NIGEL A. BAPTISTE
Senior Receivables Specialist
St. Augustine
Summary
Results-driven Senior Credit Relations Officer with over 22 years of proven success managing credit portfolios, strengthening client relationships, and consistently exceeding performance targets. Skilled in credit evaluation, risk mitigation, and team leadership, with a strong focus on compliance and customer satisfaction.
Overview
23
23
years of professional experience
Work History
CREDIT RELATIONS OFFICER
PBS TECHNOLOGIES
04.2002 - Current
- Analyzed customer's financial statements using comparative analysis, to maximize payment for the creditor by working with the organization.
- Performed credit investigation on existing accounts and performed Z-Score on financial statement data for potential credit limit increases.
- Meet weekly with Credit Manager, sales and the director of finance on resolution of past due accounts and credit issues.
- Minimized bad debt through implementation of department credit policy; evaluated financial statements and customers payment history.
- Contacted customers regarding past due accounts and negotiated payment plans.
- Analyzed financial statements to compile reports and offer opinions regarding financial strength and credit worthiness of customers.
- Assisted the Credit Manager with the establishment of new accounts, collection of past due accounts and maintenance of credit files.
SHOWROOM/SALES MANAGER
DOCKYARD ELECTRICS LTD.
07.2001 - 07.2002
- Company Overview: (MARINE CHANDLERY)
- Local & international ordering & purchasing
- In store promotions.
- Stock control & pricing
- Customer sales
- Service and delivery.
- (MARINE CHANDLERY)
SALES CLERK
BLARE ELECTRICAL LTD
01.1999 - 07.2001
- Stock control & pricing
- Customer sales
- Service and delivery.
OFFICE ASSISTANT
ISLAND TECHNOLOGY LTD.
09.1995 - 12.1998
- Purchasing
- Payroll
- Time Keeping
- Driver
Education
PRIVATE BAILIFF - LAW
The Office of The Attorney General T&T
Government Plaza, Port Of Spain06-2025
CERTIFICATE - Essentials of Social Media Marketing
EAST PORT OF SPAIN DEVELOPMENT COMPANY
01.2022
CERTIFICATE - Customer Service (External and Internal)
SERVICE QUALITY INSTITUTE
01.2009
CERTIFICATE - Effective Credit Management
SCHOOL OF BUISNESS AND COMPUTER SCIENCE
01.2005
CXC - English, Mathematics, Social Studies, Principles of Business, Principles of Accounts
ST FRANCIS BOYS SECONDARY SCHOOL
BELMONT01.1991
Skills
- Risk assessment
- Reporting and documentation
- Team collaboration
- Mediation techniques
- Stakeholder management
- Problem-solving abilities
- Team building
- Performance management
- Financial analysis
- Teamwork and collaboration
- Time management
- Conflict resolution
- Cross-functional team leadership
References
- Constable Mathew Burke, police officer - CID, 775-9998
- Angel Coombs, credit coordinator, PBS Technologies, 479-3862
- Lindsay Young, CEO of Island Technology, 621-5303
Affiliations
- Billiards, Snooker
- Hiking
- Youth Leader
References
References available upon request.
Timeline
CREDIT RELATIONS OFFICER
PBS TECHNOLOGIES
04.2002 - Current
SHOWROOM/SALES MANAGER
DOCKYARD ELECTRICS LTD.
07.2001 - 07.2002
SALES CLERK
BLARE ELECTRICAL LTD
01.1999 - 07.2001
OFFICE ASSISTANT
ISLAND TECHNOLOGY LTD.
09.1995 - 12.1998
PRIVATE BAILIFF - LAW
The Office of The Attorney General T&T
CERTIFICATE - Essentials of Social Media Marketing
EAST PORT OF SPAIN DEVELOPMENT COMPANY
CERTIFICATE - Customer Service (External and Internal)
SERVICE QUALITY INSTITUTE
CERTIFICATE - Effective Credit Management
SCHOOL OF BUISNESS AND COMPUTER SCIENCE
CXC - English, Mathematics, Social Studies, Principles of Business, Principles of Accounts
ST FRANCIS BOYS SECONDARY SCHOOL