Nadia Charles
Laventille
Summary
Dedicated and resourceful individual with a blend of customer service, mentoring, and creative expertise. Skilled in effective communication, teamwork, and adaptability. Committed to personal development and empowering others through mentorship and creative expression.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Special Needs Child Caretaker
01.2023 - Current
- Organize transportation to and from school
- Cooking for the child
- Assisting child with basic everyday task such as, eating, dressing, bathing
- Multitasking effectively to manage responsibilities and unexpected challenges
- Providing any other support needed for the family
Mentor/Past Student
PLYARR
08.2018 - Current
- Building trust and offering encouragement to mentees.
- Helping mentees build confidence and resilience in the face of challenges.
- Offering career and academic guidance to mentees.
- An NGO fostering gender equity through the empowerment of women who are most at risk.
- Guided mentees in developing critical thinking and problem-solving skills.
- Coordinated mentorship programs aligning with organizational goals at PLYARR.
- Created an atmosphere of mutual learning by offering constructive criticism in a supportive environment.
Mentor/Past Student
Chosen Hands
05.2018 - Current
- Planned and conducted creative workshops using art and poetry to foster self-expression.
- Taught effective coping mechanisms and emotional regulation techniques.
- Encouraged participants to build self-esteem and confidence through creative achievements.
- Demonstrated positive behavior and attitudes as a role model.
- An NGO that assists young ladies in State care, helping them to manage their coping skills and emotions through Art and Poetry.
- Cultivated a supportive environment encouraging open communication among participants.
- Evaluated mentee progress, identifying areas for further development and support.
- Met with assigned students individually or in small groups to provide intentional, structured organizational support and mentorship.
- Encouraged open dialogue between mentor and mentee pairs to promote trust, respect and understanding of different perspectives.
- Established meaningful connections between mentors and mentees through networking activities.
Call Center Agent
IQOR
Barataria
01.2025 - 03.2025
- Contacting customers to welcome them after joining the company
- Creating warranty contracts and service plans
- Verifying customer information
- Handling customer queries and complaints
- Maintained up-to-date knowledge of products and services offered by the company.
- Managed multiple calls efficiently while ensuring high-quality service standards.
- Participated in team meetings to share insights and recommend process improvements.
- Developed strong relationships with customers through effective communication skills.
- Assisted customers with inquiries, issues and complaints via telephone, email and chat.
- Managed high-volume of inbound and outbound customer calls.
- Identified customer needs by asking probing questions and actively listening to responses.
- Utilized problem solving techniques when dealing with difficult or irate customers.
- Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Explained key information regarding products and services to customers to encourage informed decision-making.
Cashier/Barista
Rituals Coffee House
POS
08.2019 - 03.2020
- Greet customers and Serve customers
- Process Cash and LINX transactions
- Balance register at the EOD
- Assist manager in closing duties by cleaning and restocking
Job Trainee - Sales Clerk
Corpus Christi College
12.2016 - 12.2016
- Recommend, select, and help locate or obtain products based on customer needs and desires.
- Maintain records related to sales and inventory
- Replenished shelves with products, ensuring items were correctly labeled and priced
- Responded to inquiries about pharmacy products, services, and policies
Cashier
Massy Stores
St. Agustine , Trinidad
- Processed customer transactions quickly and accurately at Massy Stores.
- Maintained clean and organized checkout area for efficient customer service.
- Assisted customers with product inquiries and store navigation.
Education
Certified Phlebotomist -
School of Practical Accounting
Professional certificate in Graphic Design -
SBCS
Sound engineering -
Civilian Conservation Corps
CSEC Level - Private Candidate - English 2, POB 2, Social Studies 3
Skills
- Computer literate
- Creative
- Disciplined and Motivated
- Graphic design
- Quick learner and Adaptable
- Effective Communication Skills
- Dedicated team player
- Creative problem solving
- Customer service
- Team collaboration
- Mentoring skills
- Time management
- School-age child care
- Social skills teaching
- Reading and storytelling
- Special needs experience
Other
- Ministry of Sports and Youth Affairs in Partnership with Sasha Cosmetics, 10/01/25, Makeup Artistry
- Youth Entrepreneurial Programme, Money Management and Business programme Camp
- It's My Money Workshop, Money Management programme for young people
References
Available upon request.
Leadership Experience
- PLYARR, 08/01/18 - Present, Mentor/Past Student, An NGO fostering gender equity through the empowerment of women who are most at risk., Building trust and offering encouragement to mentees, Helping mentees build confidence and resilience in the face of challenges, Offering career and academic guidance to mentees
- Chosen Hands, 05/01/18 - 01/31/19, Mentor/Past Student, An NGO that assists young ladies in State care, helping them to manage their coping skills and emotions through Art and Poetry., Planned and conducted creative workshops using art and poetry to foster self-expression, Taught effective coping mechanisms and emotional regulation techniques, Encouraged participants to build self-esteem and confidence through creative achievements, Demonstrated positive behavior and attitudes as a role model
Personal Information
Hobbies: Mentoring, Art, Writing, Cooking, Reading
Affiliations
- Member of the Barataria community center's committee , currently planning and introducing healthy, creative coping mechanisms and bringing awareness to mental health in youth and adults through my years of Art therapy experience and knowledge.
- Assisting parents in understanding and implementing successful strategies to help their child/children navigate difficult days situations.
- Creating bonding activities between parents and child/children
- Currently starting up a few businesses and writing books to be published.
- A dedicated member/mentor of the Chosen Hands NGO
- Experienced and seasoned Artist and crafter
Certification
- Make up Artistry (Sacha Cosmetics 2025)
- Professional certification in Graphic Design (2023)
- Chosen Hands Art And Poetry ( 2018)
- It's My Money ( money management workshop ) 2018
- Entrepreneurial camp ( ministry of sports and youth affairs )( 2018 )
Accomplishments
- Most promising award ( pyllar 2018)
- Best creative writer ( Four Roads Government Primary 2013)
Timeline
Call Center Agent
IQOR
01.2025 - 03.2025
Special Needs Child Caretaker
01.2023 - Current
Cashier/Barista
Rituals Coffee House
08.2019 - 03.2020
Mentor/Past Student
PLYARR
08.2018 - Current
Mentor/Past Student
Chosen Hands
05.2018 - Current
Job Trainee - Sales Clerk
Corpus Christi College
12.2016 - 12.2016
Cashier
Massy Stores
Certified Phlebotomist -
School of Practical Accounting
Professional certificate in Graphic Design -
SBCS
Sound engineering -
Civilian Conservation Corps