Naomi Blake
Summary
I consider myself to be a highly efficient Clerk, well established in fast-paced and challenging environments. I am a detail-oriented professional with experience in planning, coordinating and supporting daily administrative functions. I am extremely eager to learn with aptitude for applying new knowledge with efficiency and skill.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Clerk I
The Ministry Of Works And Transport
12.2020 - Current
- Increased efficiency by streamlining filing systems and organizing important documents.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Collaborated with team members to complete tasks efficiently and meet deadlines.
- Enhanced office organization with regular maintenance of files, records, and supplies inventory.
- Provided support for meetings by scheduling appointments, preparing materials, and taking detailed minutes.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Facilitated communication between departments through prompt forwarding of messages and coordination of inter-departmental meetings.
- Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
- Contributed to the success of projects by conducting thorough research and compiling relevant information for use by team members.
- Maintained a professional atmosphere within the office setting through effective communication skills and polished presentation abilities.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Processed mail accurately and efficiently, ensuring that all correspondence was distributed to the correct recipients in a timely manner.
- Supported event planning initiatives through venue sourcing, material preparation and logistics coordination resulting in successful gatherings.
- Assisted HR department in recruiting process by reviewing resumes and scheduling interviews leading to an improved talent pool.
- Ensured confidentiality of sensitive documents through proper storage methods and restricted access control implementation.
- Trained new clerks on company procedures and software tools effectively contributing to their integration into the team.
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Interacted with customers by phone, email, or in-person to provide information.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Monitored office supplies and made arrangements for restocking of low-stock items.
Health Information Clerk
The North West Regional Health Authority
06.2018 - 11.2020
- Streamlined patient records management by implementing efficient filing and organizational systems.
- Enhanced patient data confidentiality by adhering to strict privacy regulations and guidelines.
- Maintained accurate medical records for timely retrieval, ensuring optimal patient care and treatment plans.
- Collaborated with healthcare professionals to gather essential information, improving the quality of patient records.
- Reduced errors in recordkeeping through meticulous attention to detail and regular audits of health information files.
- Improved interdepartmental communication by promptly sharing relevant patient information with authorized personnel.
- Provided exceptional customer service to patients, addressing inquiries related to their health records efficiently and professionally.
- Enhanced accuracy of clinical documentation by collaborating closely with physicians to clarify discrepancies or incomplete information.
- Assisted in training new Health Information Clerks, sharing expertise on established procedures and best practices in the field.
- Maintained an organized work environment through effective time management strategies.
- Ensured the accuracy and completeness of patient records, contributing to effective treatment plans and decision-making processes.
- Processed records quickly to avoid delays and keep workflows running smoothly.
- Verified accuracy and overall completeness of medical records by auditing and reviewing patient information.
- Located, retrieved, sent and scanned medical record data.
- Copied medical records and performed various clerical tasks as required.
- Reviewed medical records and data after locating, retrieving and sending it to appropriate places.
- Processed records efficiently and oversaw timely project completion.
- Used electronic health record system to scan, index and input over [Number] documents.
- Maintained accuracy, completeness, and security for medical records and health information.
- Verified accuracy of patient information in medical records.
- Followed up with medical staff regarding missing information in patient records.
- Followed exact procedures for handling transfers and other releases of medical records.
- Sorted and distributed incoming and outgoing medical records.
Barista
Rituals Coffee House
01.2018 - 06.2018
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Consistently met or exceeded daily sales targets, driving revenue growth for the cafe.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
- Kept up-to-date with industry trends, incorporating new ideas into drink preparation and presentation.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Showcased versatility by assisting in other areas of the café as needed, including food preparation or table service when required.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Completed successful daily cash audits to correctly balance drawers at end of shifts.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
Junior Call Agent
IQOR Call Center
11.2017 - 12.2017
- Enhanced customer satisfaction by efficiently resolving inquiries and addressing concerns.
- Maintained high call quality standards by adhering to company guidelines and protocols.
- Achieved targeted call resolution times by swiftly identifying issues and providing solutions.
- Built strong customer relationships with empathetic communication and active listening skills.
- Contributed to the team''s success by consistently meeting or exceeding performance metrics.
- Handled escalated calls with professionalism, effectively de-escalating situations and finding resolutions.
- Maintained accurate records of customer interactions, ensuring data integrity for future reference or analysis purposes.
- Delivered prompt assistance to customers via email and chat support channels when needed, expanding avenues for resolution.
- Connected callers with appropriate professional, department, or business.
Education
No Degree - Foreign Languages Education
University of The West Indies
St. Augustine2023
High School Diploma -
St. Augustine Girls' High School
Curepe, Trinidad And Tobago06.2017
Skills
- Administrative Support
- Event and Activity Planning
- Database Entry
- Telephone Etiquette
- Customer Satisfaction
- Computer Proficiency
- Microsoft Office Suite
- Customer Service
- Spreadsheet Development
Certification
- Customer Service Training - Four Weeks
Yoga, painting, swimming and writing.
Yoga allows me to feel the energies around me while fully expressing my own energy through controlled movement. Painting helps me to harness my creativity while writing helps me to process my thoughts. To me, swimming is the ultimate form of relaxation as water is my calm.
Languages
English
Native language
French
Intermediate
B1
Spanish
Beginner
A1
Timeline
Clerk I
The Ministry Of Works And Transport
12.2020 - Current
Health Information Clerk
The North West Regional Health Authority
06.2018 - 11.2020
Barista
Rituals Coffee House
01.2018 - 06.2018
Junior Call Agent
IQOR Call Center
11.2017 - 12.2017
No Degree - Foreign Languages Education
University of The West Indies
High School Diploma -
St. Augustine Girls' High School
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