NAIOMI HOLDER
Arima
Summary
Proficient in recording customer interactions while managing clinical administrative duties. Experienced in responding to inquiries and ensuring accurate health record maintenance. Focused on streamlining processes through superior records management and seeking advancement in administrative careers.
Overview
11
11
years of professional experience
2028
2028
years of post-secondary education
Work history
Medical Records Clerk
Arima General Hospital
Arima
2024.08 - Current
- Oversaw fulfilment of patient information requests from physicians and healthcare providers to ensure accuracy.
- Guaranteed data privacy and confidentiality through meticulous record management.
- Streamlined patient record management by implementing efficient filing and retrieval processes.
- Regularly updated electronic health records system, enhancing overall data accuracy.
- Facilitated easy access to test results within patients' notes for medical professionals' reference.
Customer Care Agent
Prisms Services Limited, Fernandes Compound
Laventille
2022.07 - 2024.08
- Advised customers on points balance for Scotiabank Aero Rewards credit card.
- Assisted customers with flight bookings and availability searches using Amadeus and Sabre Red software.
- Supported customers with cashback redemption for flights, car rentals, and hotel accommodations.
- Listened to questions and concerns, responding promptly to resolve issues following company guidelines.
- Provided assistance to customers needing to amend or cancel reservations.
- Processed credit card payments for taxes and fees over the phone, ensuring correct currency quotation.
- Maintained positive, empathetic, and professional attitude towards customers at all times.
Cashier
Standard Distributors Limited, Chaguanas
Chaguanas
2018.06 - 2022.11
- Processed point of sale transactions for showroom.
- Operated cash register for cash cheques and credit card transactions accurately.
- Maintained cash drawer of tt$3000.00+ per shift and ensured security.
- Assisted customers with enquiries to enhance their shopping experience.
- Trained new cashiers on store policies and procedures to maintain standards.
Branch Sales Representative
Island Finance Trinidad and Tobago Limited, Arima
Arima
2021.12 - 2022.04
- Assisted in interviewing applicants to assess financial eligibility.
- Supported evaluation of customer credit prospects using lending criteria matrix.
- Facilitated processing of loan applications by scanning and emailing documents to auditing team for approval.
- Engaged with references to gather personal information for marketing initiatives and follow-up calls.
- Completed documentation including settlement letters, non-indebted letters, and loan contracts while explaining terms and conditions to clients.
- Provided point of sale transaction services for customers using cash, credit cards, and cheque payments with a zero-error rating.
- Delivered client relations and telemarketing services on products offered by the institution.
- Collaborated with collection and recovery department to contact customers regarding overdue payments.
New Business Clerk
Standard Distributors Limited
Chaguanas
2017.09 - 2017.11
- Conducted customer interviews to gather essential information for establishing hire purchase accounts.
- Evaluated applications for accuracy and compliance with submission requirements.
- Provided guidance to customers regarding current promotions and hire purchase criteria.
Data Entry Clerk
Standard Distributors Limited
Chaguanas
2017.03 - 2017.09
- Delivered effective support for special projects across departments, enhancing operational flow.
- Achieved an organised filing system that improved document retrieval times.
- Realised significant efficiency by converting hardcopy data to electronic formats.
- Ensured accuracy through meticulous verification of input data against originals.
- Provided timely access to data by efficiently retrieving and submitting information from databases or electronic files.
Office Assistant (OJT)
JARIC Environment Safety and Health Services, Trincity
Trincity
2015.08 - 2016.02
- Ensured efficient completion of administrative tasks, enhancing office productivity.
- Resolved customer queries promptly, improving satisfaction across all communication platforms.
- Maintained optimal stock levels, preventing supply shortages through strategic organisation.
- Strengthened customer relationships, driving office efficiency through innovative tracking systems.
- Streamlined payment processing, reducing errors in handling invoices and reimbursements.
- Reduced outstanding cheque payments by assisting accounting manager with effective monitoring.
Education
Certificate - Peachtree/Sage 50
School Of Practical Accounting
Certificate - Microsoft Office Excel
CTS College of Business and Computer Science Limited
Certificate - Computer Literacy
School of Practical Accounting
Certificate - Typing
School of Practical Accounting
Eight (8) C.S.E.C. General Proficiency Passes -
St Charles High School
2007.09 - 2012.05
Skills
- Customer communication accuracy
- Clinical administration
- Query resolution
- Data entry efficiency
- Adaptability to change
- Health records management
REFERENCES
- Adanna, Sween, Marketing Associate, +1-(868)-494-8434, ADM Import Export Distributors Limited, former Supervisor at Standard Distributors Ltd.
- Ashelle, Balgobin, Showroom Manager (Mt. Hope Superstore), +1-(868)-498-4019, Standard Distributors Limited
Timeline
Medical Records Clerk
Arima General Hospital
2024.08 - Current
Customer Care Agent
Prisms Services Limited, Fernandes Compound
2022.07 - 2024.08
Branch Sales Representative
Island Finance Trinidad and Tobago Limited, Arima
2021.12 - 2022.04
Cashier
Standard Distributors Limited, Chaguanas
2018.06 - 2022.11
New Business Clerk
Standard Distributors Limited
2017.09 - 2017.11
Data Entry Clerk
Standard Distributors Limited
2017.03 - 2017.09
Office Assistant (OJT)
JARIC Environment Safety and Health Services, Trincity
2015.08 - 2016.02
Eight (8) C.S.E.C. General Proficiency Passes -
St Charles High School
2007.09 - 2012.05
Certificate - Microsoft Office Excel
CTS College of Business and Computer Science Limited
Certificate - Computer Literacy
School of Practical Accounting
Certificate - Typing
School of Practical Accounting
Certificate - Peachtree/Sage 50
School Of Practical Accounting