Natasha Charles
Scarborough
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
19
19
years of professional experience
Work History
Customer Service Representative
Abel Building Solutions
Scarborough
04.2010 - Current
- Promotes high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Demonstrates excellent communication skills in resolving product and consumer complaints.
- De-escalates problematic customer concerns, maintaining a calm, friendly demeanor.
- Maintains knowledge of current promotions, exchange guidelines, payment policies, and security practices.
- Trained new hires on products and services, best practices, and protocols to reduce process gaps.
- Answers incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Assist customers with product selection, ordering, billing, returns, exchanges, and technical support.
Colour Shop Supervisor
Ansa Coatings Ltd
Scarborough
03.2006 - 04.2010
- Worked closely with the PC manager to ensure that each assignment was finished ahead of its deadline.
- Kept detailed track of inventories and supplies using computer software.
- Received items and orders, and checked items for quality and accuracy against documentation.
- Connected with customers to provide assistance and collect feedback to optimize operations.
- Organized and updated schedules to optimize coverage for expected customer demands.
- Raised profits by setting ambitious sales goals for employees, encouraging sales staff, prioritizing customer service, and resolving customer issues.
- Directed daily operations of the shop, including scheduling personnel, assigning tasks, and monitoring performance.
Education
Certificate - Self Leadership
Ansa University
Online06.2022
Diploma - Human Resources Management
School of Practical Accounting
05.2022
Certificate - Emotional Intelligence
Ansa University
Online05.2022
Certificate - Time Managenent
Ansa University
Online04.2022
Skills
- Idea Development and Brainstorming
- Customer Relationship Management (CRM)
- Multi-Task Management
- Excellent Communication
- Problem-solving abilities
- Customer relations
- Teamwork and Collaboration
- Adaptability
Timeline
Customer Service Representative
Abel Building Solutions
04.2010 - Current
Colour Shop Supervisor
Ansa Coatings Ltd
03.2006 - 04.2010
Certificate - Self Leadership
Ansa University
Diploma - Human Resources Management
School of Practical Accounting
Certificate - Emotional Intelligence
Ansa University
Certificate - Time Managenent
Ansa University
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