NAZIA MOHAMMED
Charlieville
Summary
Dynamic and results-driven customer operations and telecommunications professional with over 19 years of experience at TSTT, Trinidad and Tobago’s premier telecom provider. Proven ability in managing high-volume partner portfolios, leading teams, optimizing operational processes, and delivering executive-level insights. Strong track record in customer service leadership, stakeholder engagement, and cross-functional coordination. Currently pursuing an MBA to expand strategic, managerial, and leadership capabilities.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Senior Customer Service Advocate
TSTT
01.2015 - 01.2022
- Supervised a team of 15 supporting external Channel Partners.
- Led onboarding and training for new CSRs, ensuring quality service standards.
- Verified and submitted contract staff timesheets for agency processing and payment.
- Managed Channel Partner Portal and resolved partner escalations.
- Generated executive reports on partner performance, attendance, and KPIs.
- Monitored and maintained internal staff rosters and punctuality compliance.
Customer Service Representative
TSTT
01.2002 - 01.2015
- Provided frontline support to Channel Partners across multiple telecom services.
- Processed commission payments, reconciliations, and cheque vouchers.
- Conducted system training for partners on updated procedures.
- Handled customer and partner queries, ensuring accurate and timely resolution.
Education
MBA Candidate -
CTS College / University of Bedfordshire
Certificate & Diploma - Computer Studies
UWI School of Continuing Studies
01.2000
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ASJA Girls' College
01.1998
Skills
- Strategic Channel Partner Management
- Customer Service Operations & Leadership
- Staff Supervision & Team Development
- Practical Project Management
- Executive Reporting & Data Analytics
- Commission & Payment Processing
- CRM & Partner Portal Oversight
- Vendor Liaison & Contract Support
Certification
- Certificate of Participation, Project Management Essentials
- Computer Literacy, Proficient in Microsoft Office Suite
References
Wade, Ceballo, Lawyer, 868-279-3379
Timeline
Senior Customer Service Advocate
TSTT
01.2015 - 01.2022
Customer Service Representative
TSTT
01.2002 - 01.2015
Certificate & Diploma - Computer Studies
UWI School of Continuing Studies
undefined
ASJA Girls' College
MBA Candidate -
CTS College / University of Bedfordshire
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