Dynamic and results-driven professional with extensive experience at Trinidad and Tobago Prison Service. Proven expertise in intelligence gathering and crew leadership, enhancing operational efficiency through innovative process improvements. Recognized for exceptional problem-solving abilities and fostering a collaborative environment, successfully mediating conflicts and promoting team development.
Hi, I’m
Nicole West-Thomas
Prison Officer II
Arima,Arima
Summary
Overview
30
years of professional experience
Work History
Trinidad and Tobago Prison Service
Officer in Charge Food Services
06.2021 - Current
Job overview
- Oversaw daily operations, ensuring smooth execution of tasks and timely completion of projects.
- Fostered a positive work environment by cultivating strong relationships among team members and promoting open communication channels.
- Improved overall unit efficiency by implementing streamlined processes and procedures.
- Conducted thorough risk assessments for various operational scenarios, ensuring safety and mission success.
- Maintained strict compliance with regulations, ensuring adherence to established policies and procedures.
- Implemented effective conflict resolution strategies, successfully mediating disputes between personnel while fostering professional growth opportunities for all parties involved.
- Enhanced team performance through consistent coaching and mentorship of junior personnel.
Trinidad and Tobago Prisons Service
Batch Officer in Charge
03.2014 - 03.2019
Job overview
- Oversaw daily operations, ensuring smooth execution of tasks and timely completion of projects.
- Fostered a positive work environment by cultivating strong relationships among team members and promoting open communication channels.
- Improved overall unit efficiency by implementing streamlined processes and procedures.
- Conducted thorough risk assessments for various operational scenarios, ensuring safety and mission success.
- Maintained strict compliance with regulations, ensuring adherence to established policies and procedures.
- Implemented effective conflict resolution strategies, successfully mediating disputes between personnel while fostering professional growth opportunities for all parties involved.
- Championed change initiatives by embracing innovation and promoting a culture of continuous improvement.
- Enhanced team performance through consistent coaching and mentorship of junior personnel.
- Handled administrative requirements, maintained records and submitted operational reports.
- Led team in developing strategic plans to meet operational objectives.
- Prepared and delivered investigative reports and briefings.
Trinidad and Tobago Prison Service
Main Prison Officer
12.1994 - 12.2002
Job overview
- Streamlined documentation processes for increased efficiency in reporting incidents or updating inmate records.
- Maintained order within the facility by enforcing rules, regulations, and disciplinary actions consistently.
- Protected inmate rights by ensuring fair treatment according to established guidelines and regulations.
- Ensured prison security by conducting regular cell searches and maintaining strict adherence to safety protocols.
- Conducted thorough investigations into allegations of misconduct or policy violations within the facility.
- Utilized problem-solving skills to address inmate grievances, resolving issues and ensuring a fair resolution for all parties involved.
- Supervised daily activities of inmates, promoting structure and routine while minimizing potential conflicts.
Education
Trinidad And Tobago Prison Service
Developmental
University Overview
Trinidad And Tobago Hospitality Ans Tourism InstitChagauramas
Diploma from Culinary
11.2003
University Overview
Skills
Intelligence gathering
Timeline
Officer in Charge Food Services
Trinidad and Tobago Prison Service
06.2021 - Current
Batch Officer in Charge
Trinidad and Tobago Prisons Service
03.2014 - 03.2019
Main Prison Officer
Trinidad and Tobago Prison Service
12.1994 - 12.2002
Trinidad And Tobago Prison Service
Developmental
Trinidad And Tobago Hospitality Ans Tourism Instit
Diploma from Culinary
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