NICHELE CHANDLER

Provide remote administrative and virtual assistant support to private clients. Responsibilities include calendar management, email handling, CRM updates, appointment scheduling, client follow-ups, online research, and general administrative support. Work independently in a remote environment while maintaining confidentiality, accuracy, and consistent communication.

• Company Overview: Client - FLOW
• Provide exceptional customer service through prompt, accurate, and knowledgeable responses to customer inquiries and complaints
• Assist customers in selecting and signing up for new service packages tailored to their needs and preferences
• Maintain ownership of customer issues from receipt of the initial request to resolution
• Follow up with customers to ensure their issues have been resolved to their satisfaction
• Maintain a comprehensive understanding of the company's products and services
• Identify opportunities to upsell additional services, features, or premium packages during customer interactions whilst promoting complementary products and services to maximize customer value and satisfaction
• Client - FLOW

• Company Overview: Client - American Home Shield
• Initiating outbound calls to existing customers who reside in the US with the intentions of retaining customer for another year
• Presenting and explaining the features and benefits of products or services
• Overcoming objections and closing sales to meet or exceed individual and team targets
• Collaborating with the sales team and other departments to ensure a seamless customer experience
• Client - American Home Shield

• Greeting and assisting customers; providing information about fuel types, pricing, and other station offerings
• Monitor inventory levels for convenience store products (snacks, drinks, car accessories, etc.) and ensure stock is replenished as needed
• Operating a cash register by using the Point of Sale (POS) System and carrying out credit, debit, and cash transactions

• Managed phone inquiries, document filing, data entry, and the transmission of company and client documents
• Documented and tracked customer concerns, followed up to ensure resolutions were effectively implemented

• Answer customer inquiries about services, products, and pricing over the phone or in person
• Schedule appointments for installations, repairs, and maintenance of air conditioning units
• Provide detailed information about the company's services and products to potential customers