NICHELE CHANDLER

Experienced professional with a solid foundation in Customer Success, Support, Administration, and Sales. I thrive on delivering outstanding customer service, resolving challenges effectively, and building strong, lasting client relationships. My administrative skills include managing schedules, sending emails, and maintaining organized operations. In sales, I consistently exceed targets through strategic communication and upselling techniques. With expertise in CRM tools and customer account management, I am committed to enhancing customer satisfaction and driving business growth. I am actively seeking a long-term remote opportunity where I can continue to learn, grow, and contribute meaningfully to the success of a dynamic organization.

• Owner & Manager of a successful online hair and accessory store, driving customer acquisition through social media platforms and targeted advertising campaigns, resulting in increased sales.
• Consistently achieved a First Call Resolution (FCR) rate of over 90%, resolving customer inquiries on the first call, boosting customer satisfaction scores, and receiving a Certificate of Recognition for Top Customer Service Advocate for First Call Resolution - Voice 06/01/24, FLOW

Owner & Manager of a successful  online hair and accessory store,  driving customer acquisition  through social media platforms and  targeted advertising campaigns,  resulting in increased sales.

Consistently achieved a First Call  Resolution (FCR) rate of over 90%,  resolving customer inquiries on the  first call, boosting customer  satisfaction scores, and receiving a  Certificate of Recognition for Top  Customer Service Advocate for  First Call Resolution – Voice June  2024, FLOW

LANGUAGE & PROFICIENCY

ENGLISH – NATIVE

EF SET CERTIFICATE – C2 PROFICIENT