Summary
Overview
Work History
Education
Skills
Personal Information
Certification
INTERESTS
AWARDS AND PERSONAL HIGHLIGHTS
CHARITY / VOLUNTEER
Languages
Timeline
Generic

Nekeisha Prudhomme

Orangefield,Carapichaima

Summary

Customer sales service representative with broad credit union experience in member support, loan processing, and account management. Applies compliance awareness, careful follow-up, and calm problem-solving to strengthen member relationships, resolve complex concerns, and support service and sales goals.

Overview

1
1
Language
1
1
Certification
19
19
years of professional experience

Work History

Customer Sales Service Representative (current)

Eastern Credit Union
, TT
07.2007 - 11.2026
  • Key Accomplishments: Improved member satisfaction by [%] through effective complaint resolution and support; increased product uptake by [%] through targeted marketing strategies; successfully managed a high-volume workload, ensuring timely completion of tasks and reports.
  • Held roles as Member Relations Officer/Teller for [Duration], Loans Coordinator (Acting) for [Duration], and Credit Officer (Acting) for [Duration], contributing to team performance and customer satisfaction.
  • Trained in Marketing & Communications, applying strategies that led to increased member engagement during field presentations.
  • Supported daily sales of products and services for members while assisting with inquiries and concerns, ensuring satisfaction in a demanding environment.
  • Built strong relationships with members and stakeholders by listening carefully, solving problems creatively, and using tact and diplomacy to reach workable outcomes, resulting in enhanced member loyalty and trust.

Social Work Intern

Servol Junior Life Centre
Freeport, Trinidad & Tobago
01.2023 - 03.2023
  • Attended team meetings and shared updates on client cases.
  • Assisted in conducting assessments of client needs, strengths, and weaknesses.
  • Organized and maintained case records in accordance with agency policies and procedures.
  • Helped social worker with teaching clients appropriate conduct using behavior modification and stress management techniques.
  • Helped individuals develop skills necessary for independent living such as budgeting and time management.
  • Observed client interactions in order to evaluate progress toward goals set forth in treatment plans.
  • Conducted research and drafted documents or presentations for special projects.
  • Encouraged healthy lifestyle choices through education about nutrition, physical activity.
  • Provided individual and group counseling sessions for clients.

Social Work Intern

Court Shamrock Centre for the Socially Displaced
San Fernando, Trinidad & Tobago
04.2022 - 11.2022
  • Documented case notes in agency records and confidential files.
  • Observed therapy delivery, noting treatment models and techniques.
  • Observed client interactions in order to evaluate progress toward goals set forth in treatment plans.
  • Encouraged healthy lifestyle choices through education about nutrition, physical activity.
  • Fostered positive relationships with clients, families, and community partners.
  • Conducted initial intake interviews to assess client needs and goals.

Social Work Intern

Probation Services
San Fernando, Trinidad & Tobago
04.2018 - 05.2018
  • Supported client intakes and screened needs at social service agency.
  • Documented case notes in agency records and confidential files.
  • Assisted social workers with care plans and referral coordination.
  • Observed counseling sessions and recorded client concerns for follow-up.
  • Communicated with families, providers, and community partners about services.
  • Maintained compliance with agency policies and confidentiality standards.
  • Supported social worker with client case management services.
  • Participated in regular team meetings to discuss cases, review progress notes, and strategize interventions.

Education

BS - Social Work (Emphasis on Community)

University of The Southern Caribbean (USC)
07-2023

Certificate - Social Work

UWI Open Campus (St Augustine)
St Augustine, Trinidad And Tobago
06-2018

Skills

  • Customer service
  • Call center operations
  • Sales support
  • Loan processing
  • Sales event coordination
  • Credit union operations
  • Data Entry
  • Excellent communication
  • Conflict resolution
  • Problem solving
  • Tactful negotiation
  • Teamwork
  • Multitasking
  • Telephone etiquette
  • Call center experience
  • Service upselling
  • Community outreach
  • Client assessment
  • MS office
  • Life skills development
  • Teen substance abuse training

Personal Information

Nationality: Citizen and Resident of Trinidad and Tobago

Certification

  • Social Media Management, Small Business Management, Professional Development, Public Relations, Sales & Marketing, Finance & Accounting, Public Speaking & Presentation, Telephone Etiquette, Conflict Resolution, Understanding Suicide, Understanding Serious Emotional Disturbances in Children & Adolescence

INTERESTS

Networking, Hiking, Reading, Running

AWARDS AND PERSONAL HIGHLIGHTS

“The Gold Performer Award” for the Chaguanas Branch (June 2014), Commended for initiative, enthusiasm, tenacity, persuasiveness, intense customer focus and dependability and being able to work independently., Completed voluntary customer service training to learn ways to enhance customer satisfaction and improve productivity., Successfully planned and executed two personal medium scale events in 2019 with over 200 persons in attendance

CHARITY / VOLUNTEER

  • Trinidad & Tobago Red Cross Society
  • Servol Junior Life Centre
  • Ezekiel Home for Abandoned Children

Languages

English
Native
Native

Timeline

Social Work Intern

Servol Junior Life Centre
01.2023 - 03.2023

Social Work Intern

Court Shamrock Centre for the Socially Displaced
04.2022 - 11.2022

Social Work Intern

Probation Services
04.2018 - 05.2018

Customer Sales Service Representative (current)

Eastern Credit Union
07.2007 - 11.2026

BS - Social Work (Emphasis on Community)

University of The Southern Caribbean (USC)

Certificate - Social Work

UWI Open Campus (St Augustine)

Similar Profiles

  • Aiana BennettAiana Bennett

    <ul><li>Skilled Customer Service Representative supporting the SBA contract at Upslope Advisors, with a proven track record of resolving complex escalated inquiries, routing requests accurately, and delivering policy-compliant solutions while consistently exceeding performance metrics.</li><li>Respond to escalated customer inquiries via phone or email related to SBA programs (e.g., Disaster Loans, PPP, EIDL).</li><li>Assess customer requests and route them to the appropriate department or specialist based on the nature of the inquiry.</li><li>Analyze customer concerns and provide accurate, case-specific solutions in a timely and professional manner.</li><li>Interpret and explain SBA procedures and regulatory guidelines clearly to customers with varying levels of understanding.</li><li>Document all customer interactions thoroughly and accurately in the SBA’s case management system.</li><li>Escalate unresolved or highly complex issues to Tier 3 support or the appropriate technical teams.</li><li>Meet or exceed performance metrics, including first-call resolution, response time, and customer satisfaction.</li><li>Stay current on SBA policies and federal program changes through required training and regular internal updates.</li></ul> at Upslope Advisors<ul><li>Skilled Customer Service Representative supporting the SBA contract at Upslope Advisors, with a proven track record of resolving complex escalated inquiries, routing requests accurately, and delivering policy-compliant solutions while consistently exceeding performance metrics.</li><li>Respond to escalated customer inquiries via phone or email related to SBA programs (e.g., Disaster Loans, PPP, EIDL).</li><li>Assess customer requests and route them to the appropriate department or specialist based on the nature of the inquiry.</li><li>Analyze customer concerns and provide accurate, case-specific solutions in a timely and professional manner.</li><li>Interpret and explain SBA procedures and regulatory guidelines clearly to customers with varying levels of understanding.</li><li>Document all customer interactions thoroughly and accurately in the SBA’s case management system.</li><li>Escalate unresolved or highly complex issues to Tier 3 support or the appropriate technical teams.</li><li>Meet or exceed performance metrics, including first-call resolution, response time, and customer satisfaction.</li><li>Stay current on SBA policies and federal program changes through required training and regular internal updates.</li></ul> at Upslope Advisors

  • OMAR ARABOMAR ARAB

    Manager Operations & Customer Service (Current) at Vitamin Sea Watersport LCC, Authorized Seabob Service Center UAE & Comet Distribution FZCO, Party Supplies (Carrefour MAF)Manager Operations & Customer Service (Current) at Vitamin Sea Watersport LCC, Authorized Seabob Service Center UAE & Comet Distribution FZCO, Party Supplies (Carrefour MAF)

  • Carrie JonesCarrie Jones

    Customer Service Representative /Customer Sales Representative at AriseCustomer Service Representative /Customer Sales Representative at Arise

  • Cassandra FaundezCassandra Faundez

    Woolworths Customer Service Employee (current Job) at WoolworthsWoolworths Customer Service Employee (current Job) at Woolworths

CREATE PROFILE
Nekeisha Prudhomme