MONETTA HAYNES-ST. PRIX

• Maintain compliance with aviation regulations and company policies throughout flights.
• Ensure compliance with TTCAA and FAA regulations, and airline procedures.
• Attended annual training in customer service, conflict resolution techniques, and safety procedures to remain current on new requirements and procedures.
• Demonstrate proficiency in aircraft emergency procedures, first aid, CPR, fire-fighting techniques, oxygen administration, and other safety protocols.
• Be an ambassador for my country while representing the Caribbean Airlines brand.
• Perform pre-flight checks on the aircraft's interior components such as exit doors, emergency equipment and lavatories.
• Responded to medical emergencies as needed during flights.
• Adhered to company policies regarding security measures and protocol at all times.
• Report any incidents or irregularities regarding the aircraft or its equipment to the Captain immediately.
• Submit timely reports to the in-flight department when operating as the Purser/In charge on the flight.
• Deliver high quality customer service throughout the flight.
• Provide food, beverages according to airline standards
• Manage onboard sales ,complete and submit required documentation.
• Promote CRM and teamwork while on or off duty.
• Comply with the Standard Operating Procedures and the Safety and Emergency Procedures Manual.

• Assisted in training new staff on customer service protocols.
• Resolved customer complaints using problem-solving techniques.
• Collaborated with team members to enhance service delivery processes.
• Developed customer feedback reports for management review.
• Managed multiple tasks simultaneously in a fast-paced environment.
• Resolved customer complaints in a professional manner.
• Promptly responded to customer inquiries and resolved complaints to promote loyalty.
• Supported the bank's sales objective and campaigns by cross selling products.
• Conducted weekly team meetings and monthly general staff meeting in customer service expectations.

TELLER/ CLERICAL OFFICER 2006-2009

• Maintain and control cash holding limits: Order , receive and distribute cash
• Review and analyze transactions effeintly and accurately
• Review and analyze loan balances and outstanding payments
• Ensure large debit\credit items are logged daily
• Buy and Sell foreign currency
• Audit reconciliation of discrepancies
• Protect the banks financial interest by controlling and balancing the assigned cash drawer and negotiable items received\ disbursed.
• Performed routine office and clerical duties: ATM deposits, night safe deposits.

• Reconciliation of pending payments and excess payments
• Maintained accurate records for vehicle routine inspection
• Preparing vehicle defect sheets
• preparing vehicle availability statistics report
• Calculation of excessive/ exceptional downtime
• Liaison with Internal and External Customers
• Maintaining and purging filling system.