Nakita Gadsby
Summary
Detail-oriented IT Support Engineer with over 6 years of experience in technical support and IT infrastructure maintenance. Skilled in Active Directory administration, server support, and troubleshooting hardware and software issues. Holds an Associate Degree in Information Technology (OSM) and excels in delivering reliable solutions that enhance end-user satisfaction.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Technical Support Engineer
Memory Bank Computers Ltd
Barataria
09.2022 - Current
- Delivered remote and onsite support, achieving high customer satisfaction.
- Diagnosed and resolved hardware, software, network, and system-related issues.
- Resolved network connectivity issues, improving overall user experience.
- Assisted with network connectivity troubleshooting and system performance optimization.
- Provided technical support and troubleshooting services for clients and end users.
- Installed, configured, and maintained desktop computers, laptops, printers, and peripheral devices.
- Performed operating system installations, upgrades, and software deployments.
- Documented technical issues, resolutions, and support activities.
- Collaborated with team members to resolve support requests promptly and efficiently.
ICT Technical Officer
Office of the Attorney General and Ministry of Legal Affairs
Port of Spain
11.2019 - 09.2022
- Administered Active Directory by creating user accounts, assigning permissions, and managing access controls.
- Troubleshot and resolved issues related to business-critical web applications.
- Diagnosed and resolved hardware, software, and network issues.
- Provided technical support to users across multiple departments.
- Configured and deployed workstations for new and existing employees.
- Assisted with server administration and infrastructure maintenance activities.
- Managed and supported databases to ensure operational reliability and data accessibility.
- Conducted system updates, maintenance, and user training.
- Maintained technical documentation and support records.
IT Intern
Ministry of Culture
Port of Spain
07.2019 - 08.2019
- Troubleshot technical issues and resolved user inquiries for staff, enhancing user experience.
- Maintained IT equipment and software for cultural programs, ensuring reliable operation.
- Collaborated with team members on digital content management projects, streamlining content workflows.
Store Manager
Signature 2000
07.2018 - 06.2019
- Oversaw daily store operations and coordinated staff scheduling to ensure efficient workflow.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Oversaw inventory management and stock replenishment.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Developed merchandising strategies to enhance product visibility.
- Resolved customer inquiries and complaints effectively.
- Balanced sales, reconciled cash, and processed bank deposits to maintain accurate financial records.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Compiled monthly reports on sales figures, expenses, and profits to inform management decisions.
Administrative Assistant
CARIFESTA Secretariat
- Managed daily office operations and maintained organized filing systems.
- Prepared documents for cultural events and activities, ensuring timely distribution and adherence to event schedules.
- Communicated with stakeholders to gather information and address inquiries.
- Coordinated planning and execution of workshops and community outreach programs, enhancing community engagement and participation.
- Handled confidential documents in an organized fashion according to established protocol.
- Assisted in the preparation of documents for cultural events and activities.
- Organized and managed confidential documents according to established protocol, maintaining confidentiality and compliance.
Education
Associate Degree - IT (Operating Systems Management)
COSTAATT
CXC - 7 Passes
Bishop Anstey High
Cambridge - Add Mathematics - C
Bishop Anstey High
Skills
- Active Directory Administration
- User Account Creation and Management
- Role-Based Access Control
- Windows Server Administration
- Network Troubleshooting
- TCP/IP, DNS, DHCP
- Hardware Installation and Maintenance
- Desktop and Laptop Support
- Software Installation and Configuration
- Microsoft Windows Environments
- Microsoft Office Suite
- Remote Technical Support
- Database Management
- Web Application Support
- IT Infrastructure Support
- Incident and Problem Resolution
- Workstation Deployment and Configuration
- Server Support and Maintenance
- Technical Documentation
- Customer Service and End-User Support
Certification
Foundations of Project Management,
Online non-credit course authorized by Google and offered through Coursera.
Timeline
Technical Support Engineer
Memory Bank Computers Ltd
09.2022 - Current
ICT Technical Officer
Office of the Attorney General and Ministry of Legal Affairs
11.2019 - 09.2022
IT Intern
Ministry of Culture
07.2019 - 08.2019
Store Manager
Signature 2000
07.2018 - 06.2019
Administrative Assistant
CARIFESTA Secretariat
Associate Degree - IT (Operating Systems Management)
COSTAATT
CXC - 7 Passes
Bishop Anstey High
Cambridge - Add Mathematics - C
Bishop Anstey High