Nafeisha St. Hillaire BSc, BA, ABE
Summary
Seasoned professional with over a decade of comprehensive experience in senior administrative support, legal assistance, customer service, and security operations. Possessing degrees in Business and Social Work, I am adept at navigating diverse organizational landscapes with precision and finesse. Known for my unwavering commitment to professionalism, confidentiality, and dedication, I am eager to leverage my multifaceted skill set to contribute positively to esteemed organizations and uphold their missions with excellence.
Overview
15
15
years of professional experience
Work History
Legal Administrative Assistant
MIC INSTITUTE OF TECHNOLOGY LTD
05.2018 - Current
- Administrative support to the Office of the Legal Counsel/Corporate Secretary
- Provide support to the Board of Directors
- Case management
- Collate organizational information and submit to line Ministries as required by the State Enterprises Performance Monitoring Manual
- Conduct Tender Evaluations as regulated by the Office of Procurement Regulation
- Prepared drafts contracts, agreements, letters and other documentation for legal use
- Facilitate signing of legal documents
- Negotiated settlements and mediated disputes to create mutually beneficial solutions and maintain positive relationships
- Reviewed wide-ranging contracts and agreements and summarized terms for easy assessment
- Completed data entry of legal documents into electronic filing systems.
- Assist Industrial Relations Specialist in case preparation
- Developed and maintained positive relationships with clients and colleagues
- Contributed to effective team collaboration through excellent communication skills and adaptability in diverse working environments.
Administrative Assistant
MIC INSTITUTE OF TECHNOLOGY LTD
01.2017 - 05.2018
- Assistant to General Manager, Corporate Services Division in duties of administration and business support such as report generation, maintain executive calendar, schedule meetings and issuing directives
- Supervise team of drivers by overseeing planning and logistics of daily tasks to fulfill organizational requirements.
- Liaising with Managers of units under the purview of the Division to issue directives
- Liaise with internal and external public and private sector officials to maintain positive relationships
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Developed strategies to streamline and improve office procedures.
- Maintained up-to-date knowledge of industry best practices and office software updates to maximize efficiency in administrative tasks.
- Drafted correspondence and other documents for the General Manager
- Collaborated with various departments to achieve organizational objectives and support company growth.
Secretary
MIC INSTITUTE OF TECHNOLOGY LTD
04.2012 - 12.2016
- Assistant to Manager, Security Department providing managerial support, operations of security officers and office management
- Established administrative work procedures to track security officer's daily tasks and scheduling
- Conduct investigations and review incident reports
- Advance documentation of security officers to appropriate departments for processing
- Create security protocols for events
- Coordinate with and track invoices from contracted security services providers
- Perform on-site inspections and audits of contracted security providers
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files and financial data
Operations Assistant
Fortress Security Services Limited
01.2009 - 01.2012
- Assistant to Operations Manager in duties of security compliance and clerical support
- Assist Executive Assistance in clerical duties
- Facilitate onboarding process for new security officers
- Managed and maintained file system of Security Officers
- Advance documentation of security officers to appropriate departments for processing
- Established administrative work procedures to track security officer's scheduling
- Increased efficiency with thorough record-keeping of operational documents
- Conducted regular audits of physical inventory counts, identifying discrepancies early on for quick resolution
Education
Bachelor of Science - Social Work
University of The West Indies
Saint Augustine12.2023
Bachelor of Arts - Business Administration
Universidad Católica San Antonio De Murcia
Distance Learning 07.2022
ABE - Business Management
SITAL College
Tacarigua09.2017
O'Level -
Diego Martin Secondary School
Diego Martin09.2009
Skills
- Case Management
- File Management
- Client Applications Completion
- Spreadsheets
- Client Relations
- Administrative background
- Client service and support
- Legal Document Preparation
- Document drafting
- Cross-Functional Communication
- Client Interviews
- Work Planning and Prioritization
- File Organization
Supplementary Training
- Certificate Child and Youth Counseling, Synergy Training Institute, 2021
- Certificate Supervisory Management, Cipriani Labour College, 2021
- Diploma Paralegal Studies, Paralegal Institute| UK, 2019
- Certificate Legal Studies, CILEx, 2014
- Diploma Secretarial Administration, LCCI, 2010
References
- Renee Maingot- Social Worker; 366-4939
- Samantha Campbell- Attorney-at-Law; samcam_16@yahoo.com, 482-6525,
- Jameel Watch- Magistracy Registrar/ Clerk of the Court; jameelwatch@gmail.com,743-9791
Timeline
Legal Administrative Assistant
MIC INSTITUTE OF TECHNOLOGY LTD
05.2018 - Current
Administrative Assistant
MIC INSTITUTE OF TECHNOLOGY LTD
01.2017 - 05.2018
Secretary
MIC INSTITUTE OF TECHNOLOGY LTD
04.2012 - 12.2016
Operations Assistant
Fortress Security Services Limited
01.2009 - 01.2012
Bachelor of Science - Social Work
University of The West Indies
Bachelor of Arts - Business Administration
Universidad Católica San Antonio De Murcia
ABE - Business Management
SITAL College
O'Level -
Diego Martin Secondary School
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