Summary
Overview
Work History
Education
Skills
Timeline
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NIKKEI WILLIAMS-HARRIS

Summary

Professional sales specialist prepared for demands of sales support roles. Proven ability to streamline sales processes and enhance customer satisfaction. Known for effective teamwork and adaptability in dynamic environments. Skilled in CRM systems and customer relationship management.


Results-driven professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.

Overview

7
7
years of professional experience

Work History

Client and Sales Support Representative

American Airlines
05.2021 - Current
  • Delivered prompt service to prioritize customer needs.
  • Handled escalated concerns from other representatives, leading to successful resolution and increased client satisfaction levels.
  • Streamlined resolution process for common issues, resulting in faster response times and improved customer feedback.
  • Improved first-contact resolution rate with thorough understanding of company policies, products, and services.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries through chat support.
  • Maintained up-to-date knowledge of product and service changes.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Achieved high levels of customer satisfaction by consistently meeting or exceeding response time targets.
  • Trained new personnel regarding company operations, policies and services.

Administrative Assistant

Guardian Group
10.2017 - 05.2021
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Education

Diploma - Business Management And Technology

University of The West Indies
St. Augustine
08-2017

Skills

  • Persuasion techniques
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Time management
  • Multitasking Abilities
  • Task prioritization
  • Conflict resolution
  • Calm and professional under pressure
  • Computer skills
  • Managing operations and efficiency
  • Process improvement

Timeline

Client and Sales Support Representative

American Airlines
05.2021 - Current

Administrative Assistant

Guardian Group
10.2017 - 05.2021

Diploma - Business Management And Technology

University of The West Indies

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NIKKEI WILLIAMS-HARRIS