Nathaneal Armstrong
Tunapuna
Summary
Helpful Computer Lab Assistant with comprehensive experience troubleshooting computer problems and maintaining lab equipment. Skilled at operating and repairing printers, scanners and fax machines. Adept at resolving all computer hardware and software issues. Friendly and accommodating with a professional attitude.
Overview
15
15
years of professional experience
Work History
Computer Lab Assistant
Bartholemew
09.2022 - Current
- Supported all computer lab operations.
- Provided instruction to all lab users on proper use of all equipment.
- Configured hardware, devices and software to set up work stations for employees.
- Diagnosed hardware problems and fixed faults or contacted appropriate repair service.
- Monitored systems in operation and input commands to troubleshoot areas.
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
- Removed malware, ransomware and other threats from laptops and desktop systems.
- Retained existing clients and developed [Number] new accounts by extending high quality and efficient support service.
Technoloy Consultant
Owner
04.2008 - Current
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Served customers and followed outlined steps of service.
- Identified issues, analyzed information and provided solutions to problems.
- Actively listened to customers, handled concerns quickly.
Education
Bachelor's of Computer Science - Software Engineering
University of The Southern Caribbean
Maracas, St. Joseph12.2023
Skills
- Service Schedule Coordination
- Issue and Resolution Tracking
- Software Evaluation
- Resolving Problems and Incidents
- Computer Troubleshooting
- System Performance Assessment
- User Technical Support
- Computer Hardware Knowledge
- Responding to Technical Questions
- Hardware and Software Repair
- Troubleshooting Network Issues
- Lab Operations
- Help Desk Support
- Customer Inquiries
- Computer System Diagnostics Software
- Friendly and Patient
- Employee Computer Support
- Customer Communication and Empathy
- Adobe Creative Cloud
- LAN and WAN Assessment
Accomplishments
I topped the graduating class of my secondary school(St. Joseph Secondary) at Information Technology.
Also, got an award in business, meaning I understand computing from both a technical and business points of view
Timeline
Computer Lab Assistant
Bartholemew
09.2022 - Current
Technoloy Consultant
Owner
04.2008 - Current
Bachelor's of Computer Science - Software Engineering
University of The Southern Caribbean
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