Navita Degale
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
13
13
years of professional experience
Work History
Customer Service Representative
Mode Alive Trading Company
12.2017 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Maintained up-to-date knowledge of product and service changes.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Educated customers about billing, payment processing and support policies and procedures.
Customer Service Representative
Cosmo Energy Cooling Limited
12.2011 - 11.2017
- Completed clerical tasks such as filing, copying, and distributing mail.
- Interacted with customers by phone, email, or in-person to provide information.
- Maintained and updated office records, both digital and physical.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Ordered office supplies and kept office stocked with needed resources to operate smoothly.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Created purchase orders and tracked invoices to avoid missed or delayed shipments.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Edited and proofread documents for accuracy and completeness.
- Purchased and maintained office supplies.
Customer Service Representative Trainee
Motor Care Maintenance Limited
06.2010 - 12.2011
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Completed vehicular inspection documents
Education
High School Diploma -
Barataria Comprehensive Secondary School
Barataria 07.2009
Skills
- Staff Training
- Microsoft Word
- Conflict Resolution
- Office Equipment Proficiency
- Managing Multiple Tasks
- Administrative Support
- Invoice Preparation and Processing
- Filing
- Coordination
- Senior Leadership Support
- Sales Expertise
Timeline
Customer Service Representative
Mode Alive Trading Company
12.2017 - Current
Customer Service Representative
Cosmo Energy Cooling Limited
12.2011 - 11.2017
Customer Service Representative Trainee
Motor Care Maintenance Limited
06.2010 - 12.2011
High School Diploma -
Barataria Comprehensive Secondary School
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