NATASHA JOHN
Frederick
Summary
Team Leader bringing unparalleled skills in customer relations, task prioritization and time management. Motivated to directly and efficiently address customer concerns head-on, develop proactive solutions and implement corrections with efficiency. Proficient in customer service management with expertise in related roles.
Overview
20
20
years of professional experience
Work History
Technology Support Specialist
Wells Fargo & Company
07.2022 - 07.2023
- Optimized technology support by providing timely and effective troubleshooting for hardware and software issues.
- Reduced downtime by proactively identifying potential system problems and implementing preventive measures.
- Enhanced customer satisfaction with prompt resolutions to technical inquiries via phone, email, or in-person assistance.
- Streamlined communication between technical teams and end-users, fostering a positive work environment for all parties involved.
Executive Team Leader
Wells Fargo & Company
01.2009 - 07.2022
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Led cross-functional teams to execute projects on time, within budget, and with high-quality outcomes.
- Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.
- Enhanced customer satisfaction with exceptional service delivery and timely issue resolution.
- Managed risk effectively through proactive identification of potential issues and implementation of mitigation strategies.
Customer Service Team Leader
Wells Fargo & Company
01.2004 - 04.2009
- Enhanced customer satisfaction by promptly resolving issues and addressing concerns.
- Streamlined team processes for increased efficiency and productivity.
- Reduced staff turnover by implementing targeted training programs and fostering a positive work environment.
- Achieved high levels of customer satisfaction with timely problem resolution and effective communication.
Education
GED -
Midwood High School
Brooklyn, New York Skills
- Documentation and Reporting
- Mentoring
- Complaint Resolution
- Coaching
Timeline
Technology Support Specialist
Wells Fargo & Company
07.2022 - 07.2023
Executive Team Leader
Wells Fargo & Company
01.2009 - 07.2022
Customer Service Team Leader
Wells Fargo & Company
01.2004 - 04.2009
GED -
Midwood High School
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