NEESHA COLLIER
Address : Lp 57 Eastern Quarry , Laventille
Summary
Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.
Overview
13
13
years of professional experience
Work History
Customer Service Representative
Prism Services Ltd
04.2019 - Current
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Contacted customers about potential service upgrades, new services and account changes.
Technical Support Agent
Greendot Ltd
10.2016 - 04.2019
- Walked customers through common phone hardware and software configurations to maximize service functionality.
- Provided technical support and troubleshooting services to end-users experiencing hardware and software issues.
- Managed multiple customer requests simultaneously while maintaining a high level of customer service.
- Collaborated with third-party retail technicians to diagnose and address customer complaints and issues with branded products.
- Demonstrated advanced product knowledge to solve customer issues.
Customer Service Representative
Prism Services Ltd
02.2016 - 09.2016
- Exceeded customer satisfaction by finding creative solutions to problems.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Completed day-to-day duties accurately and efficiently.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Identified needs of customers promptly and efficiently.
Telesales Agent
Greendot Ltd
01.2014 - 01.2016
- Researched pricing for products and services to provide accurate quotes to customers.
- Generated sales by prospecting leads, cold calling and negotiating advantageous deals.
- Maintained and recorded customer information in database.
- Conducted outbound calls to follow-up on previous purchases or solicit new business opportunities.
- Networked to build client base and promote products to new and existing clients.
- Developed strategies for retaining current customers as well as acquiring new ones.
- Collaborated with new customers to give details about company offerings.
Customer Service Representative
Direcone Interactional Centre
01.2012 - 01.2014
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Contacted customers about potential service upgrades, new services and account changes.
- Provided accurate information about products and services to customers.
Education
Information Technology III
The Student Hub
06-2022
Social Studies III English II
Malick Secondary School
Coconut Drive, Morvant, Trinidad06-2012
Skills
- Customer relationship management
- Communication skills
- Problem solving
- Interpersonal skills
- Time management
- Call center procedures
- Quality assurance controls
- Customer relations
- Complaint resolution
- Task prioritization
- Support case resolution
References
- Anthony Cadette - Sales and Marketing Manager, Prism Services Limited (Trinidad),
Contact - 18684745889
- CPL Dale Quow - Mess Manager, Trinidad and Tobago Defense Force,
Contact - 868-381-3380
- Safiya Pierre - Prism Travel Supervisor, Prism Services Limited (Trinidad),
Contact - 868-393-3005
Timeline
Customer Service Representative
Prism Services Ltd
04.2019 - Current
Technical Support Agent
Greendot Ltd
10.2016 - 04.2019
Customer Service Representative
Prism Services Ltd
02.2016 - 09.2016
Telesales Agent
Greendot Ltd
01.2014 - 01.2016
Customer Service Representative
Direcone Interactional Centre
01.2012 - 01.2014
Information Technology III
The Student Hub
Social Studies III English II
Malick Secondary School
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