Normam McdDavid
Plano Texas
Summary
Proven HDD Consultant with a track record of enhancing client satisfaction and optimizing project outcomes at Normacon Inc. Leveraged problem-solving and analytical thinking to deliver comprehensive solutions, demonstrating exceptional attention to detail and team leadership. Skilled in both client relationship management and heavy equipment operation, consistently exceeding business goals.
Traveled across North America and as far as Pakistan on Horizontal Directional Drilling (Hdd) Projects. Forward-thinking Operations Specialist bringing over 15 years of expertise in heavy construction machinery and HDD operating techniques for the underground utilities sector in different countries. Cultivates rapport with individuals to optimize project goals and output, resolve complex problems and deliver innovative improvement strategies. Proficient with different brand of locating devices.
Overview
31
31
years of professional experience
Work History
HDD Consultant
Normacon Inc
01.2015 - 12.2023
- Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
- Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
- Created and developed detailed work plans to meet business priorities and deadlines.
- Improved client satisfaction by effectively managing multiple projects and consistently meeting deadlines.
Heavy Equipment Operator
Freelance Operators And Drivers
03.2008 - 12.2014
- Operated range of heavy equipment on regular basis with advanced skill.
- Operated excavators, bulldozers, concrete pumps, placing booms and dump trucks to transport heavy materials, practicing safety measures.
- Moved equipment between job locations using truck and trailer.
- Assisted in training new hires on proper operation techniques and safety procedures for various pieces of heavy equipment.
- Adhered to instructions from supervisors and engineers onsite.
- Adapted quickly to changing project requirements or unexpected obstacles encountered during the course of work assignments.
- Demonstrated versatility in skillset by operating multiple types of heavy machinery to accommodate project needs.
Heavy Equipment Operator
Bluestar Construction Group
04.2002 - 11.2007
- Trained in diverse pieces of equipment and useful attachments to handle team needs.
- Adhered to heavy equipment safety and operation protocols, resulting in minimal complaints or incidents.
- Met project demands consistently through careful and consistent operation of heavy equipment.
- Operated range of heavy equipment on regular basis with advanced skill.
Structured Cabling Technician
Systemhouse LTD Formerly MCI
03.1995 - 12.2001
- Contributed to a safe work environment by adhering to industry safety standards during all cabling projects.
- Boosted customer satisfaction by providing timely and efficient cable repair services when needed.
- Enhanced system reliability by conducting thorough inspections and troubleshooting of cable infrastructure.
- Championed client satisfaction through clear communication of project timelines, expectations, progress updates, and follow-up after completion.
- Ensured optimal network functionality through the installation of fiber optic, coaxial, and copper cables.
QC Inspector
Integrated Plastics
07.1992 - 01.1995
- Conducted final inspections on completed products prior to shipment, ensuring customer satisfaction with delivered goods.
- Inspected products, components, and materials for defects and compliance with tolerance standards.
- Improved product quality by conducting thorough inspections and identifying nonconformances.
- Documented findings and generated reports with data and recommendations.
- Provided timely feedback to production staff regarding any identified deviations from established specifications or procedures, promoting a proactive approach to maintaining quality standards.
Education
Avionics Technology
ICS International Correspondence School
Scranton Pennsylvania1997
Aviation Maintenance Technology
Centennial College
Ontario Canada09.1995
Rio Claro Senior Comprehensive
Rio Claro Trinidad07.1986
Skills
- Problem-Solving
- Attention to Detail
- Team Leadership & Development
- Client Relationships
- Analytical Thinking
- Project Leadership
- Issue Resolution
Timeline
HDD Consultant
Normacon Inc
01.2015 - 12.2023
Heavy Equipment Operator
Freelance Operators And Drivers
03.2008 - 12.2014
Heavy Equipment Operator
Bluestar Construction Group
04.2002 - 11.2007
Structured Cabling Technician
Systemhouse LTD Formerly MCI
03.1995 - 12.2001
QC Inspector
Integrated Plastics
07.1992 - 01.1995
Avionics Technology
ICS International Correspondence School
Aviation Maintenance Technology
Centennial College
Rio Claro Senior Comprehensive
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