NEKEISHA BETHEL
Summary
An energetic leader with proven success un maximizing potential for business development with an eager mindset to advance her skill set and learn from seasoned professionals .
Organized and resourceful with keen eye for detail and commitment to supporting team efficiency. Proficient in managing office tasks and fostering effective communication, ensuring smooth operations.
Overview
8
8
years of professional experience
Work history
ADMINISTRATIVE ASSISTANT
Singh's Group of Companies
Port of Spain
09.2024 - Current
- Assisted with administrative tasks, improving overall functionality of the office
- Provided excellent customer service during client visits or phone interactions.
- Organised and maintained filing systems for accessibility and orderliness.
- Processed and managed documentation, facilitating smooth recordkeeping and retrieval.
- Enhanced customer satisfaction by efficiently managing all front desk enquiries.
QUALIFYING AGENT
CALL SERV LTD
11.2023 - 08.2024
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
- Maintained high standards of professionalism whilst interacting with clients or colleagues.
- Delivered exceptional customer service to ensure repeat business and referrals.
SHIFT MANAGER
GLOBAL BRANDS
07.2022 - 03.2023
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards
- Promoted a positive work environment through open communication and constructive feedback.
CUSTOMER SERVICE REPRESENTATIVE
IQOR
09.2020 - 06.2022
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
CUSTOMER SERVICE REPRESENTATIVE
PRESTIAGE HOLDINGS LTD
01.2017 - 01.2020
- Handled customer inquiries and suggestions courteously and professionally
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Maintained up-to-date knowledge, resulting in effective product promotion.
- Ensured smooth running of operations with timely preparation of reports.
Education
ST. FRANCIOS GIRLS' COLLEGE
2019
Skills
- Invoice processing
- Microsoft Excel
- Data Entry
- Organizational skills
- Advanced Microsoft Skills
- Expert Verbal and Written Communication
- Ability to Multitask
- Strong Work Ethic
- Case Analysis
Timeline
ADMINISTRATIVE ASSISTANT
Singh's Group of Companies
09.2024 - Current
QUALIFYING AGENT
CALL SERV LTD
11.2023 - 08.2024
SHIFT MANAGER
GLOBAL BRANDS
07.2022 - 03.2023
CUSTOMER SERVICE REPRESENTATIVE
IQOR
09.2020 - 06.2022
CUSTOMER SERVICE REPRESENTATIVE
PRESTIAGE HOLDINGS LTD
01.2017 - 01.2020
ST. FRANCIOS GIRLS' COLLEGE
Similar Profiles
Singh's Installations Inc. Singh's Installations Inc. null
Owner/Operator Office Installer at Singh's Installations Inc.Owner/Operator Office Installer at Singh's Installations Inc.
Harleen kaurHarleen kaur
NA at Mr Singh's pizzaNA at Mr Singh's pizza
Khushpreet KourKhushpreet Kour
Chef at Singh's Curry HutChef at Singh's Curry Hut
AYMAN ANWARAYMAN ANWAR
Administrative assistant at Empower TradersAdministrative assistant at Empower Traders
Keyona BatenKeyona Baten
Administrative Assistant at Keller WilliamsAdministrative Assistant at Keller Williams