Mureka Salandy

• Managed approximately 50 incoming calls, emails and walk in customers per day.
• Maintained computer and physical filing systems.
• Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
• Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
• Managed office operations while scheduling appointments for department managers.
• Utilized client and staff feedback to maintain customer partnerships and increase revenue.
• Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
• Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.

• Leveraged sales expertise to promote products and capitalized on upsell opportunities.
• Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
• Consulted with outside parties to resolve discrepancies and create effective solutions.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Responded to customer requests for products, services and company information.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

My primary function was the assessment and prevention of any potential threats to civil aviation, which included;

• Baggage Handling
• Access Control
• Cargo Handling
• Bomb Threat Management
• Passenger/Baggage Screening
• X-ray Screening.

My secondary functions included;

• Handling of Deportees/Refusals
• Diffusing Unruly/Disruptive Passengers
• Liaising/Communicating with passengers and aviation personnel.

My responsibilities at this establishment were;

• Updating client files
• Registration of new clients
• Reception Duties.
  

My responsibilties at this establishment were;

• Telephone Operations
• Laising with the general public
• Distriputing tangible information.