Nicholas Damanie
Networking Technician
Arouca
Summary
Reliable and trustworthy with excellent communication skills eager to work with a team to achieve the company's business goals. Always ready and able to put in challenging work to get the job done. Self-taught IT technician and motivated, there is no technical challenge placed before me I cannot overcome.
Overview
6
6
years of professional experience
5
5
years of post-secondary education
1
1
Certification
1
1
Language
Work History
Technical Support Analyst
ESP Global Services
Chaguanas, CHA
1 2023 - 3 2023
- Responding to technical support tickets
- Fixing any software or hardware issues
- Installing new hardware systems, software upgrades, networking cables
- Connecting to the customer's PC via remote access
- Completing IT support logs
- Provided remote assistance to customers in resolving software and hardware issues, ensuring minimal downtime
- Participated in regular team meetings to discuss ongoing cases, share progress updates, and identify opportunities for collaboration
- Monitored systems in operation and quickly troubleshot errors
Grade III Technician
Ping Networks
San Juan, SJL
02.2021 - 06.2021
- Network design
- Configure and implement network equipment at WISP head office
- Provision and install customer equipment
- Attend to help-desk calls
- 24/7 On call support
- Performed troubleshooting and diagnosis on malfunctioning equipment
- Trained new technicians on standard operating procedures, ensuring consistency across the team
- Completed job reports and logs immediately following service calls
Network Technician
Mora's Weather Network
Arouca, TUP
05.2016 - 01.2019
- Network design
- Configure and implement network equipment at WISP head office
- Provision and install customer equipment
- Attend to help desk calls
- Manage customer CRM
- 24/7 On call support
- Configured, monitored and maintained email applications and virus protection software
- Performed network diagnostics to determine performance levels of new installations and detect faults in existing infrastructure
Lane Replenisher
Prices Supermarket
El Dorado, TUP
01.2015 - 12.2015
- Ensure that stock in lanes is replenished on time
- Help store supervisors with various tasks as need arose.
- Maintained optimal product availability with diligent monitoring of stock levels and timely reordering
- Received new stock and input values into computer system
Education
High School Diploma -
Aranguez North Secondary School
El Socorro, Trinidad And Tobago 05.2010 - 05.2015
Skills
Network Design
Troubleshooting
Strategic Planning
Customer Service
RF Expertise
Customer Support
Remote Support
Remote Technical Support
System diagnostics
Network Administration
On-Site Technical Support
Ticket management
Desktop support
Certification
Grow with Google
Timeline
Grow with Google
01-2024
Grade III Technician
Ping Networks
02.2021 - 06.2021
Network Technician
Mora's Weather Network
05.2016 - 01.2019
Lane Replenisher
Prices Supermarket
01.2015 - 12.2015
High School Diploma -
Aranguez North Secondary School
05.2010 - 05.2015
Technical Support Analyst
ESP Global Services
1 2023 - 3 2023