Natasha Spencer
Tunapuna
Summary
Seeking professional opportunities to continuously learn, grow, and develop both professionally and personally. Valuing a work environment where input is respected and utilized to make a positive impact. Motivated, personable, and professional individual with a knack for quickly grasping new tasks and concepts. Strong team player with excellent team-building skills and a great sense of humor, thriving in fast-paced, deadline-driven environments.
Overview
23
23
years of professional experience
Work History
Event Designer/ Decorator
Jlamour Luxury Events
2022.02 - 2025.05
- Implemented sustainable practices in event design projects, reducing waste while maintaining visual appeal.
- Mentored junior designers, providing guidance on best practices and fostering professional growth within the team.
- Contributed to company growth by securing new clients through compelling portfolio presentations and positive word-of-mouth referrals from satisfied customers.
- Optimized workflow efficiency by developing comprehensive timelines for each stage of the event design process.
- Maintained a well-organized inventory system for all design assets, streamlining preparation for future events.
- Leveraged social media platforms effectively, showcasing completed projects to attract new clientele.
Billing operator / Customer Service Representative
Smith Robertson & Company Ltd.
2005.10 - 2021.10
- Process customer and vendor orders accurately, and in a timely manner.
- Ensure processed orders comply with company requirements and meet tight deadlines.
- Attend to customers in a friendly, courteous and professional manner, ensuring a high level of customer satisfaction.
- Answer inbound calls and respond to customers inquiries.
- Investigate customer disputes and provide resolution for any issues expressed by customers.
- Record all customer information using company Order Management System (OMS).
- Handle cash transactions when in relief of cashier.
- Provided end-user feedback for development of new Order Management System (OMS); Championed effort of developing OMS training material, including testing of company Sales Representatives for system proficiency; Delivered OMS procedural training to branch-based customer service team members.
- Acted in the position of Assistant Supervisor for the Port of Spain branch. (March 2012 - July 2012)
Clerical Assistant
Tunapuna/Piarco Regional Corporation
2004.04 - 2005.08
- Prepare and process fortnightly and monthly payroll.
- Prepare weekly spreadsheet progress reports.
- Answer inbound calls and respond to customer inquiries.
- Perform general administrative duties.
- Direct customers to appropriate resource as necessary.
- Interact with all levels of staff and the public.
Clerical Assistant / Data Entry Operator
Ministry of Education
2002.07 - 2003.12
- Verification of school book grant application forms to ensure accuracy and validity.
- Processing and entering data gathered into computer system for the production of school book grant credit card/cheque.
- Preparation and submission of weekly statistical progress reports.
- Supervision and training of new staff members on policy and procedure of agency.
- Perform other tasks when necessary to ensure to smooth operation of the department.
Education
Associate Of Science Degree - Management (Honours)
UWI School of Business & Applied Studies, Roytec
Port Of Spain 01.2014
Certificate - Social Work
UWI School of Continuing Studies
St. Augustine 01.2009
Skills
- Report Preparation
- Written Correspondence
- General Office Skills
- Record Management
- Computer Savvy
- Customer Service
- Front-Office Operations
- Microsoft Office 2007
- Front Desk Reception
- Typing (35wpm)
- Client relationship building
- On-site execution
- Creative concept development
- Post-event analysis
- Strategic event planning
- Audio-visual coordination
- Attendee engagement
- Social media promotion
- Content curation
- Vendor negotiation
- Space design
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Multitasking and organization
- Adaptability and flexibility
- Decision-making
- Event setup and breakdown
- Food service
- Staff management
CXC SUBJECTS
- English Language 2
- Mathematics 2
- Principles of Accounts 2
- Principles of Business 1
- Caribbean History 2
- Human & Social Biology 1
OTHER QUALIFICATIONS
Computer Literacy A
MS Office 2007 certificate A+
Timeline
Event Designer/ Decorator
Jlamour Luxury Events
2022.02 - 2025.05
Billing operator / Customer Service Representative
Smith Robertson & Company Ltd.
2005.10 - 2021.10
Clerical Assistant
Tunapuna/Piarco Regional Corporation
2004.04 - 2005.08
Clerical Assistant / Data Entry Operator
Ministry of Education
2002.07 - 2003.12
Associate Of Science Degree - Management (Honours)
UWI School of Business & Applied Studies, Roytec
Certificate - Social Work
UWI School of Continuing Studies