.

Assistant General Manager, Customer Experience

Scotiabank Trinidad And Tobago Limited
01.2007 - 10.2009
  • Collaborated with cross-functional teams to identify opportunities for product improvement, driving innovation in the company''s offerings.
  • Leveraged CRM tools to track leads and analyze data, optimizing sales efforts for maximum return on investment.
  • Assisted marketing department in creating targeted campaigns that effectively communicated the value proposition of our products/services to potential customers.
  • Aligned sales objectives with overarching company goals by collaborating closely with senior management on strategy development.
  • Implemented innovative business development strategies to increase customer base and expand market share.

Education

MBA - Business Administration And Management

Arthur Lok Jack Graduate School of Business
Mt. Hope, Trinidad
07.2006

Skills

  • Business Administration
  • Organizational Development
  • Program Management
  • Training & Development
  • Strategic Planning
  • Human Resources
  • Marketing,
  • Sales & Service
  • Group Facilitation
  • Leadership Development
  • Financial Management
  • Mentoring, Coaching

Certification

  • Management Studies
  • Financial Analysis & Strategy
  • Strategic Planning
  • Building and Implementing Balanced Scorecards
  • Certified Leader Coach

Timeline

Business Management Consultant

MR Consulting Services
01.2019 - Current

General Manager Policy Planning and Research/Quality Manager

South-West Regional Health Authority
11.2012 - 11.2018

Business Management Consultant

MR Consulting Services
04.2009 - 10.2012

Assistant General Manager, Customer Experience

Scotiabank Trinidad And Tobago Limited
01.2007 - 10.2009

MBA - Business Administration And Management

Arthur Lok Jack Graduate School of Business

Similar Profiles

CREATE PROFILE
Mohan Ramjit