MONICA BITTAN
#532 Tabaquite Road, Rio Claro ,ARI
Summary
To gain working experience and obtain an employment opportunity to enhance my experience in the work environment, making me responsible and independent. Experienced in business professionalism with a keen eye for administrative excellence and customer service. Proven track record in managing reception duties with high accuracy, ensuring smooth daily operations and client satisfaction. Thrives in team settings and adapts to dynamic demands, showcasing proficiency in multitasking and problem-solving.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Geriatric Nurse
Geriatric Adolescence Partnership Programme (GAPP)
Rio Claro
05.2024 - Current
- Administered medication and monitored vital signs to ensure patient safety and comfort.
- Assisted in developing individualized care plans for elderly patients, enhancing quality of care.
- Educated families on geriatric health issues and care strategies to promote understanding and support.
- Implemented infection control protocols, maintaining a safe environment for vulnerable populations.
- Evaluated patient progress regularly, adjusting care strategies to meet evolving needs effectively.
- Led initiatives to enhance patient engagement and satisfaction through tailored activities and therapies.
- Facilitated smooth transitions between care settings by coordinating with other healthcare professionals and communicating effectively with patients and families.
Receptionist and Complaints officer
On The Job Training (OJT)
Mayaro- Rio Claro Regional Corporation
07.2022 - 04.2024
- Greeted and assisted visitors, ensuring a welcoming environment and effective communication.
- Managed multi-line phone system, directing calls to appropriate personnel efficiently.
- Scheduled appointments and coordinated meeting logistics for staff and clients.
- Maintained accurate records of incoming and outgoing communications, enhancing operational efficiency.
- Supported team with daily tasks, contributing to a collaborative office atmosphere.
- Handled correspondence and inquiries promptly, ensuring timely follow-up on requests.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
Security officer
PRD Security Services
Indian walk Health Centre
11.2020 - 06.2022
- Monitored premises to ensure safety and security of personnel and property.
- Conducted regular patrols to detect and prevent unauthorized access or suspicious activities.
- Responded promptly to alarms, disturbances, and emergencies following established protocols.
- Prepared detailed incident reports documenting security breaches and unusual activities.
- Collaborated with local law enforcement during investigations to enhance safety measures.
- Trained new security staff on protocols, emergency procedures, and reporting standards.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
Cashier
Persad's Imports and Exports
Rio Claro
09.2017 - 06.2019
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Assisted customers with product inquiries, ensuring a positive shopping experience.
- Managed cash register operations, maintaining accurate cash drawer balances.
- Handled returns and exchanges, adhering to store policies and procedures.
- Trained new staff on cashier protocols and customer service standards.
- Implemented best practices for maintaining cleanliness and organization in checkout areas.
- Greeted customers entering store and responded promptly to customer needs.
Education
High School Diploma -
Rio Claro East Secondary
Clear Water, Rio Claro06-2017
St. Therese Roman Catholic
Naparima Mayaro Road, Rio Claro06-2012
Skills
- Client support
- Client relations management
- Work ethic and integrity
- Patience and empathy
- Customer service
- Attention to detail
- Time management
- Listening skills
- Cash handling
- General security
- Report writing
- Relationship building and management
Certification
Telephone and Front Desk Receptionist Duties
Geriatric Nursing level One basic training
Caribbean Vocational qualifications(CVQ)-CXC level one basic training
References
1.Kenny R., Gumai
Pastor/ Reverend of Liberty Pentecostal Assembly
378-9381
2.Raymond, Cozier
Chairman of The Mayaro/Rio Claro Regional Corporation
682-0379, 644-2261
Timeline
Geriatric Nurse
Geriatric Adolescence Partnership Programme (GAPP)
05.2024 - Current
Receptionist and Complaints officer
On The Job Training (OJT)
07.2022 - 04.2024
Security officer
PRD Security Services
11.2020 - 06.2022
Cashier
Persad's Imports and Exports
09.2017 - 06.2019
High School Diploma -
Rio Claro East Secondary
St. Therese Roman Catholic