Natalie Phipps
Analyst
Maraval
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
24
24
years of professional experience
Work History
Customer Service Analyst
Telecommunications Services of Trinidad and Tobago
Port Of Spain
1998.11 - 2022.07
- Created and prepared Daily, Weekly, Monthly,Quarterly and Yearly accurate, detailed reports related to business KPI's and Performance.
- Identified trends and patterns in ad-hoc data requests and made recommendations to the Strategic Analytics Team as well as Senior Management related to Organization Performance.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Generated records of customer interactions or transactions, thoroughly recording details of inquiries .
- Updated databases with new and modified customer service agent data.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
Education
Associate of Arts - Data Analytics Workshop - COHORT 2
AMCHAM, UWI-ROYTEC, INCUS Services Ltd
Port Of Spain12.2020
Associate of Arts - Excel Secrets & Techniques in Management Reporting
Areef Ali & Associates – Success Centre
Chaguanas06.2017
Bachelor of Arts - Business Management
University of Sunderland
United Kingdom12.2010
Associate of Arts - Business Administration And Management
Association of Business Executives (ABE)
United Kingdom12.2008
Skills
- People Skills
- Problem Resolution
- Critical Thinking
- Data Management
- Flexible Schedule
- Microsoft Office
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Service Analyst
Telecommunications Services of Trinidad and Tobago
1998.11 - 2022.07
Associate of Arts - Data Analytics Workshop - COHORT 2
AMCHAM, UWI-ROYTEC, INCUS Services Ltd
Associate of Arts - Excel Secrets & Techniques in Management Reporting
Areef Ali & Associates – Success Centre
Bachelor of Arts - Business Management
University of Sunderland
Associate of Arts - Business Administration And Management
Association of Business Executives (ABE)
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