NICHOLAS RIQUE
Diamond Vale
Summary
Adaptable and results-driven professional with nearly a decade of customer service, operational management, and team leadership experience. Holds a Bachelor’s Degree in Business Management with a proven ability to thrive in diverse work environments by combining initiative, collaboration, and strategic problem-solving. Skilled in enhancing store efficiency through effective planning, process optimization, and strong communication. Recognized for consistently achieving sales targets, maintaining high standards of store presentation, and supporting colleagues to drive organizational success.
Overview
10
10
years of professional experience
Work History
Store Manager
First Retail Group - ALDO
06.2025 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Enhanced employee performance and satisfaction by establishing clear goals and providing regular feedback.
Assistant Store Manager
First Retail Group - ALDO
06.2024 - 06.2025
- Supported Store Manager with daily operations
- Supervised staff to ensure customer satisfaction and sales growth
- Conducted scheduling, appraisals, and performance reviews
- Managed cashier float and oversaw inventory control
- Authorized invoices and maintained budget compliance
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Retail Sales Associate
Memory Bank Computers Ltd. / iWorld Trinidad
03.2022 - 06.2024
- Monitored stock levels and assisted with merchandising
- Implemented loss prevention and performed daily stock checks
- Delivered outstanding customer service and enhanced loyalty
- Assisted customers with product selection and after-sales support
- Resolved customer complaints with problem-solving approaches
- Operated POS systems and ensured accurate transactions
Tour Guide
ZIP-ITT Adventure Tours
07.2016 - 02.2020
- Led tours ensuring safety and customer satisfaction
- Trained apprentice guides and enforced safety protocols
- Collected and managed tour equipment
- Assisted tourists with inquiries, safety harnesses, and memorable experiences
Inventory Clerk
International School of Port of Spain
07.2018 - 01.2019
- Conducted inventory and recorded school furniture.
Clerk
International School of Port of Spain
07.2015 - 01.2017
- Performed filing, archiving, answering telephones, and photocopying.
Education
Bachelor of Science (BSc) - Business Management
UWI School of Business & Applied Studies
12.2024
Associate of Applied Science (ADM) - Business Management
UWI-ROYTEC
04.2023
A-Levels - Business Subjects
Diego Martin Central Secondary
07.2020
High School Diploma -
Diego Martin Central Secondary
Diego Martin, Trinidad And Tobago06.2018
Skills
- Strong communication and upselling abilities in retail environments
- Customer service excellence and relationship building
- Time management and organizational skills
- Accurate cash handling and inventory control
- Loss prevention and product knowledge expertise
- Leadership and team development
- Problem-solving
- Multitasking and organization
- Friendly and positive
References
- Furillo Narine, Former General Manager, +1 (868) 785 - 4981, iWorld
- Andrea Joseph, Former Store Manager, andreajosef24@gmail.com, +1 (868) 720-6129, ALDO, East Gates Mall
- Shalini Seecharan, Brand Manger, sseecharan@firstretailgroup.biz, ALDO
- Kevin Herbert, Store Manager, +1 (868) 252-6156 , LEVI'S
Timeline
Store Manager
First Retail Group - ALDO
06.2025 - Current
Assistant Store Manager
First Retail Group - ALDO
06.2024 - 06.2025
Retail Sales Associate
Memory Bank Computers Ltd. / iWorld Trinidad
03.2022 - 06.2024
Inventory Clerk
International School of Port of Spain
07.2018 - 01.2019
Tour Guide
ZIP-ITT Adventure Tours
07.2016 - 02.2020
Clerk
International School of Port of Spain
07.2015 - 01.2017
Associate of Applied Science (ADM) - Business Management
UWI-ROYTEC
A-Levels - Business Subjects
Diego Martin Central Secondary
Bachelor of Science (BSc) - Business Management
UWI School of Business & Applied Studies
High School Diploma -
Diego Martin Central Secondary