Natasha Rochford Chance
Tobago
Summary
Strategic leader with extensive experience in operations and sales management, skilled in developing high-performing teams and enhancing market share. Proven expertise in relationship management, compliance, and employee development, committed to fostering growth and innovation. Track record of driving success and expanding business opportunities.
Overview
28
28
years of professional experience
Work History
Branch Head
JMMB Express Finance
11.2019 - Current
- Management of sale team members
- Solicitation
- Enrolling payroll companies
- Improving market share
- Training team members
- Make training recommendations
- Conduct appraisals
- Maintain customer relations
- Increase customer activity
- Promote the JMMB Group Brand
- Represent the JMMB Group Interest
- Build and maintain a dynamic sales team
Part-time Tutor
UWI Open Campus
01.2007 - 12.2019
- Office Management
- Records Management
- Office Procedures
- Introduction to Management and Office Relations
- Supervisory Management I
- Supervisory Management II
- Human Resource Management
- Marketing
- Fundamentals of Management
- Events Management
- Introduction to Social Work
Area Manager
Standard Distributors Ltd
08.2016 - 11.2019
- Management of staff at Scarborough & Canaan Showrooms
- Management of staff at Warehouse and Service Department
- Management of staff at the Hire Purchase Department
- Visual Merchandising
- Conduct staff appraisal
- Conduct staff training
- Staffing
- Make training recommendations
- Prepare weekly and monthly reports
- Inventory Management
- Attend meeting and training workshops
- Develop KPI recommendations
- Build and develop productive work teams
- Build market share
- Develop customer service initiatives
- Maintain customer relations
- Increase customer activity
- Promote the Company's Brand
- Represent Company's Interest
Radio Personality "TASH"
The Street 91.9fm
04.2014 - 01.2019
- (Chocolate Tea & Express-OH morning program)
Manager
FT Farfan Tobago
06.2013 - 07.2016
- Visual Merchandising
- Conducting staff appraisal
- Staffing
- Inventory Management
- Training recommendations
- Conduct staff training
- Attend meeting and workshops
- Team initiatives
- Prepare budgets and target
- Develop KPI recommendations
- Plan and execute incentive initiatives
- Build market share
- Customer service initiative
- Maintain customer relations
- Increase customer activity
Branch Manager
Unicomer (Trinidad) Ltd
02.2011 - 11.2012
- Visual Merchandising
- Conduct staff appraisal
- Make training recommendations
- Prepare weekly and monthly reports
- Prepare budgets
- Conduct staff training
Clerk 1 Grade 3
U.W.I Open Campus
01.2007 - 12.2011
- Coordination of pre-university activities
- Coordination of extra-curricular activities
- Customer service representative
- Supervision of three staff members
- Produced 2010 pre-university graduation
- Established Cultural group (T.O.L.P.)
- Established pre-university Facebook page
- Accounting and deposits of monthly sales
- Maintaining petty cash
- Set up a prototype for registering and tracking students
- Set up an email account for students to facilitate open communication with staff and facilitators
Adult Programme Development Officer
Division of Community Development and Culture
01.2010 - 12.2010
- Summer camp coordinator for 74 participants
- Planning and hosting camp graduation
- Co-host for the Tobago Heritage Festival Launch
- Committee member for developing Cove Heritage Site
- Community Presentations
Store Supervisor
Zoom Caribbean Ltd
01.1997 - 12.2007
- Training and supervising staff at two outlets
- Maintaining attractive décor at outlets
- Ensuring customer satisfaction
- Accounting and deposits of daily sales
- To ensure opening and closing hours are kept
- To ensure that stock levels are always acceptable for the proper flow of business
- To keep proper and accurate records of stock
- To ensure that staff maintain a proper salesmanship attitude
- To report to the Managing Director, activities that may affect business activities (holiday events, new competitors)
Education
DBA -
Walden University
12.2026
Certificate in Principles of Real Estate -
Practical Real Estate Training and Education Services
01.2024
MBA - Leadership, Entrepreneurship, and Innovation
Anglia Ruskin
01.2015
BA (Hons) - Business Management
Anglia Ruskin
01.2009
20 credit certification - Principles of Real Estate
EduQual
CSME Certificate Holder
Skills
- Operations management
- Sales management
- Staff development
- Compliance management
- Strong team-builder
- Interviewing and hiring
- Training and development
- Coaching and mentoring
- Staff training
- Staff management
- Verbal/written communication
- Conflict resolution
- Strategic planning
- Employee development
Affiliations
- Tobago Drama Guild
- Buccoo Village Council (President)
- T.H.E.T.A. (Transforming Healing Empowering through Arts)
Personal Information
- Date of Birth: 10/30/75
- Marital Status: Divorced
References
- Karryl Barton, Public Servant, karrylb@hotmail.com
- Garth Nichols, Entrepreneur/Tutor, jumellia@tstt.net.tt
- William Nurse, Retired Assistant Commissioner of Police, william_nurse20@hotmail.com
Activities
- Pembroke Heritage Festival cast member 2003
- Pembroke Best Village cast member 2003
- Moriah Heritage Festival cast member 2003
- Tobago Heritage Festival Opening Night cast member 2010; 2011
- Voice Advertisements for Tobago Heritage Festival 2011, 2012, 2013, 2014, 2015, & 2016
- Voiced advertisements for Festival Commission (2012,2013)
- Carnival Season Announcer: Carnival (2012, 2013,2014, 2016)
- Kings and Queens, Ole Mas and Individual, Kiddies Carnival, Band of the Day (Carnival Monday), Senior Band of the Day (Carnival Tuesday)
- Master of Ceremony: Tobago Heritage Festival (THF) Media Launch (Trinidad) 2011; THF Folk Fiesta 2011, THF Pre-Emancipation Show 2011, THF Drum Festival 2011
- Master of Ceremony: Buccoo Heritage Festival 2012, 2013, 2014, 2015, 2016, 2017, 2018
- Heritage Festival Elderly Luncheon 2012
- Master of Ceremony: Police Annual Christmas Concert 2012
- Master of Ceremony: Commissioning of Calder/Scarborough YZone Centre 2013
- Master of Ceremony: 88th, 89th, 90th & 91st & 92nd, 93rd Annual Buccoo Goat and Crab Race Festival 2013, 2014, 2015, 2016, 2017, 2018
Volunteer Experience
President, Buccoo Village Council, 01/01/12, 01/01/21, Exhibited strong leadership skills while providing guidance and direction to executive team members., Created vision and strategic priorities that aligned with goals and visions of organization., Created budgets and financial plans to support the organization's long-term goals., Negotiated and structured mutual benefit agreements with new partners., Developed and implemented strategies to increase organizational efficiency and effectiveness., Cultivated relationships with customers, vendors, suppliers, government officials, and other stakeholders., Utilized problem-solving techniques to resolve complex issues quickly and effectively., Effectively delegated tasks to maximize productivity throughout the organization., Generated reports detailing financial performance and operational metrics for executive review., Demonstrated excellent communication abilities with both internal stakeholders and external partners., Implemented community outreach strategies, enhancing goodwill with public., Collaborated with board members to achieve organizational goals and objectives., Implemented systems that tracked progress towards organizational goals and objectives., Spearheaded a series of successful fundraising campaigns and initiatives.
Timeline
Branch Head
JMMB Express Finance
11.2019 - Current
Area Manager
Standard Distributors Ltd
08.2016 - 11.2019
Radio Personality "TASH"
The Street 91.9fm
04.2014 - 01.2019
Manager
FT Farfan Tobago
06.2013 - 07.2016
Branch Manager
Unicomer (Trinidad) Ltd
02.2011 - 11.2012
Adult Programme Development Officer
Division of Community Development and Culture
01.2010 - 12.2010
Part-time Tutor
UWI Open Campus
01.2007 - 12.2019
Clerk 1 Grade 3
U.W.I Open Campus
01.2007 - 12.2011
Store Supervisor
Zoom Caribbean Ltd
01.1997 - 12.2007
Certificate in Principles of Real Estate -
Practical Real Estate Training and Education Services
MBA - Leadership, Entrepreneurship, and Innovation
Anglia Ruskin
BA (Hons) - Business Management
Anglia Ruskin
20 credit certification - Principles of Real Estate
EduQual
DBA -
Walden University
CSME Certificate Holder
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