Nicolette Hughes
Tunapuna
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of a team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
12
12
years of professional experience
Work History
Business Operations Assistant 1
Ministry of Education
Tunapuna
02.2022 - Current
- Maintains file register and filing system in keeping with established system and procedures
- Receives, records, sorts, and routes incoming and outgoing correspondence and other documents
- Prepares Punctuality and Regularity Reports for staff members
- Maintains leave register for staff members
- Maintains Performance Management Appraisal Process/System registers
- Provides Secretarial Service (e.g Typing)
- Orders, issues, and maintains inventory of supplies and equipment
- Files memoranda, letters, reports, and other documents
- Generates a wide variety of documents such as letters, memoranda, minutes, reports, and spreadsheets utilizing appropriate software
- Attends to queries and ascertains the business of callers and visitors and guides them accordingly
- Operates standard office equipment such as photocopiers; scanners, facsimile machine and binders
- Provides Clerical Services at various offices/schools during school vacation
- Performs other related duties assigned
Customer Service Representative
Agricola Credit Union
Tunapuna, Trinidad And Tobago
09.2021 - 01.2022
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints promptly.
- Performed administrative tasks such as filing paperwork, updating databases, and generating reports.
- Developed strong relationships with customers by providing personalized assistance and support.
- Provides information on accounts as requested
- Performs daily Teller Posting and Balancing functions.
- Files signature cards, reports, and other relevant documents while ensuring that the filing system is properly maintained and secured where necessary
- Batches and scans Branch clearings’ items (cheques) for uploading to the Payments Processing Centre (PPC) and packages within established timeframes as rostered.
- Responds to customers’ requests, inquiries, incoming and outgoing calls, both local and foreign, in a courteous and timely manner consistent with operating standards and escalation to Supervisor/Manager where necessary
- Completes special projects and other related activities as assigned by the Supervisor/Manager
- Process new member application
- Assist members with queries over the counter and telephone.
- Update payroll deduction from salary deduction form.
- Report any maintenance issues at the premises and any malfunctioning of office equipment to the manager.
- Maintained detailed records of customer interactions, transactions, and comments for future reference.
Junior Operations Agent
iQor Trinidad - Barataria and Ministry of Finance Valuation Division
01.2017 - 01.2018
- Tasked with marketing various products to customers
- Sold, scheduled and reschedule service products appointment for the customer
- Briefed customers on current marketing products
- Updated customer information on the system
- Engaged in professional communication with customers to dissipate conflict and provide an optimum customer care experience
- Handled both inbound and outbound calls in order to facilitate customers
- Operate specific systems on the computer to market, refund or replace purchases made by the customer
- Followed up on replacements or refunds to the customers
- Communicated with customers daily on the progress of their products
- Collected customer feedback and recommended procedural or product changes to enhance future service delivery
- Ensured customers were aware of all packages and any retail options available
- Upheld privacy and security requirements established by the company regulatory agencies.
Customer Service Representative
National Insurance Board Wrightson Road
08.2013 - 12.2013
- Documented sensitive customer cheque information into the computer system
- Engaged with inputting and filing receipts
- Abled in operating personal computers, photocopying machines and printer.
Customer Service Representative
Häagen-Dazs Maraval Road
06.2012 - 12.2012
- Ensured that all of our products are served to the customers, as outlined, in the Service Champion’s Training Handbook
- Learn all operating systems, products, flavors, and standards outlined in the Service Champion’s Training Handbook, with an added emphasis on ergonomics and safety for scooping and other work functions
- Ensured that all the products were fresh and served in an effective manner
- Greeted customers in a warm and friendly manner
- Actively listened to customers on their preferred choice, as well as recommended any assistance where necessary
- Conducted daily walk around and checks on customers to ensure all was well
- Ensured customer satisfaction with friendly, timely service and proper product handling
- Ensured that all opening and closing procedures are followed and executed in a timely manner
Education
8 CAPE UNITS 1 and 2 -
01.2013
7 CXC UNITS -
01.2011
Skills
- Ensure customers are updated on any new packages available
- Active Listening
- Maintained excellent rapport with customers
- Office equipment proficient
- Problem-solving and filing abilities
- Ability to multitask in a fast-paced environment
- Superior customer service skills
- Great oral and written communication
- Time management skills
- Issued receipts for payments
- Filed and archived invoices
- Input daily sensitive cheque information into the computer system
References
Stanley Mahase - 747 - 8655
Dylon Smith - 341-8670
Timeline
Business Operations Assistant 1
Ministry of Education
02.2022 - Current
Customer Service Representative
Agricola Credit Union
09.2021 - 01.2022
Junior Operations Agent
iQor Trinidad - Barataria and Ministry of Finance Valuation Division
01.2017 - 01.2018
Customer Service Representative
National Insurance Board Wrightson Road
08.2013 - 12.2013
Customer Service Representative
Häagen-Dazs Maraval Road
06.2012 - 12.2012
8 CAPE UNITS 1 and 2 -
7 CXC UNITS -
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