Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Accomplishments
References
Timeline
Generic

Nizam Baksh

Port Of Spain

Summary

Proven leader and efficient problem-solver, adept in database management and personnel management, with a track record of enhancing operational efficiency at Trinidad and Tobago Electricity Commission (T&TEC). Skilled in fostering relationships and streamlining processes, achieving significant improvements in productivity and cost reduction.

Overview

30
30
years of professional experience

Work History

Administrative Officer

Trinidad and Tobago Electricity Commission (T&TEC)
Port Of Spain, Trinidad And Tobago
08.2021 - 12.2022
  • Received and distributed mail, letters and packages.
  • Directed and oversaw office personnel activities.
  • Answered phones and routed voicemails to respective employees.
  • Greeted guests and vendors to assist in navigating space.
  • Planned staff and training meetings and scheduled conference rooms.
  • Assisted in the preparation of budgets by collecting data and inputting information into spreadsheets.
  • Performed data entry tasks including entering financial transactions into the company's accounting system.
  • Provided administrative support to department staff including typing letters and reports; preparing mailings; photocopying; collating; faxing; scanning documents.
  • Answered incoming calls promptly and professionally; provided callers with accurate information or directed them to appropriate departments and personnel when necessary.
  • Answered phone calls and emails to provide information, resulting in effective business correspondence.
  • Maintained positive working relationship with fellow staff and management.
  • Assisted with set up for social events and food deliveries.
  • Managed calendars to ensure efficient use of time; scheduled appointments as needed.
  • Prepared and distributed agendas, minutes, presentations and other related materials for meetings.
  • Reviewed and approved vendor invoices.
  • Ensured compliance with all organizational policies and procedures relating to administrative operations.
  • Proofread content for typo-free emails and documentation.
  • Automated office operations, managing internal communications, correspondence, record tracking and data analysis.
  • Provided HR administrative assistance to management team.
  • Developed administrative team to support corporate growth and objectives.
  • Directed customer inquiries to appropriate department personnel.
  • Organized and maintained filing systems for confidential documents, correspondence, and reports.
  • Monitored office services mailbox for business support needs and requests.
  • Maintained inventory of office supplies ensuring stock levels are sufficient for daily operations.
  • Monitored email accounts regularly and responded appropriately within established timeframes.
  • Developed and implemented administrative procedures to improve operational efficiency.
  • Coordinated and scheduled meetings, including room reservations, catering, and technical setup, for seamless execution.
  • Compiled daily activity logs and updated records with pertinent information on a regular basis.
  • Maintained front desk to provide positive first impression.
  • Reserved and managed meeting room availability.
  • Stocked inventory and ordered office and kitchen supplies.
  • Sorted incoming mail for distribution to appropriate personnel.
  • Processed invoices and payments using accounting software programs such as QuickBooks or Microsoft Dynamics GP.
  • Handled incoming calls and directed callers to appropriate department or employee.
  • Participated in credit and collections activities.
  • Assisted in compiling monthly expense reports.
  • Answered phone inquiries, directed calls and took messages.
  • Offered reception coverage to relieve staff during absences or breaks.
  • Assisted organizational efforts by filing, entering data and answering phones.
  • Managed daily office operations and maintained office supplies inventory, ensuring efficient workplace functionality.
  • Developed new filing systems to improve accuracy of document retrieval processes.
  • Coordinated travel arrangements, including flights, hotels, car rental reservations, and ground transportation.
  • Provided assistance with special projects as assigned by management team members.
  • Performed accounting or financial analysis.
  • Encouraged and improved cross-department internal communication.
  • Negotiated contracts with vendors, securing favorable terms and cost savings.
  • Coordinated support to facilitate general office operations.
  • Scheduled service and changed and ordered toner to keep printers and copiers functioning.
  • Handled incoming and outgoing correspondence, including email, mail, and package deliveries, ensuring timely distribution.
  • Compiled data for statistical analysis and reporting purposes.
  • Greeted visitors warmly upon arrival at office reception area.
  • Supported senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
  • Developed and implemented filing systems, both digital and physical, improving document organization and retrieval efficiency.
  • Monitored office inventory to maintain supply levels.
  • Conducted routine maintenance and repairs on mechanical systems and industrial equipment.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Identified needs of customers promptly and efficiently.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Managed inventory and supplies to ensure materials were available when needed.
  • Managed household errands and other essential duties.
  • Conducted testing of software and systems to ensure quality and reliability.
  • Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
  • Recognized by management for providing exceptional customer service.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Updated and maintained databases with current information.
  • Maintained updated knowledge through continuing education and advanced training.
  • Utilized various software and tools to streamline processes and optimize performance.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Achieved cost-savings by developing functional solutions to problems.
  • Worked effectively in team environments to make the workplace more productive.

Quality Assurance Officer

Trinidad and Tobago Electricity Commission (T&TEC)
Port Of Spain, Trinidad And Tobago
01.2015 - 07.2021
  • Identified and troubleshot equipment problems.
  • Investigated customer complaints regarding product quality and ensured corrective action was taken promptly.
  • Updated and maintained documentation related to quality assurance processes, procedures, and reports to ensure regulatory compliance.
  • Established quality metrics and benchmarks to measure performance and guide strategic decision-making.
  • Conducted risk assessments and validation activities to mitigate potential quality and compliance risks.
  • Fielded customer complaints and rectified service issues.
  • Coordinated with production and development teams to integrate quality assurance measures into all phases of product lifecycle.
  • Analyzed issues and recommended corrective actions to improve final results.
  • Established product specifications and quality assurance practices.
  • Trained employees in proper equipment use and product testing procedures.
  • Inspected, removed and replaced malfunctioning equipment and tools to minimize workflow disruptions.
  • Reviewed documentation such as work instructions, test protocols, reports. to verify accuracy and completeness prior to release.
  • Analyzed quality control data to identify trends, root causes of issues, and areas for improvement in processes and product quality.
  • Prepared detailed reports detailing findings from inspections or tests conducted on products or components.
  • Maintained lab cleanliness and safety standards.
  • Interpreted test results, compared to specifications and control limits and recommended data for release.
  • Ensured that employees are properly trained in safe working practices and adhere to established procedures.
  • Maintained up-to-date knowledge of company and federal regulations to drive product quality, consistency and compliance.
  • Managed customer complaints and non-conformance issues, ensuring swift resolutions and maintaining high levels of customer satisfaction.
  • Researched issues and implemented quality assurance plans to correct problems.
  • Led cross-functional teams in conducting detailed product audits, identifying quality issues and ensuring compliance with specifications.
  • Reviewed current standards and policies.
  • Utilized statistical process control (SPC) and other quality tools to monitor process capability and product consistency.
  • Collaborated with R&D teams to establish quality criteria for new products, ensuring design for quality and manufacturability.
  • Compiled laboratory test data and performed analyses.
  • Identified root causes of any defects found during inspections or testing activities.
  • Trained and mentored project leaders to drive culture change toward total quality mindset across production continuum.
  • Troubleshot product issues and fixed problems.
  • Performed quality control inspections at customer sites to determine alignment with safety regulations.
  • Conducted routine and non-routine analyses of in-process materials or stability samples.
  • Negotiated with suppliers and vendors to improve product quality, reduce costs, and ensure timely delivery of materials.
  • Issued corrective actions when necessary following non-conformance investigations or audit findings.
  • Provided assistance during customer audits and inspections at the organization's premises.
  • Managed supplier key performance indicators and checked materials for compliance with specifications.
  • Performed internal laboratory tests on raw materials and finished products to assess their suitability for use.
  • Identified problematic areas deviated from quality standards and recommended corrective actions.
  • Led sustainability initiatives within the quality department, focusing on waste reduction and improving environmental impact.
  • Trained other analysts to perform laboratory procedures and assays.
  • Investigated or reported questionable test results.
  • Worked closely with external agencies such as government regulators or third party auditors during inspections and audits.
  • Outlined remediation plans to standardize results to meet compliance regulations.
  • Trained professionals and professionals in quality assurance methods and techniques onsite and remotely.
  • Identified needed resources and aligned with project milestones, deliverables, and prioritization for viable production planning.
  • Trained and mentored quality assurance staff, enhancing their skills and knowledge in quality standards and best practices.
  • Monitored testing procedures to meet established item specifications, standard test methods or protocols.
  • Supervised and guided inspectors, technicians, and other staff.
  • Provided technical guidance and support to other departments on quality assurance related matters.
  • Received and inspected raw materials.
  • Managed continuous improvement strategies to improve manufacturing margins and reduce costs.
  • Compiled data on quality issues and vulnerabilities and reported findings with suggestions for improvement.
  • Maintained records of inspection results, test data, non-conformance reports. for review by management team members as needed.
  • Monitored compliance with established policies, procedures, and regulations.
  • Established procedures and quality standards.
  • Established and accomplished goals for improvements in profits, quality and delivery.
  • Directed the preparation and execution of internal and external audits, achieving compliance with ISO standards and other regulatory bodies.
  • Kept records of quality reports and statistical reviews.
  • Completed various financial and quality audits for different departments.
  • Evaluated suppliers' performance against set criteria to ensure they comply with relevant regulatory requirements.
  • Assisted in the development of training materials related to quality assurance policies and procedures.
  • Fostered a culture of quality across the organization by promoting awareness and understanding of quality standards and their importance.
  • Facilitated regular quality reviews with senior management, providing insights and recommendations for quality improvement.
  • Analyzed data from production processes to identify areas of improvement in the manufacturing process.
  • Implemented corrective and preventive action (CAPA) systems, significantly reducing defect rates and improving product reliability.
  • Participated in technical trainings and workshops to improve skills set and boost overall knowledge.
  • Participated in design reviews of new products and processes prior to implementation.
  • Conducted regular audits to ensure product quality and safety.
  • Developed and implemented comprehensive quality assurance policies and procedures to meet industry standards and regulatory requirements.
  • Created, edited, and updated project manuals and technical documentation used by entire QA team.
  • Monitored product trends and suggested changes.
  • Advised management on changes needed in order to improve existing processes or develop new ones.
  • Completed data capture forms, equipment logbooks or inventory forms to support testing procedures.
  • Provided recommendations for cost savings in the manufacturing process through improved quality control measures.
  • Identified quality problems and recommended solutions.
  • Calibrated, validated or maintained laboratory equipment.
  • Performed supplier visits as part of the supplier evaluation process.
  • Oversaw supplier quality assurance programs, including audits and performance evaluations, to ensure adherence to company standards.
  • Represented the quality assurance department in cross-departmental meetings, contributing to strategic planning and operational efficiency.

Senior Supervisor

Trinidad and Tobago Electricity Commission (T&TEC)
Port Of Spain, Trinidad And Tobago
01.2012 - 12.2014
  • Negotiated with vendors and suppliers to secure advantageous terms and pricing.
  • Recruited and trained new employees to meet job requirements.
  • Managed key resources, ensuring that each was used effectively and efficiently to avoid waste.
  • Implemented quality control measures to uphold company standards.
  • Developed documentation for department regarding tasks, job duties and corporate protocols.
  • Proposed or approved modifications to project plans.
  • Managed disciplinary actions when necessary while maintaining fairness.
  • Organized team activities to build camaraderie and foster pleasant workplace culture.
  • Fostered a positive and motivating work environment, leading to an increase in team morale.
  • Monitored inventory levels and placed orders as needed.
  • Monitored employee productivity to provide constructive feedback and coaching.
  • Addressed conflicts between staff members in a timely manner.
  • Assigned work and monitored performance of project personnel.
  • Planned and led team meetings to review business results and communicate new and ongoing priorities.
  • Analyzed various processes to identify underperformance and implemented new methods that proved more effective.
  • Identified opportunities for process improvements, leading to cost reductions and increased productivity.
  • Maintained accurate records of employee attendance, absences, overtime.
  • Developed monthly reports detailing progress towards project goals.
  • Provided leadership and guidance to a team of 25 employees.
  • Analyzed business performance data and forecasted business results for upper management.
  • Analyzed data to identify trends or opportunities for improvement.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Implemented new operational procedures, increasing efficiency.
  • Discovered issues that resulted in workplace conflicts and sought immediate resolution to promote productive employee relationships.
  • Interacted directly with high-profile clients or customers requesting assistance to resolve conflicts, build trust and win loyalty to promote repeat business.
  • Formulated work schedules, communicating with individual employees to verify availability and coordinating across departments to staff each shift fully.
  • Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.
  • Filled role of technical lead in performance of services outside regular scope of operations.
  • Complied with company policies, objectives and communication goals.
  • Increased overall department competency by providing adequate training and constructive feedback to newly hired personnel.
  • Reviewed completed work to verify consistency, quality, and conformance.
  • Identified areas for process improvement within the department.
  • Trained new personnel on proper job functions and safety protocols.
  • Managed budget for department, ensuring all expenses stayed within allocated funds.
  • Encouraged teamwork among subordinates by promoting a positive work culture.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Monitored employee attendance, addressing any punctuality or absenteeism issues.
  • Interviewed prospective employees and provided input to HR on hiring decisions.
  • Oversaw inventory management, ensuring adequate stock levels and reducing waste.
  • Produced thorough, accurate and timely reports of project activities.
  • Responded to customer questions regarding products, prices and availability.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Created and managed budgets for travel, training, and team-building activities.
  • Coordinated with other departments to ensure completion of projects on time and within budget constraints.
  • Developed company policies for pricing merchandise according to market competition and standard baselines for product profitability.
  • Delivered weekly sales, performance, and inventory reports to managers.
  • Implemented sales targets, working with sales staff to communicate latest targets and approaches to promoting product awareness and boosting sales in areas of emphasis.
  • Led weekly team meetings to discuss progress, address issues, and plan future actions.
  • Managed team of XX employees, ensuring high productivity and quality standards were met.
  • Participated in strategic planning initiatives to improve operations.
  • Created an environment that fosters professional growth among employees.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Negotiated contracts with vendors to secure favorable terms and pricing.
  • Trained new employees on company policies, job duties, and performance expectations.
  • Investigated customer complaints promptly and took corrective action as required.
  • Implemented quality control measures, significantly reducing error rates.
  • Directed activities of employees in sales and other departments, overseeing inventory-taking, reconciling of cash receipts and other department-specific duties.
  • Developed performance standards and evaluated employee performance against those standards.
  • Established work schedules, assigned tasks, and monitored staff productivity.
  • Addressed and resolved interpersonal conflicts within the team, maintaining a harmonious work environment.
  • Conducted regular performance evaluations, providing constructive feedback and setting individual goals.
  • Delegated work to staff, setting priorities and goals.
  • Led new hires through company onboarding procedures, training and instructing on demands of various positions and instilling company values.
  • Resolved customer service issues quickly and effectively.
  • Developed and maintained a safe working environment, adhering to all safety protocols and regulations.
  • Collaborated with store managers and company executives to identify opportunities for increasing sales of products and services and introduce new offerings.
  • Managed scheduling for staff, ensuring adequate coverage during peak times and projects.
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
  • Implemented strategies to improve efficiency within the department.
  • Conducted regular departmental meetings with staff to ensure effective communication and collaboration.
  • Streamlined workflow processes, reducing project completion times.
  • Resolved customer complaints and issues promptly, ensuring customer satisfaction and loyalty.
  • Negotiated with suppliers to secure cost-effective resources.
  • Supported staff in execution of duties posing special challenges to individual skillsets or logistical limitations of typical operations.
  • Prepared and presented reports on team performance, challenges, and achievements to senior management.
  • Acted as a liaison between upper management and staff, facilitating open communication.
  • Coordinated with other department supervisors to ensure smooth workflow and project alignment.
  • Evaluated individual and team business performance and identified opportunities for improvement.

Clerical Officer

Trinidad and Tobago Electricity Commission (T&TEC)
Port Of Spain, Trinidad And Tobago
12.1992 - 12.2011
  • Assisted with special projects as needed.
  • Acquired books, pamphlets and periodicals by facilitating ordering process.
  • Facilitated internal communication by distributing memos and announcements.
  • Answered telephones, took messages, transferred calls to appropriate personnel.
  • Processed customer orders accurately and efficiently according to established procedures.
  • Stocked, organized and arranged new merchandise displays on sales floor.
  • Oversaw office inventory by restocking supplies and submitting purchase orders.
  • Inspected returned books for condition and due-date status and computed fines.
  • Compiled information from various sources into required formats for use in reports or other documents.
  • Processed incoming and outgoing mail, including sorting, distributing, and preparing for mailing.
  • Oversaw photocopiers, scanners and computers and instructed patrons in proper use.
  • Processed, stored, transported, and displayed merchandise.
  • Scheduled meetings and appointments for staff members.
  • Answered and directed phone calls to appropriate staff members.
  • Managed reserve materials by placing items on reserve for library patrons, checking items in and out of library and removing out-of-date items.
  • Ordered office supplies and managed inventory to ensure a well-stocked office.
  • Supported bookkeeping tasks such as invoicing and expense tracking.
  • Delivered and retrieved items to and from departments by hand or push carts.
  • Proofread documents prior to distribution ensuring accuracy of content.
  • Provided administrative support to supervisors or management personnel as requested.
  • Monitored office expenses and submitted purchase requests.
  • Researched customer inquiries regarding products or services offered by the company.
  • Organized files, developed spreadsheets, faxed reports and scanned documents to improve organizational workflow.
  • Maintained records of items received, issued and returned.
  • Verified accuracy of information on forms completed by customers or clients before submitting for processing.
  • Provided general clerical support such as photocopying, faxing, scanning.
  • Instructed patrons on using reference sources, card catalogs and automated information systems.
  • Greeted visitors and customers in a professional manner.
  • Supported the planning and execution of corporate events and meetings.
  • Managed daily office operations and maintained a clean and efficient workspace.
  • Performed data entry functions using computers and various software programs.
  • Coordinated travel arrangements for staff, including flight and hotel bookings.
  • Entered and updated patrons' records on computers.
  • Monitored office supplies inventory levels and placed orders when necessary.
  • Handled confidential information in a discreet manner.
  • Organized physical files and electronic databases related to client accounts.
  • Assisted with the preparation of presentations or other projects as needed.
  • Provided customer service, addressing inquiries and resolving issues promptly.
  • Located books and periodicals for patrons.
  • Handled incoming and outgoing mail and packages, including preparation for shipping.
  • Utilized office equipment such as printers, copiers, and fax machines efficiently.
  • Maintained filing systems, both electronic and physical, for easy document retrieval.
  • Sorted books, publications, and other items according to established procedures.
  • Coordinated travel arrangements for staff members when necessary.
  • Assisted patrons in regards to library's computer system and gave instructions for logging onto Internet.
  • Organized and scheduled meetings and appointments for management.
  • Prepared documents such as invoices, reports, memos, letters, and other correspondence.
  • Classified and catalogued items according to content and purpose.
  • Assisted in the onboarding process for new hires by preparing workspaces and materials.
  • Lent, reserved and collected books at circulation desks and processed for inter-library loans.
  • Facilitated communication within the office and with external partners.
  • Conducted research and compiled data for reports and projects.
  • Maintained confidentiality of sensitive information and documents.
  • Assisted with preparing and editing company correspondence and presentations.
  • Maintained and updated filing systems both manually and electronically.
  • Directed clients and guests to correct departments, rooms, and staff members.
  • Conducted data entry tasks with a high level of accuracy and efficiency.
  • Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
  • Conducted testing of software and systems to ensure quality and reliability.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Operated equipment and machinery according to safety guidelines.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Worked with cross-functional teams to achieve goals.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Operated a variety of machinery and tools safely and efficiently.
  • Updated and maintained databases with current information.
  • Achieved cost-savings by developing functional solutions to problems.
  • Conducted routine maintenance and repairs on mechanical systems and industrial equipment.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Worked effectively in team environments to make the workplace more productive.
  • Completed day-to-day duties accurately and efficiently.

Education

Associate of Science - Professional Certificate in Enterprise Risk Manage

The UWI-Arthur Lok Jack Global School of Business
Trinidad And Tobago
10-2021

MBA - IMBA - Specialized in Human Resource

The UWI-Arthur Lok Jack Global School of Business
Trinidad And Tobago
10-2018

GED -

The University of The West Indies Global Campus
Trinidad And Tobago
07-2013

Bachelor of Science - Management Studies - First Class Honors

The University of The West Indies Global Campus
Trinidad And Tobago
10-2012

GED -

Ministry Of Community Development
Trinidad And Tobago
07-2011

High School Diploma -

North Eastern College
Trinidad And Tobago
07-1992

Skills

  • Documentation and control
  • Policy and procedure modification
  • Credit and collections
  • Data retrieval systems
  • Equipment Repair
  • Meeting facilitation
  • Document control
  • Records management
  • Account reconciliation
  • Presentation design
  • Database administration
  • Database management
  • Scheduling appointments
  • Office management
  • Data acquisition
  • Procedure development
  • Personnel management
  • Budget adherence
  • Scheduling and calendar management
  • Human resources support
  • Relationship building
  • Proposal writing
  • Workflow planning
  • Training and coaching
  • Travel arrangements
  • Contract negotiations
  • Payroll and budgeting
  • Event coordination
  • Expense reporting

Affiliations

  • Certification, Diplomas and Associate Degrees in Islamic Studies
  • Part time gardiner
  • Family oriented
  • Part time teacher
  • Sat on various community boards
  • Consultant

Languages

English
First Language
Arabic
Intermediate (B1)
B1

Accomplishments

  • Best performing employee award in 2014
  • Emergency First Responder in 2016
  • ISO 9001 Certification in 2019

References

References available upon request.

Timeline

Administrative Officer

Trinidad and Tobago Electricity Commission (T&TEC)
08.2021 - 12.2022

Quality Assurance Officer

Trinidad and Tobago Electricity Commission (T&TEC)
01.2015 - 07.2021

Senior Supervisor

Trinidad and Tobago Electricity Commission (T&TEC)
01.2012 - 12.2014

Clerical Officer

Trinidad and Tobago Electricity Commission (T&TEC)
12.1992 - 12.2011

Associate of Science - Professional Certificate in Enterprise Risk Manage

The UWI-Arthur Lok Jack Global School of Business

MBA - IMBA - Specialized in Human Resource

The UWI-Arthur Lok Jack Global School of Business

GED -

The University of The West Indies Global Campus

Bachelor of Science - Management Studies - First Class Honors

The University of The West Indies Global Campus

GED -

Ministry Of Community Development

High School Diploma -

North Eastern College

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Nizam Baksh