NICOLE S. ANDREWS
MARACAS, JOSEPH
Summary
A professional offering more than 20 years of leadership, communication, administrative, and new business development competencies, which include the areas of Employee Engagement, Client Communication Satisfaction, training and development expertise, organizational skills and executive support. Self-directed and motivated individual eager to utilize knowledge, to learn and enhance existing competencies.
A highly effective and persuasive communicator with highly developed presentation skills. Versed in Microsoft Applications. A dedicated, willing team player, open to new challenges. Organized and efficient Administrative Manager/ QA/ QC supporting corporate level officers and senior management personnel with demonstrated expertise in financial and operational leadership. Adroit professional exemplifies multidisciplinary managerial skill in process, procedure and policy improvement initiatives. Accomplished in workflow optimization techniques implementation which increase productivity, reduce labor and maintain business integrity and quality of service.
Overview
34
34
years of professional experience
Work History
Administrative Manager/ QA
Miguel Mechanical Services Limited
03.2010 - Current
- Communicated corporate objectives to various divisions to meet deadlines and adhere to company budgets.
- Developed internal requirements and standards to minimize regulatory risks and liability across programs.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Coordinated office events, seminars and meetings for staff and clients.
- Analyzed and solved multi-faceted problems that effected executive leaders and business initiatives.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Created reports, presentations and other materials for executive staff.
- Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships.
Project Administrative Assistant
04.2007 - 02.2010
- N Develop and monitor the performance of cross craft training matrices into programs to achieve departmental integration among technical personnel to provide support for Clients such as bpTT, SHELL and EOG n Manage day to day operations for technical support personnel to support and attain the goal of being an effective service provider
- Interact with stakeholders representatives and management teams to maintain open lines of communication with a significant level of reliability, efficiency and effectiveness to cultivate strong professional relationships
- N Prepare and distribute ALL Organizational communiqué to internal and external stakeholders through various channels of communication n Prepare and produce presentations of Organizational capabilities for Clients
- Monitor various media sources to identify and select for review appropriate training programs, seminars, conferences, tender packages relevant to the Organizations strategic growth path n Review proposals submitted for corporate support and present deserving candidate options with appropriate measure to attain objectives for management approval n Perform financial activities including customer invoicing, cost control, file management and management reports with annual income in excess of 20 million TTD n Develop new business opportunities and identify potential new customers, preparing bids and negotiation through documentation for award of contracts n Implement and ongoing administration of Company Employee Benefits Programme
Trained Teacher
Ministry of Education
01.1991 - 01.2006
- Cayman Islands
- Bahamas
- Trinidad and Tobago n Prepared, planned and developed curriculum for various subject areas n Implemented and managed the effective use of computers in the classroom environment n Wrote, produced and trained students to participate in live broadcast activities n Planned, developed and taught lessons to develop subject areas in the curriculum n Assessed the stages of development attained by students n Organized and produced fund raising and extra curricular activities n Implemented hurricane disaster measures within the immediate environment n Acted as a liaison and maintained open lines of communication among shareholders in the educational process with a significant level of effectiveness
Supervisor/Customer Service Representative
Sears, Canada Ltd
01.1989 - 01.1991
- N Coordinated activities between the various personnel to effectively manage the level of service available n Demonstrated administrative expertise in phone and personal reception
- Answered a high volume of incoming calls and was considered an action-oriented, friendly and reliable source of information, with sound follow-through capabilities n Provided document management and administrative support for the project
Education
for Quality Quality Management- Certified Manager of Quality/ Organizational Excellence -
2015
MA - Mass Communications
2014
Diploma - Project Management
2009
Certificate in Maintenance Management (Planning & Scheduling) - undefined
2007
Teachers Diploma - undefined
1997
BA History - undefined
1995
Skills
- Communication and interpersonal skills
- Critical thinking and solution oriented
- Proficient in
- Microsoft Office Suite
- Time management
- Policy review and implementation
- Regulatory Requirements
- Policy and Procedure Modification
- Negotiation and Conflict Resolution
Timeline
Administrative Manager/ QA - Miguel Mechanical Services Limited
03.2010 - Current
Project Administrative Assistant -
04.2007 - 02.2010
Trained Teacher - Ministry of Education
01.1991 - 01.2006
Supervisor/Customer Service Representative - Sears, Canada Ltd
01.1989 - 01.1991
Society - for Quality
Quality Management- Certified Manager of Quality/ Organizational Excellence,
University of Leicester - MA, Mass Communications
- Diploma, Project Management
Clemson University Professional Education - Certificate in Maintenance Management (Planning & Scheduling),
Valsayn Teachers’ College - Teachers Diploma,
University of the West Indies - BA History,
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