Nicholas Bernardin
Castries
Summary
Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.
Overview
7
7
years of professional experience
Work History
Secondary School Teacher
Entrepot Secondary School
09.2023 - Current
- Established strong relationships with parents through regular communication, promoting family involvement in students'' education.
- Implemented innovative assessment methods that focused on measuring student growth rather than just test scores, providing more accurate feedback on learning outcomes.
- Enhanced learning experiences by incorporating specialized tools and resources tailored to the needs of special education students.
- Integrated cultural awareness into lessons by incorporating diverse perspectives and materials into the curriculum.
Electrical/IT Technician
Saint Lucia Air And Sea Ports Authority
09.2017 - 09.2023
- Improved network efficiency by optimizing configurations and implementing necessary updates.
- Reduced system downtime by proactively monitoring and addressing potential issues in a timely manner.
- Enhanced user experience with thorough troubleshooting and resolution of hardware and software problems.
- Streamlined IT support processes, resulting in increased productivity within the department.
- Supported the roll-out of company-wide digital transformation initiatives through effective change management strategies.
- Provided remote technical support, resolving issues quickly without requiring onsite visits whenever possible.
- Evaluated emerging technologies for potential implementation within the organization, keeping abreast of industry trends to maintain a competitive edge in IT services provided by the company.
- Completed detailed reporting on work activities, providing management with insights into IT operations and opportunities for improvement.
- Maintained office PCs, networks and mobile devices.
- Set up PCs, projectors and microphones for use in video conferencing rooms.
- Managed system-wide operating system and software deployments as well as related software upgrade problems.
- Performed troubleshooting and repaired peripheral devices such as printers, scanners and [Type].
- Monitored server room, wireless network and other server infrastructure, keeping systems running smoothly.
Education
Bachelor of Science - Computer Science And Programming
University of The People
California, 08.2023
Associate of Science - Electricity
Sir Arthur Lewis Community College
Saint Lucia 07.2016
Skills
- Teaching strategies
- Project-based learning
- Educational research
- Literacy skills
- Technology Implementation
- Desktop Technical Support
- Help Desk Operations
- Application installations
- Hardware Installation
- Wireless Networking
- Network Maintenance
- Server maintenance
- Network Troubleshooting
- System Administration
Building websites, Photography
As an avid enthusiast in both website development and photography, I've found a unique synergy between these two passions. Building websites allows me to showcase my photographic work in an interactive and visually captivating manner, offering visitors a glimpse into my creative world. Through countless hours of coding, experimenting with layouts, and fine-tuning design elements, I've honed my skills in crafting digital spaces that not only reflect my photographic style but also engage and inspire viewers. With each project, I delve deeper into the art of storytelling, using imagery to evoke emotions and convey narratives that resonate with audiences. From capturing the perfect shot to meticulously arranging elements on a webpage, the journey of merging website building and photography has been a fulfilling and endlessly rewarding experience, allowing me to blend my technical expertise with my artistic vision to create digital experiences that leave a lasting impression.
Timeline
Secondary School Teacher
Entrepot Secondary School
09.2023 - Current
Electrical/IT Technician
Saint Lucia Air And Sea Ports Authority
09.2017 - 09.2023
Bachelor of Science - Computer Science And Programming
University of The People
Associate of Science - Electricity
Sir Arthur Lewis Community College
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