Nafeisha Le Maitre
Cocorite
Summary
Administrative professional offering proficiency in Microsoft Office programs. Poblem solver who reradily adapts to change, works independently and exceeds expectations. Able to juggle multiple priorities and meet tight deadlines without compromising quality. Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.
Overview
14
14
years of professional experience
Work History
Store Administrator
Unicomer Trinidad Limited
Megastore, Trinidad And Tobago
06.2016 - Current
- Analyzes systems, policies, and procedures as they apply to collecting and safeguarding the company’s monies; recommends and implements changes as necessary, and actively acts on all management reports on a timely basis to increase delivered sales.
- Adhere to all document retention activities, which include verifying documents before filing, ensuring equipment and stationery are appropriately utilized and ordered, monitoring petty cash disbursements, and ensuring that the store is prepared prior to the Company’s physical stock count.
- Reviews contracts and works closely with the Credit Bureau when preparing the credit sanctioning report in order to monitor cancellations on all credit sales, update filing, and take action on incomplete screens.
- Issues monthly attendance records, lateness reports, pay sheets for temporary staff, and prepares vouchers for payments; and maintains a register for goods on/off loan and voluntary surrenders.
- Liaises with the Technical Services Department on pending service requests to ensure the completion of all jobs, follows up with customers to ensure items are collected in a timely manner, and informs the Store Manager of items not collected within a 14-day period so that a list can be forwarded to the Service Department for action.
- Manages the cash flow/money of the sales team regarding overs and shorts explanations, compliance with the cash shortage policy, sweeping of tills, bank deposits, and all other related cashiering duties, and submits cashiers’ reconciliation to Head Office on a timely basis.
- Works with the team in handling after-sales service to customers, inclusive of repairs to items or replacement if necessary, to ensure that customers consistently receive service that exceeds their expectations.
Customer Sales Representative
Unicomer Trinidad Limited
St James, Trinidad And Tobago
01.2014 - 06.2016
- Present and sell cash/credit options to the customer based on Unicomer Group products and services, current promotional campaigns, special offers, etc. To influence buying decisions and satisfy the customer’s needs.
- Process and complete cash transactions daily, and all end-of-shift activities to ensure that funds are accurately recorded, secured, and balanced.
- Address customer queries and complaints at any point in the customer lifecycle to satisfy the customers' needs. Assist in completing stock counts and sales reports to safeguard the assets of the organization.
Clerical Assistant (OJT)
Ministry of Public Administration and Information
01.2011 - 04.2011
- Assisted in multifaceted clerical tasks (e.g., data entry, filing and records management)
- Quickly became a trusted assistant known for 'can-do' attitude, flexibility and high-quality work
- Highlights: checking and distributing documents and correspondence
- Receiving, sorting and distributing incoming mail
- Maintaining filing systems
- Photocopying, scanning and faxing
- Sending emails
- Typing documents
- Data entry
News Reporter
Power 102 fm
- Conducted Interviews
- Wrote news stories
Cashier
Hilo Food Stores
- Handled cash on a daily basis
- Recorded cash transactions
- Kept cash float
- Dealt with customers of various backgrounds in a pleasant manner
- Awarded Employee of the month
Education
BA - Mass Communications
COSTAATT
Port Of Spain11-2016
AS - Journalism
COSTAATT
11.2011
Skills for the Automated Office (YTEPP) -
01.2007
Skills
- Office Management
- Administration
- Spreadsheets/Reports
- Event Management
- MS Word
- MS Excel
- MS PowerPoint
- MS Outlook
- MS Publisher
- Complaint resolution
- Empathy and patience
- Retail sales customer service
- In-store support
- Computer proficiency
- Building rapport
- Dispute resolution
- Product and service solutions
Professional Development
Skills for the Automated Office, YTEPP, 2007
References
References available upon request.
Timeline
Store Administrator
Unicomer Trinidad Limited
06.2016 - Current
Customer Sales Representative
Unicomer Trinidad Limited
01.2014 - 06.2016
Clerical Assistant (OJT)
Ministry of Public Administration and Information
01.2011 - 04.2011
News Reporter
Power 102 fm
Cashier
Hilo Food Stores
BA - Mass Communications
COSTAATT
AS - Journalism
COSTAATT
Skills for the Automated Office (YTEPP) -
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