Naomi Theodore
Arima
Summary
Motivated Sales Specialist with experience in driving strategic sales growth and improving customer engagement. Possesses strong skills in technical product demonstrations, problem-solving and relationship-building which have been leveraged to increase market share. Passionate about fostering long-term client relationships through consistent follow-up and proactive account management. Have made significant contributions to previous work by growing revenue streams and expanding client base.
Overview
21
21
years of professional experience
Work History
Technical Sales Specialist
ROSE Environmental Limited
10.2018 - Current
- Reviewed monthly sales performance data to identify areas for improvement or growth opportunities.
- Set short- and long-term sales strategies and evaluate effectiveness of current sales programs
- Recommend product or service enhancements to improve customer satisfaction and sales potential
- Establish sales objectives by forecasting and developing annual sales quotas for regions and territories; projecting expected sales volume and profit for existing and new products
- Develop and establish new regional sales territories
- Engage in discussions with clients to gauge customer satisfaction and gather insights on their evolving needs
- Develop, maintain and execute Marketing plans
- Enhanced professional expertise through active involvement in educational workshops, reviewing publications, and participating in professional societies.
- Proactively organized and managed Sales and HSE Events, while overseeing additional promotional sales activities.
- Prepare reporting as needed
- Managed orders from initial inquiry through delivery ensuring accuracy of all documentation.
- Provided technical product support for customers including installation, troubleshooting and repair services.
Sales & Marketing Supervisor
Modern Electrical Supplies Limited
12.2012 - 10.2018
- Supervision of all Commercial Sales executives
- Weekly review of reports, ARs and collections from each Sales Exec
- Planned promotional events to generate interest in company's products or services.
- Review and update of Routes Listing for each Sales Executive
- DAILY interaction with Sales Execs to be informed of their challenges and opportunities
- Make weekly visits with sales team
- Implemented effective strategies to enhance the layout and marketing tools at showroom and store branches.
- Arrange any required signage / posters for each branch
- Supervision of Contractor’s Bay
- Provide interim support to Sales Execs in their absence
- Collaborated with Accounts Department to resolve issues and find effective solutions for the Commercial Team
- Resolved escalated customer complaints in a timely manner.
- Provided guidance and direction to subordinate staff on various projects or tasks related to sales and marketing operations.
- Monitor continuously and improve accordingly
- Manage payroll and attendance for Commercial Team
- Assist in organizing Training for Sales Staff
- Prepared reports on sales activities for management review.
External Sales Executive
Modern Electrical Supplies Limited
12.2012 - 10.2018
- Managed and maintained customer accounts
- Ensured timely delivery of customer orders.
- Payment Collections
- Provided assistance to customers in resolving various issues, such as returns.
- Cultivated relationships with existing customers to encourage repeat business.
- Monitored market trends, competitor activities, and product developments to adjust sales strategies accordingly.
Sales Support
Modern Electrical Supplies Limited
12.2012 - 10.2018
- Processed and invoicing orders for External Sales Executives
- Educated customers about the various goods and services offered by Modern
- Delivering accurate and timely quotes to meet client demands
- Scaled email outreach efforts to increase customer engagement.
- Maintained and managed the accuracy of the Master Price List in real-time.
- Enhanced the functionality of Modern's website through regular updates, resulting in increased user engagement and web traffic.
- Assisted in monitoring and managing customers accounts for Sales Executives
- Assisted Supervisor in completing payroll tasks
Customer Service Representative
Modern Electrical Supplies Limited
12.2012 - 10.2018
- Managed order processing and invoicing for the External Sales team
- Streamlined order invoicing for walk-in customers
- Prepared accurate and detailed quotations
- Answered customer inquiries via phone, email, and chat.
Administrative Assistant
Ampstec Electrical Sales and Services Co. Ltd.
06.2011 - 11.2012
- Reports to Managing Director
- Administrative duties for Sales and Service Department
- Maintaining an efficient filing system
- Preparation of Taxes and Salaries
- Correspondence
- Recording of Receipts and Payments
- Receiving and Dispatching the Servicemen
- Scheduling appointments for Servicemen
Textbook rental Assistant
Malabar Secondary School
04.2009 - 08.2010
- Processing Textbooks
- Checking and Replenishing Textbook Stock
- Distributing Textbooks
Customer Service Representative
Neal & Massy Co. Limited (Auto Rentals Division)
12.2006 - 07.2007
- Short-term rental of vehicles to customers
- Preparation of Rental Contracts
- Formulating Daily and Weekly Reports
- Provided courteous and efficient service to customers
- Filing of Contracts
Inventory Clerk
Neal & Massy Co. Limited (Auto Rentals Division)
12.2006 - 07.2007
- Checking and Replenishing of Stock
- Providing parts for the Mechanics
- Formulating Monthly Stock Reports
- Responsible for the Approval of bills to be paid
- Ordering of Parts
- Responsible for Monthly Stock Checks
Part Time Missionary
Youth for Christ
09.2005 - 03.2006
- Assisting with coordinating conferences
- Presenting Motivational Talks
Assistant Office Manager
Theodore Maintenance Co.
07.2004 - 08.2004
- Cataloguing Files
- Generating Letters for Employees
- Successfully Assisted Employees in filling out forms
- Formulated Payroll
- Provided courteous and efficient service to customers
Customer Service Representative
Master Tech
07.2003 - 08.2003
- Scheduling of Appointments to customers
- Responsible for receiving payments/cash and the generation of Receipts
- Responsible for Updating the Customer Base
- Formulation of Monthly Reports
Education
Udemy
01.2024
NSC Learing
01.2022
Synergy Training Institute Ltd
01.2020
Synergy Training Institute Ltd
01.2020
School of Business and Computer Science
01.2016
Falck Safety Services
01.2016
Falck Safety Services
01.2016
UWI Sixth Form School, St. Augustine
01.2004
Holy Name Convent Secondary School, Port of Spain
01.2003
Skills
- Consultative Selling
- Direct Sales
- Strategic Partnerships
- Proposal Writing
- Inside sales
- Pipeline Management
- Deal Closing
- Key Account Management
- Solution selling
- Outside Sales
Citizenship
Trinidadian
Personal Information
- Place of Birth: Trinidad & Tobago
- Date of Birth: 08/26/86
References
- Shanta Crooks (Mrs.), Technical Officer 1, Environmental Management Authority, shanta.ramkissoon@gmail.com, 287-6825
- Ian Haywood Jr., Business Development Manager, Ansa Motors, ianhaywoodjr@gmail.com, 462-3656
Timeline
Technical Sales Specialist
ROSE Environmental Limited
10.2018 - Current
Sales & Marketing Supervisor
Modern Electrical Supplies Limited
12.2012 - 10.2018
External Sales Executive
Modern Electrical Supplies Limited
12.2012 - 10.2018
Sales Support
Modern Electrical Supplies Limited
12.2012 - 10.2018
Customer Service Representative
Modern Electrical Supplies Limited
12.2012 - 10.2018
Administrative Assistant
Ampstec Electrical Sales and Services Co. Ltd.
06.2011 - 11.2012
Textbook rental Assistant
Malabar Secondary School
04.2009 - 08.2010
Customer Service Representative
Neal & Massy Co. Limited (Auto Rentals Division)
12.2006 - 07.2007
Inventory Clerk
Neal & Massy Co. Limited (Auto Rentals Division)
12.2006 - 07.2007
Part Time Missionary
Youth for Christ
09.2005 - 03.2006
Assistant Office Manager
Theodore Maintenance Co.
07.2004 - 08.2004
Customer Service Representative
Master Tech
07.2003 - 08.2003
Udemy
NSC Learing
Synergy Training Institute Ltd
Synergy Training Institute Ltd
School of Business and Computer Science
Falck Safety Services
Falck Safety Services
UWI Sixth Form School, St. Augustine
Holy Name Convent Secondary School, Port of Spain
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