Neisha Jagurnauth

• Prepared and dispatched cash parcels for all currencies to maintain branch cash holdings operations within stipulated cash limits.
• Collected and verified all bulk cash from CSRs, also verifying all their cash entries.
• Balancing and replenishing of ABM cash holdings.
• Processing of staff and miscellaneous transactions.
• Daily balancing of of branch cash holdings ensuring all currencies are zero balanced.
• Provided assistance to front line CSRs when necessary.
• Provided coaching sessions to junior colleagues regarding processing efficiency and cash management.
• Provided relief to supervisory team in their absence
• Offered exceptional customer service while effectively managing customer's issues and concerns in absence of supervisor.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Exceeded goals through effective task prioritization and great work ethic.
• Attention to detail and creativity.

• Executed wire transfers and RTGS.
• Processing of Standing Orders.
• Creating alternative channels accounts for clients.
• Answering incoming customer calls.
• Query resolution, problem identification and solving.
• Complaint Management.
• Card Custodian.

• Helped large volume of customers with positive attitude and focus on customer satisfaction.
• Responsible for cross-selling of Products and Services as assigned.
• Minimized transaction processing time by ensuring preparedness to serve clients.
• Managing and mitigating any instances of cash write-offs.
• Maintained custodial practices, cash and information system security according to policy guidelines.
• Adhering to compliance with verification, authentication and money laundering procedures.

Lending/ Sales: Proficient interview process, documentation and cross-selling products.

Collections: Ability to empathize and connect with clients while providing suggestions during collection of late payments.