NICHOLAS DOPSON
Summary
Detail-oriented clerical assistant skilled in data entry, document verification, file management and customer service. Proven ability to manage applications efficiently, maintain organized documentation and resolve customer issues promptly.
Committed to delivering accurate results and enhancing operational efficiency.
Overview
14
14
years of professional experience
Work History
Clerical Assistant
Licensing Office
San Fernando
08.2024 - Current
- Process applications for Provisional Permits, which includes reviewing and verifying documents, data entry of information on the online system, advising customers on the basic guidelines of the process of obtaining a driver's license.
- Assist the ALO 2 in preparing classes for the Regulations Exam, which includes reviewing candidates' appointments, locating candidates' supporting documents, booking candidates on the online system for the examination and assisting in supervising of the class.
- Assist in preparation of the day's Driving Exams, which includes the preparation of candidates' supporting documents, booking candidates on the online system, logging candidates' information for record keeping purposes.
- Assist customers with issues that arise during the process of obtaining a driver's permit.
- Prepare Driving Certificates for those who are successful in their driving exam.
- Assist in training new clerical staff on office procedures and systems.
- Maintain an organized filing system of paper documents.
- Assist Motor Vehicle Inspectors in preparing Inspection Certificates.
- Assist customers in the application and subsequent collection of Certified Copies
Cashier/ inventory manager/ Sales representative
Wah's Oriental Trading
San Fernando
02.2017 - 08.2019
- Monitored inventory levels and ordered supplies as needed for operations.
- Oversaw cash register functions and resolved technical issues promptly.
- Trained new cashiers on customer service and cash handling procedures.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Assisted customers with product inquiries and selections daily.
- Collaborated with team members to ensure smooth store operations.
- Identified customer needs and provided tailored solutions to enhance satisfaction.
Temporary Sales Support Assistant
Guardian Group Trinidad & Tobago
Chaguanas
04.2012 - 09.2014
- Processed policy applications and renewals using agency management software.
- Coordinated communication between clients and insurance agents for efficient service.
- Scheduled appointments and managed calendars for insurance agents effectively.
- Prepared documentation for claims submissions and follow-up communications.
- Resolved client issues by providing timely support and problem-solving solutions.
- Created reports on sales activities for management review.
Education
Presentation College
San Fernando07-2005
Skills
- Data entry
- Application Processing
- Document Verification
- File Management
- Customer Service
- Attention to Detail
- Problem Solving
- Team Collaboration
Timeline
Clerical Assistant
Licensing Office
08.2024 - Current
Cashier/ inventory manager/ Sales representative
Wah's Oriental Trading
02.2017 - 08.2019
Temporary Sales Support Assistant
Guardian Group Trinidad & Tobago
04.2012 - 09.2014
Presentation College