Nichella Walsh-Dumas
Mason Hall
Summary
HR professional prepared for advanced roles in human resources. Proven track record in talent acquisition, employee relations, and compliance. Strong focus on team collaboration and delivering impactful results. Adaptable, reliable, and skilled in workforce planning, conflict resolution, and performance management. Experienced with comprehensive HR analytics and strategic workforce planning. Utilizes data-driven insights to inform HR policies and initiatives. Knowledge of employee engagement and process improvement, contributing to effective human resources management.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Senior Human Resource Analyst
Community Development Youth Development and Sport
#10 Montessori Drive, Glen Road Tobago
06.2020 - Current
- Prepare budgetary estimates and forecasting for contract employment compensation and benefits.
- Coordinated contract request and approval for employee retention.
- Managed benefits administration, ensuring accurate and timely delivery of services to employees.
- Coordinated orientation sessions for new hires which promoted faster integration into the company culture.
- Implemented performance management system, fostering a culture of continuous improvement and growth.
- Championed corporate social responsibility programs that fostered a positive company image within the community at large.
- Assessed staffing requirements across various departments, successfully filling critical roles in a timely manner.
- Reduced employee relations issues through proactive communication and conflict resolution efforts.
- Provided guidance on complex HR topics, serving as a trusted advisor to senior leadership team members.
- Improved compliance with labor laws and regulations through diligent monitoring and policy updates.
- Spearheaded training initiatives to promote professional development opportunities for all staff levels.
- Recommended process improvements to continually identify, analyze, and fix constraints and challenges.
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
- Developed and implemented onboarding and orientation programs for new employees.
- Partnered with departmental managers to ascertain hiring needs and subsequently provide candidate recommendations.
- Conducted performance reviews and provided feedback to managers on employee performance.
- Helped solve diverse program problems with in-depth analysis.
- Facilitated successful organizational change by providing strategic human resources support during mergers and acquisitions.
- Facilitated the resolution of industrial related matters and internal employee grievances.
Programme Officer II
Health, Wellness and Family Development
Habib Building, Wilson Road, Tobago
11.2019 - 05.2020
- Provided administrative support to the Administrator by coordinating approvals for work programmes, elderly, disabled and disadvantaged grants/benefits, social service and environmental deliverables, gender based initiatives and HSE initiatives.
- Established effective relationships with key stakeholders both internally and externally for increased collaboration opportunities.
- Coordinated with multiple agencies to streamline operations, enhancing overall response times during emergencies.
- Streamlined report writing processes, allowing for quicker turnover and more accurate record-keeping.
- Collected, arranged, and input information into database system.
- Generated reports detailing findings and recommendations.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Human Resource Specialist
Community Development Enterprise Dev. and Labour
#10 Montessori Drive Glen Road Tobago
10.2017 - 08.2019
- Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
- Managed benefits administration for company-wide staff, ensuring timely processing and accurate recordkeeping.
- Conducted routine HR audits to ensure data accuracy in personnel files, payroll records, and benefit enrollments.
- Facilitated smooth onboarding processes for new hires, leading to faster integration into the workplace culture.
- Monitored employee attendance and performance, addressing issues in accordance with company policies and procedures.
- Provided support during organizational restructuring efforts, minimizing disruptions to daily operations while ensuring fair treatment of affected employees.
- Streamlined recruitment processes, expediting the hiring of qualified candidates.
- Collaborated with department managers to identify staffing needs and create strategic recruiting plans.
- Developed performance management systems that allowed for accurate tracking of employee progress and goal achievement.
- Assisted employees in resolving conflicts through mediation services, leading to improved working relationships among team members.
- Oversaw compliance with labor laws and regulations, minimizing risk of legal issues.
- Advocated for employee wellness programs, contributing to healthier workplace.
- Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
Human Resource Analyst
Tobago House of Assembly, Division of Finance and the Economy
11.2012 - 10.2017
- Plan and participate in orientation training to new staff to the Division
- Assist with developing Human Resource policies and overseeing their implementation
- Identify staff training and development needs and make appropriate recommendations
- Develop and manages Human Resource programs designed to meet the strategic objectives of the Division
- Maintain the Division’s staff establishment
- Co-ordinate training programmes and conferences for the Division
- Formulate processes for the human resource department operational use
- Assist with the implementation of processes used for managing employee related matters
- Prepare Executive Council Notes for Employee Contract initial engagement, amendment to existing employee contracts
- Prepare Secretary Notes and Minutes for Contract Renewals in the various units
- Co-ordinate the issuance of Contract Agreement for employees
- Conduct internal audits of employee personnel and confidential file
- Review and respond to Employee’s Contract Gratuity queries submitted to the Division by the Internal Auditors
- Assist with the administration of Vacation Leave entitlement for Contract Employees
- Prepared a tracking database for the HR Unit to monitor the process for employee vacation leave notice and the preparation for Contract Renewals
- Prepared monthly employee status reports for the Administrator and External Offices
Customer Service Representative/Citizens Guide
First Citizens
11.2007 - 11.2012
- Customer Service Representative
- Sensitizing the customers about the suite of products and services of the bank
- Opening and closing of new accounts and other banking facilities
- Marketing and Sales of the banks products
- Citizens Guide
- Co-ordinating the banking activities within the banking hall by acting as a Guide to customers
- Up-selling alternate services to customers as a time alleviator
- Managing customer traffic flow on daily basis
- Personal Banking - providing personalized attention to both Class A customers and Pensioners
Human Resource Manager
Coco Reef Resort & Spa
11.1997 - 10.2007
- 2003 – 2007 Human Resource Manager
- Same functions as Human Resource Officer
- 1999-2003 Human Resource Officer
- Managed all employee related matters (Managers, Supervisors and Junior staff) within the resort (295 employees)
- Recruitment of employees
- Officiate the process of interviewing and hiring of all new employees
- Conducting bi-annual Orientation Programme
- Issuing contracts
- Organizing and co-ordinating training and development programme
- Conduct Succession Planning
- Developing and enforcing rules and regulations
- Ensuring good employee relations (both internal and external customers)
- Maintaining the existence of a performance management system
- Handling grievance matters/Conflict Resolution
- Organizing and authorizing salary/wage increase and other employee benefits; staff uniforms, staff accommodation etc
- Monitoring and vetting employee payroll summaries on a fortnightly and monthly basis
- Organizing Staff Recognition functions
- Organizing staff recreational activities
Administrative Assistant
Coco Reef Resort & Spa
01.1997 - 01.1999
- Personal Assistant to the General Manager
- Responsible for the efficient operations of the Executive Offices by performing all administrative functions and activities as assigned
Education
Master of Science - Institutional Innovation And Effectiveness
Arthur Lok Jack Global School of Business
Uriah Butler Highway, North West, Trinidad 10-2025
BSc. - Management Studies
University of the West Indies – St. Augustine Campus
05.2012
Certificate - Introduction to Industrial Relations
Cipriani Labour College
01.2004
Certificate - Human Resource Management
University of the West Indies School of Continuing Studies
08.2003
Certificate - Introduction to Human Resource Management
Cipriani Labour College
01.2001
Skills
- Proactive
- Excellent in crisis management
- Event co-ordination
- Planning and implementing
- Professionalism
- Job Description Development
- Job Analysis
- Coordinate recruitment strategies
- Workplace investigations
- Training and Development
Certification
- Certification in Events Management – Arthur Lok Jack Graduate School of Business
- Certification in IOSH – Managing Safely – Shadrack Safety Institute
- Certificate - Microsoft Office Proficiency
- Certified Hospitality Trainer - AHMA
Languages
English
French (Basic Knowledge)
Spanish (Basic Knowledge)
Phonenumbers
234-2909, 360-0882, 721-5991, 639-4412 ext.2402
Strengths
- Proactive
- Excellent in crisis management
- Event co-ordination
- Planning and implementing
Personal Information
- Date of Birth: 05/03/78
- Marital Status: Married
Awards
Manager’s Award – Product Management (Quality Customer Service), Coco Reef Resort, 12/01/06, Maintaining quality customer service for international diamond rating achieved by the resort
References
- Nisma Dennis - Director of Human Resource, Tobago House of Assembly, Office of the Chief Secretary, 767-9807, nisma.dennis@tha.gov.tt
- Sylvia Garner-Chapman, Officer in Charge (Roxborough Branch), First Citizens, 620-3181, Sylvia.garner-chapman@firstcitizenstt.com
- Tecla Duncan-Caines, Attorney-at-Law - 781-7423, tecladuncan@gmail.com
Technologicalplatformsknowledge
Office (Word, Excel, Power Point, Access)
Timeline
Senior Human Resource Analyst
Community Development Youth Development and Sport
06.2020 - Current
Programme Officer II
Health, Wellness and Family Development
11.2019 - 05.2020
Human Resource Specialist
Community Development Enterprise Dev. and Labour
10.2017 - 08.2019
Human Resource Analyst
Tobago House of Assembly, Division of Finance and the Economy
11.2012 - 10.2017
Customer Service Representative/Citizens Guide
First Citizens
11.2007 - 11.2012
Human Resource Manager
Coco Reef Resort & Spa
11.1997 - 10.2007
Administrative Assistant
Coco Reef Resort & Spa
01.1997 - 01.1999
BSc. - Management Studies
University of the West Indies – St. Augustine Campus
Certificate - Introduction to Industrial Relations
Cipriani Labour College
Certificate - Human Resource Management
University of the West Indies School of Continuing Studies
Certificate - Introduction to Human Resource Management
Cipriani Labour College
Master of Science - Institutional Innovation And Effectiveness
Arthur Lok Jack Global School of Business