Nathanael Frank
Principal Consultant + Solutions Architect
Emerald Drive, Signal Hill, Tobago.
Summary
A goal-focused, solution-oriented, highly analytical and resourceful professional with 20+ years of experience in the business, technology and education industry. Demonstrated ability to provide creative and practical strategies through the application of highly developed problem-solving skills. An effective change agent, team leader and strategic manager. Expert administration, implementation and troubleshooting skills applicable to any complex/technical working environment. Exceptional technical education; consistently keeping current with emerging technologies. An asset to any leadership, team or organization.
Overview
23
23
years of professional experience
4
4
years of post-secondary education
8
8
Certifications
Work History
Managing Director
RICOTECK Limited
06.2004
- Collaborate with the Board of Directors, Technology & Strategic Partners and Affiliates to ensure that the infrastructure and assets are working efficiently and effectively.
- Finalize decisions within the organization and advise according to the needs for timely investments.
- Devise new frameworks, procedures and practices.
- Sets up the policies and structures for managing the underlying infrastructure, which comprises all of the organization's resource and assets.
- Aligning the vision with the overall business strategy of the organization, and ensure the delivery of resources to the various other units of an organization.
- Ensures effective operational management and quality assurance for the employees and extended workforce.
- Delegate specific roles and responsibilities; needs and requirements, mentor-ship, and enforce company values.
- Transact with all vendors particularly during acquisitions.
- Execute sound negotiation skills to leverage organizational success and drafting of contracts and service level agreements.
- Fostering continuous development while and staying up-to-date with the latest advancements and happenings in the organization's industry and best practices.
Technical Solutions Engineer
RICOTECK Limited
06.2010 - Current
- Evaluate emerging technologies and industry trends to stay ahead of the curve and ensure optimal system performance at all times.
- Serve as a technical liaison between clients and internal teams, effectively communicating complex concepts in a clear and concise manner.
- Reduce downtime by proactively monitoring system health and addressing potential issues before they escalated into major incidents.
- Identify potential security vulnerabilities in systems and developed robust countermeasures to prevent unauthorized access or data breaches.
- Contribute to pre-sales efforts by providing subject matter expertise on product offerings and assisting in crafting compelling proposals for prospective clients.
- Troubleshoot complex technical issues and provided expert guidance to clients, resulting in increased customer satisfaction rates.
- Spearhead process improvements through regular audits of current practices, resulting in significant cost savings without compromising service quality or reliability.
- Champion the adoption of best practices within the team, fostering a culture of continuous learning and improvement.
- Establish strong working relationships with key stakeholders, fostering a collaborative environment that promoted innovation and problemsolving.
- Enhance system performance by implementing efficient technical solutions and optimizing existing infrastructure.
- Implement data-driven strategies and utilized advanced analytics tools to identify trends, uncover hidden insights, and drive continuous improvement initiatives.
- Streamline operations by automating manual processes, improving workflow efficiency and reducing human errors.
- Manage multiple project timelines simultaneously while maintaining strict adherence to deadlines and quality standards.
- Design custom solutions tailored to unique client requirements while adhering to established budgetary constraints.
- Deliver high-quality training sessions for internal staff on new technologies, boosting overall technical proficiency levels across the organization.
- Conduct root cause analyses for recurring technical issues, developing permanent resolutions that prevented future occurrences.
- Provide secondary training to personnel struggling with technological tools and systems.
- Execute troubleshooting and server support in both in-person and remote situations.
- Provide technical support in both on-site and telephone consultations.
Network and Systems Engineer
MBM eHealthCare Solutions
07.2010 - 07.2015
- Responsible for coordinating system development tasks which include research, design, integration and formal testing.
- Overseeing all transitions into production, development and completing actions in system specifications, technical and logistical requirements and other disciplines.
- Creating and maintaining programmatic and technical documentation to ensure efficient planning and execution of systems.
- Managing and documenting system configurations and coordinating the work of the other engineers and technical staff within my team.
IT Consultant and Systems Administrator
Every Woman Works
03.2009 - 04.2012
- Responsible for all technology related implementations, and ensuring that the organization's objectives are achieved through the most efficient applications.
- Installation, management and configuration of all web-based open source management systems.
- Overall computer and network installation, repair and maintenance.
- On demand remote administrative assistance accompanied by any necessary user training.
- Accommodating any personal technical need of the staff.
- Reduced downtime by proactively addressing potential issues through regular system maintenance and updates.
Desktop Consultant, Senior
Emory University School of Medicine
11.2010 - 03.2012
- Provided engineering and IT support for users. analyzed, designed, recommended, and implemented micro-based LANs.
- Installed and configured LAN servers and related hardware and software.
- Analyzed, designed, recommended and implemented workstation connectivity.
- Consulted with 3rd party vendors and implemented system enhancements and modifications. Provided technical support, documentation, project implementation management, and design modifications to meet business objectives.
- Troubleshot desktop and connectivity problems.
- Provided engineering support required to maintain and repair radiation therapy and imaging equipment and associated computers, servers, print devices, and network.
- Performed troubleshooting, maintenance and repair of complex equipment used in Radiation Oncology including Linear Accelerators and Simulators, Electronic Portal Imagers, Digital X-ray systems, and Multi-leaf Collimators.
- Implemented, optimized, managed, and troubleshot complex networked computer systems including database servers, treatment planning applications, quality assurance software, and many associated support applications.
Electronic Lab Manager
DeVry University, Alpharetta Campus
05.2008 - 10.2009
- Ensured the functionality of all laboratory equipment and assisted professors in lab experiments.
- Administered and reintroduced organizational structure to the laboratory.
- Created new trends which inspired, motivated, and facilitated the engineering community on campus.
- Conducted promotional workshops and events with high school students.
- Managed and coordinated the IT section and equipment sponsored by DeVry at the Southeast IEEE Conference 2009, held at the Crowne Plaza Ravinia, Atlanta, GA.
- Devised and administered examinations for the SkillsUSA Competition hosted at the DeVry Campus.
IT Help Desk Technician
DeVry University, Alpharetta Campus
12.2007 - 05.2008
- Addressed support tickets by providing solutions for diverse issues. Performed various hardware and software installations, repairs, and replacements.
- Implemented network, hardware and software configurations to maintain connectivity and performance.
- Collaborated with cross-functional teams to implement IT projects, ensuring seamless integration with existing systems.
- Assisted in system migrations, ensuring minimal downtime and a smooth transition for all users involved.
Technical Operations Manager
DNexus Entertainment and Research Centre
03.2005 - 06.2007
- Managed all technical operations including sales, products, staff and customer service.
- Installed, configured and administered several software applications in order to maintain service reliability and efficiency of all business objectives.
- Maintained regular backups and inventory of all business products and data.
- Implemented several technological improvements which contributed to an increase in productivity, cliental and profit margin.
- Spearheaded any installation and maintenance of server, computer and network hardware, software or operating system; including entertainment packages.
- Improved customer relations, while training and demonstrating client support to staff.
- Ensured general security practices throughout the work environment.
- Deemed most valuable employee upon resignation.
- Managed vendor relationships, negotiating contracts and ensuring timely delivery of products and services.
- Enhanced team productivity by implementing efficient workflows and processes in technical operations.
Information Technology Technician
Tobago House of Assembly Division of Finance and Planning
07.2005 - 09.2006
- Responsible for all areas of technological applications.
- Administrated and managed all networks, surveillance, firewalls and technical implementations.
- Performed maintenance, troubleshooting and repairs on hardware systems.
- Audited and implemented procedural documentation for all systems.
- Designed and implemented systems which improved overall performance, efficiency and convergence.
- Appointed a managerial position in branch project where new technologies and efficient technical practices were incorporated in order to bring resolve to predominant issues.
- Streamlined troubleshooting processes for faster issue resolution by creating detailed documentation of IT infrastructure.
- Optimized system functionality through diligent monitoring of performance metrics and making necessary adjustments as needed.
- Reduced downtime for critical systems by implementing efficient backup and recovery procedures.
- Improved communication between IT department and end-users through clear explanations of complex technical concepts in easily understood terms when providing support or instruction.
- Increased user satisfaction by providing prompt and effective technical support to end-users experiencing issues with computer systems or software applications.
- Improved network security with the installation and configuration of firewalls, antivirus software, and intrusion detection systems.
- Supported users during company-wide technology migrations, training staff members on how to effectively utilize new tools for increased productivity.
Information Technology Tutor
Department of Social and Gender Affairs
03.2003 - 09.2005
- Educated a large cross section of students of various age groups in the area of information technology.
- Prepared a syllabus which fulfilled the goals of the organization which was to provide a ready workforce throughout the nation.
- Provided interactive and individual activities which fostered learning and the overall development of the student.
- Structured and administered regular examinations which gradually tested student progress and performance to ensure that each were given the adequate attention necessary for their success.
- Awarded for exceptional work performance, granted high success rate of 98% of all students, passing their final year assessment examination despite the lack of adequate resources.
Software Developer Apprentice
SMAT-Team Tobago
05.2004 - 08.2005
- Worked with an on-the-job training team under an experienced and qualified developer.
- Educated and trained in a mixed operating system environment inclusive of Microsoft, Linux and Unix.
- Implemented cross platform software and connectivity using samba, subversion and several other open source products.
- Designed, developed, tested and implemented software written in Progress 4GL, HTML and Cold Fusion.
- Responsible for managing and implementing the overall computer and network including the general administration.
- Installed and configured all staff workstations, developed and implemented policies to facilitate management.
- Assisted business owner in interviewing original staff and initial technical workspace setup of the business.
Computer Technician
Key Computer Solutions Limited
06.2001 - 12.2004
- Responsible for diagnosing, troubleshooting, maintaining, repairing and upgrading computers, printer and implementing LAN's.
- Provided customer service, sales and off-site services.
- Performed troubleshooting to correct computer hardware and software malfunctions.
- Recovered critical information from data back ups to restore functionality.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Assisted customers with technical support inquiries.
- Updated and replaced outdated drivers and software for computers and office machines.
- Documented changes and actions in computer-based tracking system.
- Replaced defective components and parts on malfunctioning computers and office machines.
- Evaluated systems according to predetermined checklist and noted issues.
- Explained diagnostic findings to customers and outlined repair or service options.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Recommended new and replacement hardware and software purchases.
- Performed installation, maintenance and repair for complex internal computer hardware and various software applications.
- Explained technical information in clear terms to promote better understanding for non-technical users.
Education
Network And Communications
Keller Graduate School of Management of DeVry University, Network & Communications Management (Specialization In Project Management)
Alpharetta, GA 04.2012 - 05.2013
Bachelor of Science - Computer Engineering Technology
DeVry University, Bachelor, Computer Engineering Technology
Alpharetta, GA 10.2006 - 05.2009
Skills
- Strategic Management
Troubleshooting, Problem Solving and Analysis
Systems Implementation
Web Development and Design
Adaptability
Consultation
Technical Training
Project Management
Design and Print Management
Certification
CompTIA A+
References
Arlon K. Morrison
Bago Edge Limited
#243 Cedar Avenue, Milford Court, Bon Accord, Tobago W.I.
1 (868) 789-7237
Interests
Software
Timeline
Small Business Marketing
01-2020
Social Media Marketing: Strategy and Optimization
01-2020
Creating a Culture of Change
01-2019
Network And Communications
Keller Graduate School of Management of DeVry University, Network & Communications Management (Specialization In Project Management)
04.2012 - 05.2013
Desktop Consultant, Senior
Emory University School of Medicine
11.2010 - 03.2012
Network and Systems Engineer
MBM eHealthCare Solutions
07.2010 - 07.2015
Technical Solutions Engineer
RICOTECK Limited
06.2010 - Current
IT Consultant and Systems Administrator
Every Woman Works
03.2009 - 04.2012
Electronic Lab Manager
DeVry University, Alpharetta Campus
05.2008 - 10.2009
MCITP
01-2008
IT Help Desk Technician
DeVry University, Alpharetta Campus
12.2007 - 05.2008
Bachelor of Science - Computer Engineering Technology
DeVry University, Bachelor, Computer Engineering Technology
10.2006 - 05.2009
Information Technology Technician
Tobago House of Assembly Division of Finance and Planning
07.2005 - 09.2006
Technical Operations Manager
DNexus Entertainment and Research Centre
03.2005 - 06.2007
CompTIA Security +
01-2005
Managing Director
RICOTECK Limited
06.2004
Software Developer Apprentice
SMAT-Team Tobago
05.2004 - 08.2005
CompTIA Network +
01-2004
CompTIA Server +
01-2004
Information Technology Tutor
Department of Social and Gender Affairs
03.2003 - 09.2005
CompTIA A+
01-2003
Computer Technician
Key Computer Solutions Limited
06.2001 - 12.2004
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