Summary
Overview
Work History
Education
Skills
Skills
Personal Information
Affiliations
Certification
References
Websites
Timeline
Hi, I’m

Natasha Nicole J Andrews

Glencoe
Natasha Nicole J Andrews

Summary

Seasoned coach and consultant with proven leadership skills and track record of driving organizational growth. Qualified and experienced in project and change management, business development and team leadership. Notable success in capitalizing on new business opportunities, increasing profitability, and managing business relationships. Instrumental in achieving corporate goals through hands-on involvement in all aspects of business operations.

Overview

22
years of professional experience
1
Certification

Work History

KEY Coaching Services & KEY Kingdom Enterprises Global Ltd.
Port Of Spain

CEO & Director for Transformation
10.2010 - Current

Job overview

  • Overseeing the daily operations of KEY and ensuring compliance with applicable laws and regulations.
  • Facilitating board meetings and providing leadership guidance to senior management.
  • Implementing best-fit technological solutions designed to improve operational effectiveness.
  • Establishing and maintaining strong partnerships with our clients, decision-makers, teams, and other key stakeholders.
  • Collaborating with clients to develop and implement our signature '3:1 Growth Culture' strategies for improving team member engagement, performance, and overall workplace culture.
  • Recruiting, training, mentoring, and managing employees at all levels within the organization.
  • Organizing and facilitating workshops to develop consensus among stakeholders around the objectives of our interventions/project engagements.
  • Managing the entire project life cycle from initial concept through final delivery, not limited to developing and implementing project plans, schedules, budgets, monitoring KPIs, tracking, and reporting performance.
  • Advising clients on strategies and ways to improve their organizations through process re-engineering, supported by HR best practices, performance management principles, and stakeholder relationship-building.
  • Mentoring executives on how to motivate their team members by modeling servant leadership (KEY 'LeaderSHIFT' Executive Coaching program).
  • Developing customized coaching strategies and 'Entrepreneur Immerse' workshops to help small business owners identify and address challenges in their operations.
  • Organizing corporate networking events for small business owners to connect them with potential customers or vendors.

Guardian Shared Services
St. James

Manager
01.2017 - 05.2019

Job overview

  • Identified opportunities for automation of several processes, including OTC transactions, bank reconciliations, agents' indebtedness, and MPOS, and served as a finance SME on Group project teams in the delivery of the BPM architecture.
  • Mitigated audit and financial risks by spearheading projects geared towards a systematic reduction of reconciliation items.
  • Introduced and established a new methodology for timelier preparation of reconciliations, including the streamlining of escalation protocols with the BUs.
  • Designed, coordinated, and deployed a Groupwide standardized system for processing lost and stale-dated checks with the implementation of charges, resulting in a reduction of net expenses.
  • Pioneered a holistic Culture Transformation program towards service orientation, including the development and implementation of online Customer Satisfaction Metrics and Surveys, department rebranding, and roles training.

Guardian Life of the Caribbean Ltd.
Westmoorings

Manager (Premium Accounting - Operations)
06.2008 - 12.2016

Job overview

  • Pioneered the company’s automated premium processing system (Premium-PRO MS Access application). Took end-to-end ownership of the process from requirement definition to design, to build, to operate, and maintain, which resulted in a significant enhancement in the quality of service, reduction in cycle-times, administrative costs, errors, and wastage, while substantially improving employee morale.
  • Established a Query Administration unit to address customer queries within 24 hours.
  • Championed quarterly projects to generate business income from suspense account balances.
  • Introduced several new payment options for customers, such as Direct Debit and Online Payments.
  • Integrated the local Health Portfolio and Barbados PA team into core Life Operations.
  • Conducted staff training and coaching for critical thinking, leadership, problem-solving, performance management, and Microsoft Office tools.
  • · Facilitated the introduction of various systems, along with procedural training for over 600 Agents and their Sales Supports
  • · Cultivated and maintained excellent relationships with policyholders, financial institutions, government agencies and several companies to ensure cohesive and successful delivery of customer solutions

T&T Unit Trust Corporation

Finance Manager
01.2003 - 06.2008

Job overview

  • Provided a range of financial and accounting services for the Corporation's subsidiaries and the Merchant Bank in its day-to-day functions, as well as delivered support in the determination of its overall strategic direction, also through detailed financial analyses and reporting.
  • Designed and implemented quality control systems for Branch Transaction Processing.
  • Served as Accounting Project Lead for SAP conversion.

Education

Global Academy of Finance & Management (GAFM)
USA

Master Management Consultant (MMC) from Consulting Certification
02-2021

Global Academy Finance And Management (GAFM)
USA

Certified International Project Manager (CIPM) from Project Management
02-2021

University of The West Indies (UWI)
St. Augustine, Trinidad & Tobago

Bachelor of Science from Psychology
10-2015

Association of Chartered Certified Accountants
UK

ACCA/FCCA from Accounting & Finance
06-2009

St. Stephen's College
Princes Town, Trinidad & Tobago

Multiple Subjects from 9 O-Levels & 4 A-Levels
06-1996

Skills

  • Value-based Business Management Consulting
  • Culture Transformation, Project Management and Change Management
  • Executive Coaching & Leadership Development
  • Positive Psychology and Life Skills-builder Training
  • Business Process: Diagnostics, Roadmap, Modelling, Reengineering, Innovation
  • HR Strategy & Management: Talent & Performance Management
  • Recruiting, Training, Job Evaluation Job Analysis & Design, Compensation & Benefits, Performance Management
  • Reward and Recognition Programs, HRMS, IR
  • Client Engagement and Experience
  • Shared Services: Accounting, Premium Application, Payables, Receivables, Cash Operations, Reconciliations, Fixed Assets, Risk, Cash/ Treasury Management, Audit Planning/ Liaison, Financial Planning & Reporting, Business Continuity Planning
  • Entrepreneur Development: Coaching, Workshops, Hosting networking and Corporate Events
  • Tech-savvy, Tools, Apps: Project Management, Client Relationship Management, Excel Spreadsheets, Web Conferencing
  • Social Media and Brand Management: YouTube, Meta (Facebook, Instagram, Whatsapp), LinkedIn, TikTok
  • Graphic Arts and Website: (WordPress Website Developer, WIX, Shopify)
  • Video Creator (Filmora)
  • Familiarity with software development methodologies (Agile, Prototype, Waterfall etc
  • Understanding of Lean/Six-Sigma tools and techniques

Skills

  • Value-based Strategic Business Management Consulting
  • Culture Transformation Project and Change Management
  • Executive Coaching & Leadership Development - incl 360-degree Assessments
  • Positive Psychology and Life Skills-builder Training: Resilience, Character, Grit
  • Business Process: Diagnostics, Roadmap, Modelling, Reengineering, Innovation
  • HR Strategy & Management: Manpower Planning, HR Audit, Job-Evaluation (Compensable Point Factor, HAY's methodology), Recruiting, Training, Job Analysis & Design, Compensation & Benefits, Performance Management (Balance Scorecard Development), Reward and Recognition Programs, HRMS, IR
  • Client Engagement and Experience
  • Shared Services: Premium Application, Payables, Receivables, Cash Operations, Reconciliations, Fixed Assets, Risk, Cash/ Treasury Management, Audit Planning/ Liaison, Financial Planning & Reporting, Business Continuity Planning
  • Understanding of Lean/Six-Sigma tools and techniques
  • Familiarity with software development methodologies (Agile, Prototype, Waterfall etc.)
  • Graphic Arts and Website Development (WordPress, WIX)

Personal Information

Title: Talent and Business Transformation

Affiliations

  • Current member of Insurance Industry Credit Union HR Committee
  • Active member of Valley Kingdom Ministries, serving on teams: Praise & Worship, Media
  • Past member of the Institute of Chartered Accountants of Trinidad and Tobago (ICATT)
  • Past member of the Human Resource Management Association of Trinidad and Tobago (HRMATT)
  • Past member and youth development volunteer with the Association of Female Executives of Trinidad and Tobago (AFETT)

Certification

  • Master Management Consultant (MMC)
  • Certified International Project Manager (CIPM)
  • Life Coaching
  • Foundations of Positive Psychology Specialization

References

References available upon request.

Timeline

Manager

Guardian Shared Services
01.2017 - 05.2019

CEO & Director for Transformation

KEY Coaching Services & KEY Kingdom Enterprises Global Ltd.
10.2010 - Current

Manager (Premium Accounting - Operations)

Guardian Life of the Caribbean Ltd.
06.2008 - 12.2016

Finance Manager

T&T Unit Trust Corporation
01.2003 - 06.2008

Global Academy of Finance & Management (GAFM)

Master Management Consultant (MMC) from Consulting Certification

Global Academy Finance And Management (GAFM)

Certified International Project Manager (CIPM) from Project Management

University of The West Indies (UWI)

Bachelor of Science from Psychology

Association of Chartered Certified Accountants

ACCA/FCCA from Accounting & Finance

St. Stephen's College

Multiple Subjects from 9 O-Levels & 4 A-Levels

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Natasha Nicole J Andrews