Nichole Joseph-Cupid
Arima
Summary
Talented Business Development Executive with a strong background in business, marketing, and sales. Proactively builds relationships and pursues business opportunities to drive competitive growth. Possesses a deep understanding of industry trends, practices, and customer demands. Known for a strategic and analytical approach to problem-solving, consistently achieving profit targets and attracting new customers. Recognized for the ability to identify and capitalize on emerging market trends and revenue opportunities.
Overview
31
31
years of professional experience
1
1
Certification
Work History
CEO
Business Lifeline Ltd
04.2016 - Current
- Led organizational decision-making processes to fulfill corporate goals
- Lead the realization of company objectives effectively
- Guided clients through creating effective entrepreneurial plans
- Implemented cutting-edge services to tap into new market segments
- Established effective alliances with industry partners, enhancing business goals achievement
- Enhanced brand reputation with effective marketing campaigns and public relations efforts
- Fostered positive work environment leading to higher employee satisfaction
- Mentored employees to achieve consistent service excellence
Divisional Manager Business Development
Chaguaramas Development Authority
, Trinidad & Tobago
06.2015 - 04.2016
- Coordinated innovative strategies to accomplish objectives and boost long-term profitability
- Compiled product, market and customer data to forecast accurate sales and profit projections
- Leveraged industry trends and competitive analysis to improve customer relationship-building
- Directed marketing projects at all stages
- Established, initiated and optimized business development strategies based on company targets, product specifications, market data and budget factors
- Maximized resource utilization to optimize productivity by reallocating resources as needed
Business Development Manager
Green Dot Ltd
, Trinidad & Tobago
02.2012 - 05.2015
- Increased client base by identifying new business opportunities and cultivating strong relationships with key decision makers
- Identified valuable business opportunities to generate new company revenue and improve bottom-line profitability
- Negotiated and closed long-term agreements with new clients
- Lead cross-functional team in launching company's products in two new regional territories (Grenada & Suriname)
- Consistently exceeded quotas through penetration of new accounts
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration
- Managed team of 35 sales agents
- Implemented highly effective retention strategy leading to significant reduction of customer churn
- Conducted Customer Service, Sales training programs for staff
- Resolved customer complaints while prioritizing customer satisfaction and loyalty
Insurance Agent
Guardian Life of the Caribbean Ltd
, Trinidad & Tobago
11.2011 - 03.2012
- Met with prospective customers and business owners
- Educated clients on various insurance products, enabling informed decisions regarding their coverage options
- Evaluated leads obtained through direct referrals, lead databases and cold calling
- Finalized sales and collected necessary deposits
- Analyzed sales volume, retention and loss ratio trends to identify areas for improvement
- Contributed ideas and offered constructive feedback at weekly sales and training meetings
- Utilized advanced sales skills to overcome objections, persuade clients to purchase policies and close deals
- Modeled exceptional customer service skills and appropriate diagnostic sales techniques
Chief Cashier
Telecommunication Services of Trinidad & Tobago
, Trinidad & Tobago
09.1993 - 10.2010
- Supervised a team of 12 cashiers and 14 customer service staff
- Responded to customer requests with friendly, knowledgeable service and support
- Performed store opening, closing and shift change actions
- Scheduled employees according to customer levels
- Resolved service issues in timely manner
- Developed standard operating procedures
- Operated cash register for cash, check and credit card transactions with 100% accuracy
- Recognized and rewarded outstanding work performance to cultivate positive and collaborative customer service culture
- Handled customer complaints professionally and effectively, resolving issues to maintain customer satisfaction levels
Education
MBA - Marketing
Post Graduate Certificate - Management
BBA - Marketing
LLB - Law
completed years 1,2 and 3
GPA: level 1 & 2
Skills
- Executive leadership
- Powerful negotiator
- Business planning
- Organizational Skills
- Business development and planning
- Customer Service
- Relationship building and management
- Sales and Marketing
- Strategic Visioning
- Operational Excellence
- Effective Decision Making
- Customer Focus
Certification
- Leading a Customer Focused Team
- Effective Supervision
- Creating & Keeping Customers
- Customer Service Delivery
- Coaching & Mentoring
- Organizational Restructuring
- Management Reporting with Microsoft Excel
Work Preference
Work Type
Full TimeWork Location
RemoteHybridOn-SiteImportant To Me
Career advancementCompany CultureWork-life balanceTimeline
CEO - Business Lifeline Ltd
04.2016 - Current
Divisional Manager Business Development - Chaguaramas Development Authority
06.2015 - 04.2016
Business Development Manager - Green Dot Ltd
02.2012 - 05.2015
Insurance Agent - Guardian Life of the Caribbean Ltd
11.2011 - 03.2012
Chief Cashier - Telecommunication Services of Trinidad & Tobago
09.1993 - 10.2010
Australian Institute of Business - MBA, Marketing
Australian Institute of Business - Post Graduate Certificate, Management
Australian Institute of Business - BBA, Marketing
- LLB, Law
CIMA - ,
Similar Profiles
John O. OlooJohn O. Oloo
Customer Service Representative, Government Serv at Philips Lifeline, Lifeline systemsCustomer Service Representative, Government Serv at Philips Lifeline, Lifeline systems
Diego MartinezDiego Martinez
Emergency Medical Technician at Lifeline AmbulancesEmergency Medical Technician at Lifeline Ambulances
Nicole HendersonNicole Henderson
In-Home Caregiver at Lifeline Companion ServicesIn-Home Caregiver at Lifeline Companion Services