Nicholas De Freitas
Saint Joseph
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
17
17
years of professional experience
Work History
General Manager
HADCO Group
2017.04 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
Brand Manager
HADCO Group
2015.12 - 2017.04
- Researched market trends to identify customer needs and preferences for strategic planning.
- Presented regular updates to senior leadership, demonstrating progress towards key objectives and securing ongoing support for marketing initiatives.
- Collaborated with cross-functional teams for successful product launches and coordinated marketing efforts.
- Developed and executed branding campaigns to educate target audiences on product features, benefits and values.
- Cultivated relationships with key stakeholders, vendors and industry influencers to create positive brand experiences.
Marketing Representative
Rahamut Enterprises Limited (REL)
2014.12 - 2015.11
- Develop and manage the business relationship with all industrial customers focusing on the promotion and selling of the company's full range of products.
- Maintain a competitor journal for companies offering identical services and range of products to industrial customers and documents activities.
- Created reports to track performance of marketing campaigns and suggest improvements.
- Responded to customer inquiries promptly and professionally to increase customer satisfaction.
Sales Representative
Hadco Group Limited
2013.07 - 2014.11
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
- Collaborated with marketing to create impactful promotional materials for increased brand awareness.
- Listened to customer needs and desires to identify and recommend optimal products.
Optical Assistant
Today's Optical Limited
2007.05 - 2013.06
- Assisted patients with frame adjustments and repairs, increasing overall satisfaction with their eyewear purchases.
- Participated in ongoing professional development opportunities within the optical industry to stay current on trends and best practices.
- Maintain records of customer prescriptions, work orders, and payments
- Assisted with insurance questions, eligibility, and prior authorizations of medications and glasses.
- Supervised the training of staff or student opticians in the practice
Education
BBA - Business Management
UWI School of Business & Applied Studies, ROYTEC
2015
Caribbean Examination Council - O-Levels
South East Port of Spain Secondary
2002
Skills
- Leadership and team building
- Process Improvements
- Facility Management
- Problem Resolution
- Operations Management
- Effective leader
- Staff Management
- Relationship Building
Timeline
General Manager
HADCO Group
2017.04 - Current
Brand Manager
HADCO Group
2015.12 - 2017.04
Marketing Representative
Rahamut Enterprises Limited (REL)
2014.12 - 2015.11
Sales Representative
Hadco Group Limited
2013.07 - 2014.11
Optical Assistant
Today's Optical Limited
2007.05 - 2013.06
BBA - Business Management
UWI School of Business & Applied Studies, ROYTEC
Caribbean Examination Council - O-Levels
South East Port of Spain Secondary