Monique De France
Arouca,TUP
Summary
Highly organized and detail-oriented professional with a strong work ethic and dedication to achieving goals. Seminary and Institute Graduate with over ten years of experience in the S&I Programs. Skilled at developing and maintaining documentation systems, managing calendars, and preparing reports. Knowledgeable in management principles, interpersonal communication skills, and leadership practices.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Administrative Assistant
The Church Of Jesus Christ Of Latter-day Saints
09.2019 - Current
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
- Developed comprehensive reports for management by collecting data from various sources, analyzing trends, and presenting actionable insights.
Customer Support Representative
Iere Express: Your Us Skybox Courier/air And Ocean Freight Shipper
10.2018 - 07.2019
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined support processes for increased efficiency and reduced response times.
- Collaborated with team members to identify areas of improvement in customer service protocols.
- Boosted customer retention rates by building strong rapport and delivering exceptional service.
- Resolved customer complaints by distinguishing, prioritizing and reporting technical issues.
Full Time Missionary
The Church Of Jesus Christ Of Latter-Day Saint
04.2017 - 10.2018
- Strengthened community relations by organizing and participating in outreach programs.
- Enhanced cultural understanding by learning local customs and incorporating them into daily interactions.
- Established trust within the community through regular engagement and consistent support.
- Developed effective communication skills by interacting with diverse populations in various settings.
- Maintained religious records and documents.
- Developed and implemented educational programs for youth.
- Prepared and distributed religious materials.
- Supported religious leaders in performing various duties.
- Presented mission-related topics at conferences to raise awareness and build networks.
- Proselytized people and imparted knowledge of faith using strong public speaking and one-on-one discussions.
Sales Representative and Cashier
Dairy Queen
09.2016 - 04.2017
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Developed rapport with regular customers, offering personalized service that fostered brand loyalty.
Education
Bachelor of Science - Psychology
The University of The West Indies
Saint Augustine, Trinidad And Tobago09.2024
High School Diploma -
St. Joseph's Convent
San Fernando, Trinidad05.2016
High School Diploma -
St. Joseph' Convent
San Fernando, Trinidad05.2014
Skills
- Appointment Scheduling
- Clerical Support
- Expense Reporting
- Office Administration
- Critical Thinking
- Microsoft PowerPoint
- Scheduling and Calendar Management
- Strong Problem Solver
- Time Management
Certification
- Certified TEFL Teacher, TEFL FULLCIRCLE - 160-hour Advanced Teaching English as a Foreign Language Training Course.
Languages
English
Native language
Spanish
Elementary
A2
Timeline
Administrative Assistant
The Church Of Jesus Christ Of Latter-day Saints
09.2019 - Current
Customer Support Representative
Iere Express: Your Us Skybox Courier/air And Ocean Freight Shipper
10.2018 - 07.2019
Full Time Missionary
The Church Of Jesus Christ Of Latter-Day Saint
04.2017 - 10.2018
Sales Representative and Cashier
Dairy Queen
09.2016 - 04.2017
Bachelor of Science - Psychology
The University of The West Indies
High School Diploma -
St. Joseph's Convent
High School Diploma -
St. Joseph' Convent
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