Nicole Melville-Hoyte
Arima
Summary
Experienced Administrative Assistant with exceptional typing and data entry abilities and results-driven nature. Knowledgeable about logging daily information, researching variances and maintaining thorough records. Accuracy-driven, service-oriented and diligent about completing tasks with little supervision.
Overview
17
17
years of professional experience
Work History
Clerk to the Assistant Superintendent of Prisons,
Ministry Of National Security, Prison Division
01.2023 - Current
- Interacted with officers and members of the public by phone, email, or in-person to provide or receive information.
- Ensured confidentiality of sensitive documents through proper storage methods and restricted access control implementation.
- Routed business correspondence, documents, and messages to correct departments and staff members.
- Contributed to the success of projects by conducting thorough research and compiling relevant information for use by team members.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Edited and proofread documents for accuracy and completeness.
Baker
Ebenezer's Breads Cakes Pastries
05.2015 - 12.2023
- Catered for fundraising events and special functions
- Developed several marketing strategies to boost sales
- Designed visually appealing dishes that met customers' needs and interests
- Prepped ingredients and equipment to be used
- Supervised stock inventory and collection
- Maintained and organized a sanitized kitchen
- Serviced multiple customers daily
- Updated and maintained recipe inventory
- Managed a staff of over four members.
- Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.
- Maintained a safe work environment by strictly adhering to sanitation guidelines and addressing potential hazards promptly.
- Ensured product freshness by implementing proper storage techniques and regularly rotating stock.
- Managed customer service operations, including taking orders and resolving complaints.
- Consistently met deadlines for catering orders by effectively prioritizing tasks according to urgency.
- Demonstrated adaptability in adjusting recipes based on available ingredients or dietary restrictions upon request.
- Contributed to team success by training new employees on baking techniques, safety protocols, and equipment operation.
Prison Officer
Women's Prison
07.2021 - 02.2022
- Observed behavior of residents individually and in groups.
- Conducted routine and emergency head counts.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Interviewed inmates to obtain information and assess needs.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
Prison Officer
Transport Department
11.2009 - 06.2021
- Implemented and enforced all safety procedures
- Supervised the daily activities of inmates
- Maintained a safe and peaceful atmosphere by using early intervention tactics.
Prison Officer
Events Department
01.2007 - 10.2009
- Coordinated and successfully organized fundraisers, conferences, and luncheons
- Oversaw location logistics (permits, bar staff, and caterers set ups)
- Directed guest seating and décor placement
- Managed buffet lines
- Supervised a team of over ten members.
Education
Certificate in Social Sciences
UWI Roytec
Henry Street, Port Of Spain11.2024
Investigative Interview And Report Writing
Arthur Lok Jack Global School of Business
Max Richards Drive Uriah Butler Highway North West07.2024
Managerial Skills For The Executive Assistant
Arthur Lok Jack
Max Richards Drive Uriah Butler Highway North West04.2017
Minute Taking And Memo Writing
Arthur Lok Jack
Max Richards Drive Uriah Butler Highway North West04.2017
Certificate in Events Management - Meeting And Event Planning
Arthur Lok Jack Graduate School of Business
Max Richards Drive Uriah Butler Highway North West01.2014
Professional Certificate in Office Administration
School of Business And Computer Science Ltd.
Trincity, Trinidad And Tobago05.2011
Master Class in Trends and Planned Events -
Trinidad and Tobago Hospitality and Tourism Institute in collaboration with Queen Margaret University
01.2009
Skills
- Adaptive and creative
- Excellent customer service skills
- Recipe creation and conversation
- Time Management
- Leadership
- Stock Inventory
- MS Office
- Administrative Support
- Research
- Basic accounting
- Typing Speed
- Correspondence Writing
Accomplishments
Appreciation Letter from the Association of Caribbean Heads of Corrections and Prison Services (ACHCPS)
Timeline
Clerk to the Assistant Superintendent of Prisons,
Ministry Of National Security, Prison Division
01.2023 - Current
Prison Officer
Women's Prison
07.2021 - 02.2022
Baker
Ebenezer's Breads Cakes Pastries
05.2015 - 12.2023
Prison Officer
Transport Department
11.2009 - 06.2021
Prison Officer
Events Department
01.2007 - 10.2009
Certificate in Social Sciences
UWI Roytec
Investigative Interview And Report Writing
Arthur Lok Jack Global School of Business
Managerial Skills For The Executive Assistant
Arthur Lok Jack
Minute Taking And Memo Writing
Arthur Lok Jack
Certificate in Events Management - Meeting And Event Planning
Arthur Lok Jack Graduate School of Business
Professional Certificate in Office Administration
School of Business And Computer Science Ltd.
Master Class in Trends and Planned Events -
Trinidad and Tobago Hospitality and Tourism Institute in collaboration with Queen Margaret University
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