Open To Work
Nisa Baksh
San Fernando
Work Preference
Summary
Experienced with dental office management, focusing on improving operational efficiency and patient satisfaction. Utilizes strong organizational skills and comprehensive knowledge of dental office procedures. Track record of fostering collaborative team environment and ensuring high-quality patient care.
Overview
21
21
years of professional experience
Work History
Dental Office Manager
Valsayn Dental Clinic Ltd
San-Fernando
05.2008 - 09.2018
- Prepared insurance claim forms, and outline pricing details for procedures and services.
- Effectively resolved patient concerns or complaints, maintaining excellent client relations and promoting ongoing customer loyalty.
- Boosted dental practice revenue by diligently following up on outstanding payments by identifying areas for improvement, and implementing necessary changes for increased productivity.
- Maintained a professional and welcoming atmosphere, fostering strong relationships with patients and encouraging referrals.
- Management of patient in flow and out flow
- Implemented strict infection control protocols to safeguard the health and safety of patients and employees alike.
- Developed and enforced office policies to maintain high standards of patient care and confidentiality.
- Reduced appointment cancellations and no-shows with proactive reminder and follow-up system.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Placed orders of dental supplies.
- Maintain medical records as well as correspondence flies.
Pharmacy Assistant
South West Regional Health Authority
San Fernando
11.2003 - 05.2007
- Assisted pharmacists in prescription processing, ensuring accuracy and compliance with pharmaceutical regulations.
- Maintained inventory levels, coordinating orders and restocking medications efficiently.
- Demonstrated professionalism and empathy when handling sensitive patient situations, preserving confidentiality at all times.
- Assisted pharmacists in maintaining a well-organized and clean pharmacy environment for optimal workflow.
- Received deliveries of medication shipments, verifying contents against invoices while adhering to proper storage protocols.
- Assisted pharmacy staff with preparing medications and filling orders.
- Supported inventory management, ensuring proper stock levels and expiration date monitoring for medication safety.
- Counted and labeled prescriptions with correct item and quantity.
Daily- Rate Checker
Ministry of Health
Port Of Spain, Trinidad And Tobago
05.2003 - 09.2003
- Implemented process accuracy in data entry and record management.
- Visited various hospitals to calculate increments
Sales Manager
ACME Upholstery Center
San Fernando, Trinidad And Tobago
12.1998 - 08.2000
- Fostered relationships with key clients, enhancing customer satisfaction and loyalty.
- Managed cash register operations, ensuring accurate transactions and streamlined checkout process.
- Monitored stock levels, facilitating timely reordering to prevent product shortages.
- Assisted with seasonal markdowns, updating price tags promptly to reflect current promotions or clearance items.
- Assisted with inventory management and product organization to enhance store efficiency.
- Provided customer service support, addressing inquiries and resolving issues promptly.
Intern in Human Resources Department
San Fernando City Corporation
San Fernando, Trinidad And Tobago
04.1997 - 06.1997
- Collaborated with team members to organize employee engagement activities, enhancing workplace culture and morale.
- Organized crucial personnel records to ensure easy access for HR department members, maintaining strict confidentiality protocols.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Answered phone and performed clerical duties to assist human resources department.
Education
BBA - Marketing
Anglia Ruskin University Via SAM
St. Augustine 10-2009
Associate of Arts - Marketing
College of Science Technology Applied Art of Trinidad
Champ Fluers11-2002
Certificate - General Management
Royal Bank Institute of Business Technology
Port Of Spain, Trinidad And Tobago07-2000
Certificate - Administrative Assistant
Royal Bank Institute of Business Technology
San Fernando, Trinidad And Tobago03-1999
Skills
- Skilled in organizing schedules
- Administrative support
- Medical records management
- Task delegation
Timeline
Dental Office Manager
Valsayn Dental Clinic Ltd
05.2008 - 09.2018
Pharmacy Assistant
South West Regional Health Authority
11.2003 - 05.2007
Daily- Rate Checker
Ministry of Health
05.2003 - 09.2003
Sales Manager
ACME Upholstery Center
12.1998 - 08.2000
Intern in Human Resources Department
San Fernando City Corporation
04.1997 - 06.1997
BBA - Marketing
Anglia Ruskin University Via SAM
Associate of Arts - Marketing
College of Science Technology Applied Art of Trinidad
Certificate - General Management
Royal Bank Institute of Business Technology
Certificate - Administrative Assistant
Royal Bank Institute of Business Technology