Nicole Guy-Dunbar

Managed daily school operations, ensuring student supervision and safety.

Ensured a secure and tranquil educational setting.

Implemented school guidelines in accordance with national policy and Ministry of Education directives.

Shared school expectations and regulations with parents, staff, students, and stakeholders.

Formulating and ensuring consistency in implementing school expectations and regulations.

Discussing student behavior and developmental concerns with parents, teachers, and support staff.

Collaborated with internal and external stakeholders to address student behavior challenges.

Collaborated with stakeholders to create and implement preventative school discipline strategies.

Assisted students by working with Student Support Services and stakeholders on psycho-social challenges.

Partnered with external agencies to enhance community engagement.

• Promoted effective interaction and understanding between all stakeholders in the educational environment.
• Facilitated discussions with parents regarding academic achievements and behavioral challenges.
• Organized sessions to collect feedback and insights from employees.
• Evaluated academic data to detect growth opportunities and areas needing attention.
• Executed evaluations to measure the effectiveness of instructional strategies.
• Ensured accurate record-keeping to meet multi-level educational requirements.
• Managed scheduling and orientation processes.
• Trained teachers on effective teaching techniques, classroom management strategies, and behavior modification.
• Developed a culture of collaboration among staff members through regular meetings, workshops, and team-building activities.
• Collaborated with teachers to develop curriculum improvements, resulting in increased student engagement and achievement.
• Evaluated teacher performance through classroom observations, offering constructive feedback for improvement in instructional delivery methods.
• Monitored student behavior and enforced discipline policies.

• Cultivated professional development among department team members.
• Monitored advancement towards departmental objectives using established indicators.
• Created detailed policies and procedures to efficiently manage departmental risks.
• Developed and executed strategic plans for achieving departmental goals, leading to significant business growth.

Taught effective learning strategies to enhance academic performance.

• Navigated high-pressure environments skillfully, upholding professionalism while addressing disputes.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.

Delivered exceptional customer service by addressing needs and concerns. As clerical officer offered diverse clerical support to office team members, managed correspondence, answered telephone calls and tracked documentation.