Nestor L Gray
Port of Spain
Summary
Experienced with financial reconciliation and guest service management. Utilizes auditing skills to ensure accurate and timely financial reporting. Track record of maintaining data integrity and enhancing guest satisfaction through effective problem-solving and communication.
With over 16 years of professional experience in hospitality and finance. Strong focus on team collaboration and achieving results.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Night Auditor
Oceania Cruise Lines
02.2022 - Current
- - Prepare Ship’s Customs declarations for Second Purser
- - Performs all duties as requested by the Chief Purser or as listed in SOP Manual
- - Providing US dollars and foreign currency exchange services to guest
- Conducted nightly audits to ensure financial accuracy, promoting transparency and trust.
- Demonstrated proficiency in various software systems used for reservation management, billing adjustments, and report generation.
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Kept accounts in balance and ran daily reports to verify totals.
- Maintained accurate financial records by diligently balancing daily revenue reports and identifying discrepancies.
Explorer Staff
Viking Cruise Lines
08.2021 - 10.2021
- - Greeted guest at the front desk and engaged in pleasant conversation while managing the check in process
- - Assisted in tour bookings, tour dispatch, active upselling and meeting customer expectations about the host of tours being offered
- - Participated in continuous improvement by generating suggestions, engaging in problem solving and group teamwork coordination
- Organized informative presentations about upcoming destinations and excursions, engaging guests in the planning process early on in their cruise journey.
- Contributed to overall revenue goals by upselling premium excursions when appropriate, based on guest interests and preferences.
Night Audit Officer
Holland America Cruise Lines
06.2016 - 10.2020
- - Implemented corporate or departmental policies and procedures in conjunction with management
- - Provided employees with guidance in handling difficult or complex problems or resolving escalated complaints or disputes
- - Supervised the work of office, administrative or customer service employees to ensure adherence to quality standards, deadlines and proper procedures, correcting errors or complaints
- - Balancing of Fidelio and Micros systems, and the creation of the daily revenue summary (Daily Revenue Summary)
- Conducted comprehensive audits for various departments, ensuring compliance with regulatory requirements and industry standards.
- Trained junior team members on auditing best practices, improving overall department performance and knowledge base.
Guest Services Agent/ Night Auditor
The Hotel Normandie Trinidad
11.2015 - 06.2016
- - Verified customers’ credit and establish how the customer will be paying for the accommodation
- - Greeted, registered and assigned rooms to the guest of the hotel
- - Performed booking activities, such as balancing accounts and conducting nightly audits
- Handled multiple accounts to ensure timely communication and issue resolution.
- Enhanced client satisfaction by promptly addressing inquiries and providing accurate information on products and services.
Passenger Services Agent • Guest Services
Piarco Air Services
09.2014 - 10.2015
- - Examined customers documents, verifies entry and immigration requirements for destinations serviced and issuance of travel boarding passes
- - Traced lost and or mishandled luggage for customers
- - Checked baggage and cargo and direct customers to the designated locations for loading
- Managed passenger boarding process, maintaining orderliness and timeliness during busy periods.
- Provided exceptional customer service with empathetic listening and effective problem-solving skills.
- Expedited lost luggage retrieval by coordinating efforts between ground crew and airline staff effectively.
Passenger Services Agent • Guest Services
Servisair/ Swissport Trinidad & Tobago Ltd.
07.2004 - 09.2014
- - Supervised loading and unloading of incoming and departing contracted airline carriers
- - Examined customers documents, verifies entry and immigration requirements for destinations serviced and issuance of travel boarding passes
- - Supervision of front-line guest services personnel, assisting in implementation and adherence of policies and procedures
- - Preparation of immigration and customs declaration and clearance documentation for crew and passengers
- Demonstrated adaptability by successfully transitioning between different roles within the airline services industry as needed.
- Participated in regular training sessions to stay updated on industry standards, regulatory changes, and company policies.
- Handled sensitive information with discretion while managing passport verification and immigration documentation tasks.
- Managed irregular operations such as flight delays or cancellations proactively, minimizing negative impacts on passengers and overall operations.
- Enhanced on-time performance by efficiently managing aircraft turnaround processes.
- Liaised with air traffic control for coordinating take-offs, landings, gate assignments, and other essential activities vital for smooth airport functioning.
Intern
Mt. Irvine Bay Hotel and Golf Course
06.2002 - 08.2002
- - On the job training and exposure to the front and back-office operations of the hotel
- Primary area of specialty (Income Audit and Night Audit operations)
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
Intern
Tobago Plantations Ltd
06.2001 - 08.2001
- - On the job training and exposure to the operations of the Real Estate/ Hospitality development while providing administrative support
- Successfully created a security training manual for use in the security department
- Maintained records and files for easy access and reference, facilitating information sharing.
- Collaborated with departments to streamline processes and improve workflow.
- Sorted and organized files, spreadsheets, and reports.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
Education
Bachelor of Science - International Business
The University of The West-Indies (Open Campus)
St. Augustine Trinidad07-2025
Some College (No Degree) - Diploma In Business Administration
The University of The West-Indies (Open Campus)
Gordon Street, St. Augustine01-2023
Certificate of Achievement - Supervisory Management
The University of The West-Indies (Open Campus)
St. Augustine Trinidad & Tobago01.2021
Some College (No Degree) - Hospitality Management
THTTI (Tobago Campus)
Blenheim, Mt. St. George, TobagoHigh School Diploma -
Signal Hill Senior Comprehensive School
Signal Hill, Scarborough Tobago07.1999
Skills
- Analytical
- Proactive
- Adaptive to changing environments
- Ensuring compliance to all onboard accounting policies
- Front desk operations
- Multitasking and organization
- Strong work ethic
- Punctual and dependable
- Generating reports
- Problem-solving
Certification
- Sage50 Accounting Software Training
- STCW95/2010 Training (2021-2026)
- Safety and Security (2021-2026)
- Crowd Management (2021-2026)
Accomplishments
- Supervised a team of3-5 team members.
- Achieved reduced customer billing errors by actively monitoring all onboard accounts with efficiency and accuracy.
- Handled and resolved any discrepancies in accordance with SOP guidelines.
- Fiscal Management- Managed all financial activities for guest and crew accounts as such assisting in achieving revenue targets.
Affiliations
- Past secretary for the student services council Trinidad and Tobago Hospitality and Tourism Institute (Tobago Campus)
- Past volunteer at the Tobago Aids Society (TAS)
- Tobago Plantations Limited Scholarship Recipient
- Organization of American States Scholarship Recipient
Training
- Micros
- First Aid
- Fidelio
- Guest Service Gold Tourism Certification (American Hotel & Lodging Educational Institute)
Timeline
Night Auditor
Oceania Cruise Lines
02.2022 - Current
Explorer Staff
Viking Cruise Lines
08.2021 - 10.2021
Night Audit Officer
Holland America Cruise Lines
06.2016 - 10.2020
Guest Services Agent/ Night Auditor
The Hotel Normandie Trinidad
11.2015 - 06.2016
Passenger Services Agent • Guest Services
Piarco Air Services
09.2014 - 10.2015
Passenger Services Agent • Guest Services
Servisair/ Swissport Trinidad & Tobago Ltd.
07.2004 - 09.2014
Intern
Mt. Irvine Bay Hotel and Golf Course
06.2002 - 08.2002
Intern
Tobago Plantations Ltd
06.2001 - 08.2001
- Sage50 Accounting Software Training
- STCW95/2010 Training (2021-2026)
- Safety and Security (2021-2026)
- Crowd Management (2021-2026)
Bachelor of Science - International Business
The University of The West-Indies (Open Campus)
Some College (No Degree) - Diploma In Business Administration
The University of The West-Indies (Open Campus)
Certificate of Achievement - Supervisory Management
The University of The West-Indies (Open Campus)
Some College (No Degree) - Hospitality Management
THTTI (Tobago Campus)
High School Diploma -
Signal Hill Senior Comprehensive School
Similar Profiles
Dawn ArgoDawn Argo
Senior Director of Revenue Maximization & Auditing at Regent And Oceania Cruise LinesSenior Director of Revenue Maximization & Auditing at Regent And Oceania Cruise Lines
NATALIA ANASHKINANATALIA ANASHKINA
Crew Administrator at Norwegian Cruise Line Holdings/Oceania cruisesCrew Administrator at Norwegian Cruise Line Holdings/Oceania cruises
Anoop HariharanAnoop Hariharan
Head Baker at Oceania Cruise(Apollo)Head Baker at Oceania Cruise(Apollo)