Nigel Rodriguez
Tunapuna
Summary
Veteran Systems Engineer versed in developing solutions for mission-critical needs. Specializes in deploying systems within ongoing operations while causing minimal disruptions. Committed to verifying compatibility, required operational thresholds and budgetary compliance of developed products.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Information Systems Engineer
Home Construction Limited
01.2018 - Current
- Implemented IT infrastructure upgrades, ensuring minimal downtime during the transition process.
- Improved system performance by identifying and resolving technical issues in a timely manner.
- Delivered helpdesk service and support to customers.
- Completed software updates and assessed security patches for optimized computer use.
- Collaborated with cross-functional teams to successfully complete complex projects on time and within budget constraints.
- Evaluated new tools and technologies for possible integration into existing infrastructure environments.
- Documented system configuration, mapping and processes.
- Led training sessions for junior team members, promoting professional growth and knowledge sharing within the department.
- Collaborated with executive team to define business requirements and systems goals.
- Supported system users, educating employees on troubleshooting and problem-solving protocols.
- Analyzed system requirements, developing tailored solutions that met or exceeded client expectations.
- Researched software and systems products to determine purchase recommendations.
- Suggested system updates or changes after conduct in-depth technical reviews.
- Optimized server efficiency through virtualization techniques and capacity planning.
- Conducted end-user reviews for modified and new systems.
- Proposed technical feasibility solutions for new system designs and suggested options for performance improvement of technical components.
- Maintained up-to-date knowledge of emerging technologies, incorporating innovative solutions into existing systems when appropriate.
- Integrated database and backup servers into enterprise systems.
- Assisted employees with resolving network problems at remote locations.
- Coordinated with stakeholders throughout all stages of the project lifecycle from inception to completion.
- Monitored system health using various performance metrics, quickly addressing any potential bottlenecks or resource limitations.
- Maintained stability, integrity and efficient operation of information systems supporting organizational functions.
- Analyzed security logs to determine and alleviate network threats.
- Optimized networked software and operating systems by applying updates and patches.
- Developed custom software solutions for various business needs, resulting in improved productivity.
- Created flowcharts, diagrams and other documentation.
- Contributed towards continuous improvement initiatives aimed at streamlining internal processes and enhancing overall service delivery quality.
- Streamlined troubleshooting processes to improve system support and enhance communication between support team and end-users.
- Streamlined troubleshooting processes by creating comprehensive documentation to guide support teams.
- Reduced operational costs by automating repetitive tasks using scripting languages such as PowerShell or Python.
- Managed multiple vendor relationships, negotiating contracts to secure cost-effective hardware and software solutions.
- Implemented networking and server changes to meet client budgets and needs.
- Designed high availability strategies to minimize downtime during critical systems outages or disasters recovery scenarios.
- Enhanced network security by implementing encryption measures and conducting regular vulnerability assessments.
- Coordinated with stakeholders to gather requirements, ensuring solutions aligned with business goals.
- Streamlined communication between IT and other departments, improving project coordination and outcomes.
- Customized software solutions to meet unique business needs, increasing user satisfaction.
- Optimized system performance, conducting thorough analysis and implementing strategic upgrades.
- Reduced system downtime significantly with proactive maintenance and rapid response to issues.
- Contributed to strategic planning sessions, offering insights from systems engineering perspective to guide company technology decisions.
- Developed comprehensive documentation for system configurations and procedures, boosting efficiency in troubleshooting.
- Designed and implemented robust backup strategies, safeguarding critical data against loss.
- Led cross-functional teams for major system upgrades, ensuring minimal disruption to operations.
- Facilitated seamless migration to cloud-based solutions, enhancing scalability and access.
- Optimized resource allocation, applying project management principles to IT operations.
- Improved security posture with deployment of advanced encryption and firewall technologies.
- Achieved significant cost savings by negotiating with vendors for better rates on software licenses.
Information Systems Technician
Home Construction Limited
01.2014 - 12.2018
- Led troubleshooting efforts for complex technical issues, resulting in faster resolution times for end users.
- Developed and maintained strong client relationships to deliver exceptional customer service and problem resolution.
- Streamlined helpdesk processes, enhancing end-user satisfaction rates while reducing response times for support requests.
- Fostered a culture of continuous improvement within the IT department through ongoing evaluation of workflows, procedures, and technology utilization.
- Managed the deployment of critical software updates, ensuring minimal disruption to daily operations.
- Optimized network efficiency by monitoring system performance and proactively addressing potential issues.
- Installed, modified, and repaired software and hardware to resolve technical issues.
- Compiled and accurately entered data for each customer encounter to record in system.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Liaised between management, sales team, development team and client to address any concerns or issues.
- Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
- Streamlined company operations through the installation and configuration of new software applications.
- Facilitated smooth communication between departments by maintaining a reliable email server environment.
- Used ticketing systems to manage and process support actions and requests.
Education
Bachelor of Science - Information Technology
CTS College of Business And Computer Science Ltd
120 Southern Main Rd, Montrose, Chaguanas05.2021
Skills
- System Troubleshooting
- Technical Analysis
- Network infrastructure administration
- Data Analysis
- Disaster Recovery
- Network Security
- Root Cause Analysis
- Firewalls
- Integration readiness analysis
- Software requirement analysis
- Microsoft Exchange
- Cloud Computing
- Virtualization Technologies
- Upgrade Path Design
- Systems Analysis
- Network Architecture
- Requirements Gathering
- Hardware integration
- Performance Tuning
- Information Security
- Documentation Protocol Design
Certification
- Certified Associate in Project Management (CAPM) - May 2024
Timeline
Information Systems Engineer
Home Construction Limited
01.2018 - Current
Information Systems Technician
Home Construction Limited
01.2014 - 12.2018
Bachelor of Science - Information Technology
CTS College of Business And Computer Science Ltd
- Certified Associate in Project Management (CAPM) - May 2024
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